EMu Support and Maintenance 5-year agreement

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Technical support services",
              "id": "71356300",
              "scheme": "CPV"
            },
            {
              "description": "Helpdesk and support services",
              "id": "72253000",
              "scheme": "CPV"
            },
            {
              "description": "Library, archives, museums and other cultural services",
              "id": "92500000",
              "scheme": "CPV"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-152957",
          "name": "Axiell ALM Ltd"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PCCZ-9656-MDZP",
    "name": "Royal Armouries Museum"
  },
  "contracts": [
    {
      "aboveThreshold": false,
      "awardID": "1",
      "dateSigned": "2025-06-30T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-06-30T17:12:07+01:00",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "036253-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/036253-2025"
        }
      ],
      "id": "1",
      "period": {
        "endDate": "2030-06-30T23:59:59+01:00",
        "startDate": "2025-07-01T00:00:00+01:00"
      },
      "status": "active",
      "value": {
        "amount": 60034.48,
        "amountGross": 72041.38,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-06-30T17:12:07+01:00",
  "id": "036253-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05564b",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Leeds",
        "postalCode": "LS10 1LT",
        "region": "UKE42",
        "streetAddress": "Armouries Drive"
      },
      "contactPoint": {
        "email": "procurement@armouries.org.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PCCZ-9656-MDZP",
      "identifier": {
        "id": "PCCZ-9656-MDZP",
        "scheme": "GB-PPON"
      },
      "name": "Royal Armouries Museum",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Nottingham",
        "postalCode": "NG1 2AS",
        "region": "UKF14",
        "streetAddress": "Fenchurch House, 12 King Street"
      },
      "contactPoint": {
        "email": "martin.helliwell@axiell.com"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-FTS-152957",
      "name": "Axiell ALM Ltd",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Required goods: Maintenance renewal from Axiell\nServices or works: EMu Support and Maintenance\nCost for 5 years: \u00a360,034.48 (ex. VAT)\nSupply: Axiell to supply support and maintenance to the Royal Armouries for EMu via online customer service portal, service desk telephone.\nThe scope of services to be provided under this 5-year agreement shall include, but not be limited to, the following:\nSoftware Updates and Upgrades: Provision of all applicable EMu software updates and upgrades released during the contract period, including associated documentation and installation support.\nSupport via Service Desk (Hornbill) or Telephone/Teams: Responsive and reliable support services delivered through the Royal Armouries\u0027 designated service desk (Hornbill) or via telephone/Microsoft Teams, adhering to agreed-upon service level agreements (SLAs).\nMaintenance: Proactive maintenance services to ensure the ongoing stability, performance, and security of the EMu system, including but not limited to database maintenance, performance monitoring, and issue resolution.\nRegular Server Updates: Coordination and implementation of regular server updates, including necessary testing and validation, to maintain system security and compatibility. All server updates must be communicated with Documentation officer as per section \"Contact\".",
    "id": "A-0011",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethodDetails": "Below threshold - unknown",
    "status": "complete",
    "title": "EMu Support and Maintenance 5-year agreement"
  }
}