NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Buyer Name: NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Buyer Address: 4-5 Charnwood Court,, Cardiff, UKL22, CF14 3UZ, United Kingdom
Contact Name: Lucy Hill
Contact Email: lucy.hill2@wales.nhs.uk
Contact Telephone: +442921501569
Hywel Dda University Health Board are seeking to appoint a supplier to implement a paging solution across its four main sites. The contract duration will be for an initial three (3) year period with an option to extend for a further two (2) years. The agreement must include the initial supply and installation of any infrastructure relating to the paging solution as well as full service, maintenance, support, and training for the duration of the contract. The solution must meet the following key objectives, • Easy to manage. • ‘Light touch’ so that the team do not have to use it every day for it to remain operational. • Allow for Disaster Recovery (DR) on a singular site, i.e., two different paging infrastructure controlling locations on the same site. A Primary and a Secondary independent of one another with the facility to remotely invoke a switchover to the secondary location and also to remotely switch back to the Primary location. • Allow for Business Contingency (BC), i.e., allow a remote switchboard full access to manage a paging solution on an alternative site. For example, PPH Switchboard being able to fully manage the BGH Switchboard and handle the MET calls for BGH if so required and vice versa. All 4 main sites should have full operational access to the other three sites within the Health Board, i.e., beside local operational use, BGH also has full operational control of GGH, PPH & WGH, GGH has full operational control of BGH, PPH & WGH, etc. • HDUHB staff must be able to fully implement DR & BC without the need of the supplier unless there is an unplanned issue preventing the activation of DR/BC. • HDUHB staff must have the facility to be able to produce Ad Hoc reports on defined Key Performance Indicators (KPIs), e.g., how many MET calls have been raised in the last month or over a specified period.
No linked documents found for this notice.
External Link: https://etenderwales.bravosolution.co.uk/web/login.shtml
Link Description: All documents available via eTender Wales system
Link Description: All documents available via the eTender Wales system
External Link: https://www.find-tender.service.gov.uk/Notice/038071-2025
Link Description: Tender notice on Find a Tender
Lot 1 Status: active
Lot 1 Value: GBP 750,000
Lot 1 Value (Gross): GBP 900,000
Lot 1 Contract Start: 2025-12-01T00:00:00+00:00
Lot 1 Contract End: 2028-11-30T23:59:59+00:00
Lot 1 SME Suitable: Yes
Lot 1 Award Criterion (quality): Technical (70%)
Lot 1 Award Criterion (cost): Commercial (30%)
Document Description: All documents available via eTender Wales system
Document Description: All documents available via the eTender Wales system
Document Description: Not published
Document Description: Tender notice on Find a Tender
{
"buyer": {
"id": "GB-PPON-PXWV-6492-CGMN",
"name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)"
},
"date": "2025-07-08T09:09:35+01:00",
"id": "038071-2025",
"initiationType": "tender",
"language": "en",
"ocid": "ocds-h6vhtk-055ac9",
"parties": [
{
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "Cardiff",
"postalCode": "CF14 3UZ",
"region": "UKL22",
"streetAddress": "4-5 Charnwood Court,"
},
"contactPoint": {
"email": "lucy.hill2@wales.nhs.uk",
"name": "Lucy Hill",
"telephone": "+442921501569"
},
"details": {
"classifications": [
{
"description": "Public authority - central government",
"id": "publicAuthorityCentralGovernment",
"scheme": "UK_CA_TYPE"
},
{
"description": "Welsh devolved regulations apply",
"id": "GB-WLS",
"scheme": "UK_CA_DEVOLVED_REGULATIONS"
}
],
"url": "http://nwssp.nhs.wales/ourservices/procurement-services/"
},
"id": "GB-PPON-PXWV-6492-CGMN",
"identifier": {
"id": "PXWV-6492-CGMN",
"scheme": "GB-PPON"
},
"name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)",
"roles": [
"buyer"
]
}
],
"planning": {
"noEngagementNoticeRationale": "Due to time constraints a decision was made to proceed with open tender notice only"
},
"tag": [
"tender"
],
"tender": {
"aboveThreshold": true,
"awardPeriod": {
"endDate": "2025-09-15T23:59:59+01:00"
},
"contractTerms": {
"financialTerms": "To be confirmed following the tender process"
},
"coveredBy": [
"GPA"
],
"description": "Hywel Dda University Health Board are seeking to appoint a supplier to implement a paging solution across its four main sites.\nThe contract duration will be for an initial three (3) year period with an option to extend for a further two (2) years. The agreement must include the initial supply and installation of any infrastructure relating to the paging solution as well as full service, maintenance, support, and training for the duration of the contract. \nThe solution must meet the following key objectives,\n\u2022\tEasy to manage.\n\u2022\t\u2018Light touch\u2019 so that the team do not have to use it every day for it to remain operational.\n\u2022\tAllow for Disaster Recovery (DR) on a singular site, i.e., two different paging infrastructure controlling locations on the same site. A Primary and a Secondary independent of one another with the facility to remotely invoke a switchover to the secondary location and also to remotely switch back to the Primary location.\n\u2022\tAllow for Business Contingency (BC), i.e., allow a remote switchboard full access to manage a paging solution on an alternative site. For example, PPH Switchboard being able to fully manage the BGH Switchboard and handle the MET calls for BGH if so required and vice versa. All 4 main sites should have full operational access to the other three sites within the Health Board, i.e., beside local operational use, BGH also has full operational control of GGH, PPH \u0026 WGH, GGH has full operational control of BGH, PPH \u0026 WGH, etc.\n\u2022\tHDUHB staff must be able to fully implement DR \u0026 BC without the need of the supplier unless there is an unplanned issue preventing the activation of DR/BC.\n\u2022\tHDUHB staff must have the facility to be able to produce Ad Hoc reports on defined Key Performance Indicators (KPIs), e.g., how many MET calls have been raised in the last month or over a specified period.",
"documents": [
{
"description": "All documents available via eTender Wales system",
"documentType": "biddingDocuments",
"id": "L-1",
"url": "https://etenderwales.bravosolution.co.uk/web/login.shtml"
},
{
"description": "All documents available via the eTender Wales system",
"documentType": "technicalSpecifications",
"id": "L-2",
"url": "https://etenderwales.bravosolution.co.uk/web/login.shtml"
},
{
"description": "Not published",
"documentType": "conflictOfInterest",
"id": "conflictOfInterest"
},
{
"datePublished": "2025-07-08T09:09:35+01:00",
"description": "Tender notice on Find a Tender",
"documentType": "tenderNotice",
"format": "text/html",
"id": "038071-2025",
"noticeType": "UK4",
"url": "https://www.find-tender.service.gov.uk/Notice/038071-2025"
}
],
"enquiryPeriod": {
"endDate": "2025-07-18T12:00:00+01:00"
},
"hasRecurrence": true,
"id": "P0110",
"items": [
{
"additionalClassifications": [
{
"description": "Radio pagers",
"id": "32344220",
"scheme": "CPV"
},
{
"description": "Software package and information systems",
"id": "48000000",
"scheme": "CPV"
},
{
"description": "Repair and maintenance services",
"id": "50000000",
"scheme": "CPV"
},
{
"description": "IT services: consulting, software development, Internet and support",
"id": "72000000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"country": "GB",
"countryName": "United Kingdom",
"region": "UKL"
}
],
"id": "1",
"relatedLot": "1"
}
],
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"lots": [
{
"awardCriteria": {
"criteria": [
{
"name": "Technical ",
"numbers": [
{
"number": 70.0,
"weight": "percentageExact"
}
],
"type": "quality"
},
{
"name": "Commercial",
"numbers": [
{
"number": 30.0,
"weight": "percentageExact"
}
],
"type": "cost"
}
]
},
"contractPeriod": {
"endDate": "2028-11-30T23:59:59+00:00",
"maxExtentDate": "2030-11-30T23:59:59+00:00",
"startDate": "2025-12-01T00:00:00+00:00"
},
"hasRenewal": true,
"id": "1",
"renewal": {
"description": "Option to extend for two years"
},
"selectionCriteria": {
"criteria": [
{
"description": "To be reviewed in the tender process",
"type": "economic"
},
{
"description": "To be reviewed in the tender process",
"type": "technical"
}
]
},
"status": "active",
"suitability": {
"sme": true
},
"value": {
"amount": 750000,
"amountGross": 900000,
"currency": "GBP"
}
}
],
"mainProcurementCategory": "services",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"recurrence": {
"dates": [
{
"startDate": "2030-05-01T23:59:59+01:00"
}
]
},
"riskDetails": "KPIs and service level agreements are included in the tender documentation ",
"status": "active",
"submissionMethodDetails": "https://etenderwales.bravosolution.co.uk/web/login.shtml",
"submissionTerms": {
"electronicSubmissionPolicy": "allowed",
"languages": [
"en"
]
},
"tenderPeriod": {
"endDate": "2025-08-04T12:00:00+01:00"
},
"title": "New Critical Pager System",
"value": {
"amount": 750000,
"amountGross": 900000,
"currency": "GBP"
}
}
}