Microsoft Unified Support Service

{
  "awards": [
    {
      "id": "2",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Software support services",
              "id": "72261000",
              "scheme": "CPV"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-PPON-PGYN-4242-JRRY",
          "name": "Microsoft Limited"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PYBH-1339-MTCJ",
    "name": "Anchor Hanover Group"
  },
  "contracts": [
    {
      "aboveThreshold": true,
      "awardID": "2",
      "dateSigned": "2025-06-25T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-07-11T08:58:21+01:00",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "039113-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/039113-2025"
        }
      ],
      "id": "2",
      "period": {
        "endDate": "2026-07-25T23:59:59+01:00",
        "startDate": "2025-06-26T00:00:00+01:00"
      },
      "status": "active",
      "title": "Microsoft Unified Support Service",
      "value": {
        "amount": 188607.0,
        "amountGross": 226328.0,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-07-11T08:58:21+01:00",
  "id": "039113-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-051e62",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Bradford",
        "postalCode": "BD1 2ST",
        "region": "UKE41",
        "streetAddress": "2 Godwin Street"
      },
      "contactPoint": {
        "email": "allen.norman@anchor.org.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.anchor.org.uk/"
      },
      "id": "GB-PPON-PYBH-1339-MTCJ",
      "identifier": {
        "id": "PYBH-1339-MTCJ",
        "scheme": "GB-PPON"
      },
      "name": "Anchor Hanover Group",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Reading",
        "postalCode": "RG6 1WG",
        "region": "UKJ11",
        "streetAddress": "Microsoft Campus, Thames Valley Park"
      },
      "contactPoint": {
        "email": "v-midoyc@microsoft.com"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "vcse": false
      },
      "id": "GB-PPON-PGYN-4242-JRRY",
      "identifier": {
        "id": "PGYN-4242-JRRY",
        "scheme": "GB-PPON"
      },
      "name": "Microsoft Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The contract extension is for Microsoft unified Support service which is a heightened level of support for all Microsoft products. Anchor has invested heavily in Microsoft products and this extension of support is necessary as it covers all of Anchor\u2019s Azure and O365 products from them.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "C6754",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "The direct award justification is to allow Anchor to award a public contract to an existing supplier who supplies core IT services and software, as an \u2018extension\u2019 to existing services. Concerns the supply of services by the existing supplier which are intended as an extension to existing services:- a. A change in supplier would result in services that are different from or incompatible with, existing goods, services or works b. The difference or incompatibility would result in disproportionate technical difficulties in operations or maintenance. Microsoft are the only supplier to offer this level of direct support and thus a different supplier would be incompatible and would result in disproportionate technical difficulties in maintenance of our extensive Microsoft estate. This is an essential component to provide Microsoft support, any problems that could not be escalated to Microsoft and receive the appropriate level of support could impact Anchor operations reliant on Microsoft systems and thus have significant cost impact Contract renewal is annually (at Microsoft\u2019s request) and is likely to be required for the foreseeable future as Anchor is unlikely to move away from Microsoft products.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "additionalRepeatExtensionPartialReplacement"
      }
    ],
    "status": "complete",
    "title": "Microsoft Unified Support Service"
  }
}