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MyKarbon Customer Portal App for Karbon Homes

Karbon Homes

Buyer Contact Info

Buyer Name: Karbon Homes

Buyer Address: Number Five, Gosforth Park Avenue, Newcastle, UKC22, NE12 8EG, United Kingdom

Contact Email: Chris.Smith@Karbonhomes.co.uk

Contact Telephone: +44 7736904894

Status
complete
Procedure
open
Value
2116782.0 GBP
Published
11 Jul 2025, 18:00
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
goods
CPV
48333000 - Contact management software package
Region
n/a
Awarded To
PLENTIFIC LTD
Official Source
Open Find a Tender

Description

One of Karbon’s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It’s essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we’re committed to continue to enhance our digital services offering

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: One of Karbon’s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It’s essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we’re committed to continue to enhance our digital services offering

Lot 1 Status: cancelled

Lot 1 Has Options: Yes

Lot 1 Options: 72 month(s) from the commencement date, with 48 initial month(s) and option to extend 1x24 month(s)

Lot 1 Award Criterion (quality): Quality

Lot 1 Award Criterion (quality): Social Value

Lot 1 Award Criterion (cost): Commercial

Contracts

Contract Title: MyKarbon Customer Portal App for Karbon Homes

Awards

Award Title: MyKarbon Customer Portal App for Karbon Homes

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "id": "039439-2025-CA14802-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-154193",
          "name": "PLENTIFIC LTD"
        }
      ],
      "title": "MyKarbon Customer Portal App for Karbon Homes"
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 8
      }
    ]
  },
  "buyer": {
    "id": "GB-FTS-8880",
    "name": "Karbon Homes"
  },
  "contracts": [
    {
      "awardID": "039439-2025-CA14802-1",
      "dateSigned": "2025-07-11T00:00:00+01:00",
      "id": "039439-2025-CA14802-1",
      "status": "active",
      "title": "MyKarbon Customer Portal App for Karbon Homes",
      "value": {
        "amount": 2116782.0,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-07-11T19:00:04+01:00",
  "id": "039439-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-049967",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Newcastle",
        "postalCode": "NE12 8EG",
        "region": "UKC22",
        "streetAddress": "Number Five, Gosforth Park Avenue"
      },
      "contactPoint": {
        "email": "Chris.Smith@Karbonhomes.co.uk",
        "telephone": "+44 7736904894"
      },
      "details": {
        "buyerProfile": "http://www.karbonhomes.co.uk/",
        "classifications": [
          {
            "description": "Body governed by public law",
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Housing and community amenities",
            "id": "06",
            "scheme": "COFOG"
          }
        ],
        "url": "http://www.karbonhomes.co.uk/"
      },
      "id": "GB-FTS-8880",
      "identifier": {
        "legalName": "Karbon Homes"
      },
      "name": "Karbon Homes",
      "roles": [
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    {
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        "countryName": "United Kingdom",
        "locality": "LONDON",
        "postalCode": "EC4N 5AT",
        "region": "UK",
        "streetAddress": "Third Floor Yarnwicke, 119-121 Cannon Street"
      },
      "contactPoint": {
        "email": "simon.wilkes@plentific.com",
        "telephone": "+44 2030034856"
      },
      "details": {
        "scale": "large",
        "url": "http://www.plentific.com"
      },
      "id": "GB-FTS-154193",
      "identifier": {
        "legalName": "PLENTIFIC LTD"
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      "name": "PLENTIFIC LTD",
      "roles": [
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    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Newcastle upon Tyne",
        "postalCode": "NE12 8EG",
        "streetAddress": "Number 5, Gorforth Park Avenue, Gorforth Business Park"
      },
      "contactPoint": {
        "email": "procurement@karbonhomes.co.uk"
      },
      "details": {
        "url": "http://www.karbonhomes.co.uk"
      },
      "id": "GB-FTS-8882",
      "identifier": {
        "legalName": "Karbon Homes Limited"
      },
      "name": "Karbon Homes Limited",
      "roles": [
        "reviewBody",
        "mediationBody",
        "reviewContactPoint"
      ]
    }
  ],
  "tag": [
    "award",
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  ],
  "tender": {
    "classification": {
      "description": "Communication software package",
      "id": "48510000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "One of Karbon\u2019s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It\u2019s essential that we make it easier, reliable and secure for our customers \u0026 that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we\u2019re committed to continue to enhance our digital services offering",
    "id": "CA14802 -",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Contact management software package",
            "id": "48333000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKC22"
          }
        ],
        "deliveryLocation": {
          "description": "Tyneside"
        },
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
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            {
              "description": "60.00%",
              "name": "Quality",
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            },
            {
              "description": "10.00%",
              "name": "Social Value",
              "type": "quality"
            },
            {
              "description": "30.00%",
              "name": "Commercial",
              "type": "cost"
            }
          ]
        },
        "description": "One of Karbon\u2019s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It\u2019s essential that we make it easier, reliable and secure for our customers \u0026 that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we\u2019re committed to continue to enhance our digital services offering",
        "hasOptions": true,
        "id": "1",
        "options": {
          "description": "72 month(s) from the commencement date, with 48 initial month(s) and option to extend 1x24 month(s)"
        },
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "MyKarbon Customer Portal App for Karbon Homes"
  }
}