Buyer Name: Maritime and Coastguard Agency
Buyer Address: Spring Place, 105 Commercial Road, Southampton, UK, SO15 1EG, United Kingdom
Contact Email: contracts@mcga.gov.uk
Buyer Name: Maritime and Coastguard Agency
Buyer Address: Spring Place, 105 Commercial Road, Southampton, UK, SO15 1EG, United Kingdom
Contact Email: contracts@mcga.gov.uk
Support and maintenance services.
No linked documents found for this notice.
Lot Description: The MCA undertook an open tender procedure under PCR 2015 for the following requirement: A fully Managed Service for the Short Course Database for Maritime and Coastguard Agency staff to provide support for, but not limited to: • Day-to-Day application operational support in running the client application. o Incident Management o Problem Management o Change Management o Service Requests. o Maintenance • Support in debugging and diagnostics relating to third party integrations. • Minor updates to support third party or system API changes where required • Bug fixing application functionality. • Application of applicable security patches • All proactive maintenance required to keep the application healthy and available. • Meet agreed target resolution times. • Cloud health & monitoring to ensure the backups are working and are viable. • Security vulnerability patching, as per vendor guidance. • System upgrades / updates will be aligned to feature delivery. • Major Components will not be more than one year out of date.
Lot 1 Status: cancelled
Lot 1 Has Options: No
Contract Title: Short Course Database Support and Maintenance
Award Title: Short Course Database Support and Maintenance
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"description": "The MCA undertook an open tender procedure under PCR 2015 for the following requirement:\nA fully Managed Service for the Short Course Database for Maritime and Coastguard Agency staff to provide support for, but not limited to:\n\u2022 Day-to-Day application operational support in running the client application.\no Incident Management\no Problem Management\no Change Management\no Service Requests.\no Maintenance\n\u2022 Support in debugging and diagnostics relating to third party integrations.\n\u2022 Minor updates to support third party or system API changes where required\n\u2022 Bug fixing application functionality.\n\u2022 Application of applicable security patches\n\u2022 All proactive maintenance required to keep the application healthy and available.\n\u2022 Meet agreed target resolution times.\n\u2022 Cloud health \u0026 monitoring to ensure the backups are working and are viable.\n\u2022 Security vulnerability patching, as per vendor guidance.\n\u2022 System upgrades / updates will be aligned to feature delivery.\n\u2022 Major Components will not be more than one year out of date.",
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"status": "complete",
"title": "Short Course Data Base Support and Maintenance"
}
}