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P2185 - Mediation services for social housing tenants and housing options

Birmingham City Council

Buyer Contact Info

Buyer Name: Birmingham City Council

Buyer Address: 1 Victoria Square, Birmingham, UKG31, B1 1BB, United Kingdom

Contact Name: Commercial and Procurement Services

Contact Email: etendering@birmingham.gov.uk

Status
complete
Procedure
open
Value
391200.0 GBP
Published
17 Jul 2025, 09:55
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
75200000 - Provision of services to the community
Region
n/a
Awarded To
Smile Mediation Ltd
Official Source
Open Find a Tender

Description

The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options.There is a requirement for:• Mediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy. • Mediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability.The contract will be awarded to a single provider.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options. The aim of the service is to contribute to city housing and Housing Options priorities of investigating complaints of Anti-Social Behaviour (ASB) in an impartial and professional manner in accordance with the respective ASB Policy and Procedure. We are providing victims and perpetrators of ASB, tools and support in order to explore root causes through an impartial third party who specialise in mediation and specialist coaching support to residents to reach an agreed set of actions to resolve or mitigate any issues.It will encourage resolution of family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.There is a requirement for:• Mediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy. • Mediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability.The contract will be awarded to a single provider.

Lot 1 Status: cancelled

Lot 1 Has Options: Yes

Lot 1 Options: With an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability.

Lot 1 Award Criterion (quality): Quality and Social Value

Contracts

Contract Title: P2185 - Mediation services for social housing tenants and housing options

Awards

Award Title: P2185 - Mediation services for social housing tenants and housing options

Raw Notice JSON

Expand raw payload
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    "description": "The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options.There is a requirement for:\u2022  Mediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy. \u2022  Mediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability.The contract will be awarded to a single provider.",
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        "description": "The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options.   The aim of the service is to contribute to city housing and Housing Options priorities of investigating complaints of Anti-Social Behaviour (ASB) in an impartial and professional manner in accordance with the respective ASB Policy and Procedure. We are providing victims and perpetrators of ASB, tools and support in order to explore root causes through an impartial third party who specialise in mediation and specialist coaching support to residents to reach an agreed set of actions to resolve or mitigate any \tissues.It will encourage resolution of family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.There is a requirement for:\u2022\tMediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy. \u2022\tMediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for \ta further period of 2 years, subject to satisfactory performance and budgetary availability.The contract will be awarded to a single provider.",
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    "status": "complete",
    "title": "P2185 - Mediation services for social housing tenants and housing options"
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}