Customer Insights Tracker

{
  "buyer": {
    "id": "GB-COH-08176197",
    "name": "Rail Delivery Group"
  },
  "date": "2025-07-18T09:25:38+01:00",
  "id": "041165-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0561d1",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "EC4V 3DS",
        "region": "UKI31",
        "streetAddress": "First Floor, 1 Puddle Dock, London"
      },
      "contactPoint": {
        "email": "procurement@raildeliverygroup.com",
        "name": "Tosin Sanusi"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-COH-08176197",
      "identifier": {
        "id": "08176197",
        "scheme": "GB-COH"
      },
      "name": "Rail Delivery Group",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-12-12T23:59:59+00:00"
    },
    "description": "The Rail Delivery Group (RDG) is seeking to procure a supplier to deliver three ongoing customer insight tracker surveys: the General Public Tracker, the Rail Demand Tracker, and the Customer Information Survey (InfoTracker). These trackers are essential for understanding public and customer perceptions of the rail industry, demand trends, and satisfaction with information provision, particularly during disruption.\nThe appointed supplier will design and deliver robust, representative quarterly surveys, manage all fieldwork and data processing, and provide insightful analysis and regular reporting. The contract will be for two years, with an option to extend for a further three. All activities must align with PA23 procurement compliance, ensuring transparency, integrity, and data quality. Findings will support RDG\u2019s strategic decision-making and stakeholder engagement, with outputs used internally and for external communications.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "accessDetails": "All procurement documents will be made available electronically and free of charge via the eSourcing Portal, Jaggaer.. \nBidders will be required to register on the platform to access the full suite of tender documentation, including the Statement of Requirements, evaluation criteria, terms and conditions, and response templates. Clarifications and updates during the tender process will also be issued through the same portal to ensure transparency and equal access to information.\nSuppliers will be required to submit their responses electronically via the same portal by the stated deadline. No hard copy or email submissions will be accepted. Access to documents will remain open until the submission deadline.",
        "documentType": "biddingDocuments",
        "id": "future"
      },
      {
        "datePublished": "2025-07-18T09:25:38+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "041165-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/041165-2025"
      }
    ],
    "expressionOfInterestDeadline": "2025-08-11T23:59:00+01:00",
    "id": "ocds-h6vhtk-0561d1",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Research services",
            "id": "73110000",
            "scheme": "CPV"
          },
          {
            "description": "Market research services",
            "id": "79310000",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "numbers": [
                {
                  "number": 65,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Commercial",
              "numbers": [
                {
                  "number": 35,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-03-31T23:59:59+01:00",
          "maxExtentDate": "2031-03-28T23:59:59+00:00",
          "startDate": "2026-04-01T00:00:00+01:00"
        },
        "hasOptions": true,
        "hasRenewal": true,
        "id": "1",
        "options": {
          "description": "Extensions would be used to maintain continuity of insight tracking, uphold trend data integrity, and respond to future customer insight requirements in line with RDG\u2019s strategic objectives."
        },
        "renewal": {
          "description": "The contract may be extended for up to an additional three years beyond the initial two-year term. Extensions may be applied as a single three-year extension or in smaller increments (e.g., 1+1+1 years), subject to continued performance, availability of funding, and evolving research needs. Extensions would be used to maintain continuity of insight tracking, uphold trend data integrity, and respond to future customer insight requirements in line with RDG\u2019s strategic objectives."
        },
        "status": "active",
        "value": {
          "amountGross": 500000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "The procurement will follow a three-stage process:\nSelection Stage \u2013 Suppliers will be shortlisted based on their expressions of interest/CoP and compliance with selection criteria.\nWritten Response and Evaluation \u2013 Shortlisted suppliers will be invited to submit written responses to a detailed set of requirements. These responses will be evaluated against published award criteria.\nPresentation Stage \u2013 Selected suppliers will present their proposals to clarify and expand on their written submissions.\nBAFO (Best and Final Offer) \u2013 Following presentations, suppliers may be invited to submit a Best and Final Offer, which will be evaluated to determine the preferred bidder."
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "specialRegime": [
      "utilities"
    ],
    "status": "active",
    "submissionMethodDetails": "https://raildeliverygroup.tlb.app.jaggaer.com/\nThen search for \u0027Customer Insights Tracker CoP",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "title": "Customer Insights Tracker",
    "value": {
      "amountGross": 500000,
      "currency": "GBP"
    }
  }
}