Horizon Replacement Services

{
  "buyer": {
    "id": "GB-COH-02154540",
    "name": "Post Office Limited"
  },
  "date": "2025-07-21T10:12:19+01:00",
  "id": "041512-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-050efb",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PRNP-5883-YMLG",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "EC2V 7ER",
        "region": "UKI31",
        "streetAddress": "100 Wood Street"
      },
      "contactPoint": {
        "email": "Procurement@postoffice.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public undertaking",
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://corporate.postoffice.co.uk/"
      },
      "id": "GB-COH-02154540",
      "identifier": {
        "id": "02154540",
        "scheme": "GB-COH"
      },
      "name": "Post Office Limited",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-07-01T23:59:59+01:00"
    },
    "coveredBy": [
      "GPA",
      "CPTPP"
    ],
    "description": "Background to the Procurement\nPOL in the Market\nPOL has a network of 11,500 Post Offices across the UK and provides a wide range of services to its customers. The vast majority of post offices are franchises - small businesses in their own right - however there are also smaller numbers of strategic partners and branches managed directly by Post Office Limited. The directly-managed branches are in the process of moving towards being operated by franchisees.\nThe services that POL offers include but are not limited to:\n\u2022\tMails and Parcels;\n\u2022\tCash and Banking;\n\u2022\tBill Payments;\n\u2022\tTravel Money;\n\u2022\tGovernment Services (such as identity and passport services); and \n\u2022\tStamps and other postal related products and services.\nDescription of the Service\nThe current service being provided to POL relies on a system known as \"Horizon\" to process all of its transactions with customers which includes numerous legacy systems and assets. POL wishes to appoint a supplier for Lot and a supplier for lot 2 to replace the existing Horizon system (\"Horizon Services\").\nThe contracts for the Horizon Services will be awarded by reference to two lots:\n\u2022\tLot 1 - Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transformation and stabilisation. To include service and system integration.\n\u2022\tLot 2 COTS - EPOS - Transformation of POL\u0027s technology using COTS software and associated services.\nThe successful bidders will be required to take on delivery of relevant parts of the Horizon Replacement Services within the respective Lot scope and provide, in each case where relevant, transition and transformation services to modernise and streamline the Horizon Services. \nLot 1 Replacement Services Provider\nLot 1 will require the successful supplier to: \n\u2022\ttake over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres); \n\u2022\tprovide system and service integration of both Lots 1 and 2;\n\u2022\tbe responsible for maintaining and supporting IT infrastructure within the data centre until it is decommissioned; \n\u2022\tmanage bespoke applications and integrations with the Lot 2 product and other POL third parties where necessary;\n\u2022\tstabilise the current Horizon Services; \n\u2022\texecute key transformation activity where required by POL (is also an option under Lot 2); and\n\u2022\tdeploy the Lot 2 solution into the branch estate.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL\u0027s discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity.  \nLot 2  Commercial-off-the shelf (COTS) electronic point of sale (EPOS) Software Provider\nWherever possible POL intends to purchase COTS products to meet all its requirements rather than build in-house.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution for a term of 12 years.\nLot 2 COTS - EPOS will require the successful supplier to transform POL\u0027s retail technology platform to meet evolving business, operational, and customer requirements which shall: \n\u2022\tbe cloud hosted, and be a consumption and/or flexible based eCommerce service;\n\u2022\tuse event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n\u2022\tinclude a structured data layer or open standards integration to other COTS data platforms; and\n\u2022\tbe a modular service structure that includes but is not limited to:\n\u2022\tjourney engine;\n\u2022\tpoint of sale (POS), EPOS \u0026 mobile POS services; \n\u2022\tcustomer engagement \u0026 insights; \n\u2022\tretail and/or retail POS integration;\n\u2022\tcounter solutions; and\n\u2022\toptions for pick up and drop off, and self-service kiosks.  \n\u2022\tother functionality required for an end-to-end retail platform as set out in the Lot 2 requirements.\nThe Lot 2 COTS - EPOS successful supplier shall additionally be required to:\n\u2022\tensure compatibility with existing systems and hardware (where applicable) and enable future enhancements;\n\u2022\tsupport implementation, including configuration, testing and rollout; \n\u2022\tcomply with the target operating model implemented to support ongoing operations; \n\u2022\texecute key transformation activity where required by POL (is also an option under Lot 1); and\n\u2022\tprovide ongoing support, updates, and optimisation services.\nLot  2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL\u0027s discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity.  \nPOL: intends to issue the Lot 2 PSQ and further procurement documentation during August 2025.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://postoffice.wax-live.com/S2C/SignIn.aspx"
      },
      {
        "accessDetails": "Via Web 3 see above\nhttps://postoffice.wax-live.com/S2C/SignIn.aspx",
        "documentType": "biddingDocuments",
        "id": "future"
      },
      {
        "datePublished": "2025-07-21T10:12:19+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "041512-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/041512-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-08-18T12:00:00+01:00"
    },
    "expressionOfInterestDeadline": "2025-08-21T12:00:00+01:00",
    "id": "ocds-h6vhtk-050efb",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Point of sale (POS) software package",
            "id": "48110000",
            "scheme": "CPV"
          },
          {
            "description": "Sales or marketing software package",
            "id": "48481000",
            "scheme": "CPV"
          },
          {
            "description": "Information systems",
            "id": "48810000",
            "scheme": "CPV"
          },
          {
            "description": "Servers",
            "id": "48820000",
            "scheme": "CPV"
          },
          {
            "description": "Office automation software package",
            "id": "48920000",
            "scheme": "CPV"
          },
          {
            "description": "Training and entertainment software package",
            "id": "48930000",
            "scheme": "CPV"
          },
          {
            "description": "Installation services of electrical equipment",
            "id": "51110000",
            "scheme": "CPV"
          },
          {
            "description": "Installation services of measuring equipment",
            "id": "51210000",
            "scheme": "CPV"
          },
          {
            "description": "Installation services of computers and information-processing equipment",
            "id": "51610000",
            "scheme": "CPV"
          },
          {
            "description": "Installation services of office equipment",
            "id": "51620000",
            "scheme": "CPV"
          },
          {
            "description": "Programming services of packaged software products",
            "id": "72210000",
            "scheme": "CPV"
          },
          {
            "description": "Systems and technical consultancy services",
            "id": "72220000",
            "scheme": "CPV"
          },
          {
            "description": "Custom software development services",
            "id": "72230000",
            "scheme": "CPV"
          },
          {
            "description": "Systems analysis and programming services",
            "id": "72240000",
            "scheme": "CPV"
          },
          {
            "description": "System and support services",
            "id": "72250000",
            "scheme": "CPV"
          },
          {
            "description": "Software-related services",
            "id": "72260000",
            "scheme": "CPV"
          },
          {
            "description": "Computer-related services",
            "id": "72500000",
            "scheme": "CPV"
          },
          {
            "description": "Computer support services",
            "id": "72610000",
            "scheme": "CPV"
          },
          {
            "description": "Computer audit services",
            "id": "72810000",
            "scheme": "CPV"
          },
          {
            "description": "Computer testing services",
            "id": "72820000",
            "scheme": "CPV"
          },
          {
            "description": "Computer back-up services",
            "id": "72910000",
            "scheme": "CPV"
          },
          {
            "description": "Computer catalogue conversion services",
            "id": "72920000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      },
      {
        "additionalClassifications": [
          {
            "description": "Point of sale (POS) software package",
            "id": "48110000",
            "scheme": "CPV"
          },
          {
            "description": "Sales or marketing software package",
            "id": "48481000",
            "scheme": "CPV"
          },
          {
            "description": "Information systems",
            "id": "48810000",
            "scheme": "CPV"
          },
          {
            "description": "Servers",
            "id": "48820000",
            "scheme": "CPV"
          },
          {
            "description": "Office automation software package",
            "id": "48920000",
            "scheme": "CPV"
          },
          {
            "description": "Training and entertainment software package",
            "id": "48930000",
            "scheme": "CPV"
          },
          {
            "description": "Installation services of electrical equipment",
            "id": "51110000",
            "scheme": "CPV"
          },
          {
            "description": "Installation services of measuring equipment",
            "id": "51210000",
            "scheme": "CPV"
          },
          {
            "description": "Installation services of computers and information-processing equipment",
            "id": "51610000",
            "scheme": "CPV"
          },
          {
            "description": "Installation services of office equipment",
            "id": "51620000",
            "scheme": "CPV"
          },
          {
            "description": "Programming services of packaged software products",
            "id": "72210000",
            "scheme": "CPV"
          },
          {
            "description": "Systems and technical consultancy services",
            "id": "72220000",
            "scheme": "CPV"
          },
          {
            "description": "Custom software development services",
            "id": "72230000",
            "scheme": "CPV"
          },
          {
            "description": "Systems analysis and programming services",
            "id": "72240000",
            "scheme": "CPV"
          },
          {
            "description": "System and support services",
            "id": "72250000",
            "scheme": "CPV"
          },
          {
            "description": "Software-related services",
            "id": "72260000",
            "scheme": "CPV"
          },
          {
            "description": "Computer-related services",
            "id": "72500000",
            "scheme": "CPV"
          },
          {
            "description": "Computer support services",
            "id": "72610000",
            "scheme": "CPV"
          },
          {
            "description": "Computer audit services",
            "id": "72810000",
            "scheme": "CPV"
          },
          {
            "description": "Computer testing services",
            "id": "72820000",
            "scheme": "CPV"
          },
          {
            "description": "Computer back-up services",
            "id": "72910000",
            "scheme": "CPV"
          },
          {
            "description": "Computer catalogue conversion services",
            "id": "72920000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "2",
        "relatedLot": "2"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "numbers": [
                {
                  "number": 65,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Commercial",
              "numbers": [
                {
                  "number": 25,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2031-06-30T23:59:59+01:00",
          "maxExtentDate": "2033-06-29T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Lot 1 will require the supplier to: \n\u2022\ttake over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres); \n\u2022\tbe responsible for maintaining and supporting IT infrastructure within the data centre; \n\u2022\tmanage bespoke applications and integrations;\n\u2022\tstabilise the current Horizon Services; and\n\u2022\texecute key transformations such as cloud migration as required. \nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL\u0027s discretion).",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "1",
        "options": {
          "description": "This is set out in Schedule 2 of the draft contract that deals with the optional outcomes. Schedule 2 of the draft contract will be provided to all bidders that have signed and completed the non-disclosure  agreement, the ethical walls agreement and the conflict of interest form."
        },
        "renewal": {
          "description": "Lot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL\u0027s discretion). Schedule 2 of the draft contract provides for other extension options."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure  agreement, the ethical walls agreement and the conflict of interest form.",
              "type": "economic"
            },
            {
              "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure  agreement, the ethical walls agreement and the conflict of interest form.",
              "type": "technical"
            },
            {
              "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure  agreement, the ethical walls agreement and the conflict of interest form.",
              "forReduction": true
            }
          ]
        },
        "status": "active",
        "title": "Replacement Service Provider",
        "value": {
          "amount": 269000000,
          "amountGross": 322800000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "numbers": [
                {
                  "number": 65,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Commercial",
              "numbers": [
                {
                  "number": 25,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2036-06-30T23:59:59+01:00",
          "maxExtentDate": "2038-06-30T23:59:59Z",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Lot 2 COTS - EPOS will require the supplier to transform POL\u0027s retail technology platform to meet evolving business, operational, and customer requirements which shall: \n\u2022\tbe cloud hosted, and be a consumption and/or flexible based eCommerce service;\n\u2022\tuse event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n\u2022\tinclude a structured data layer or open standards integration to other COTS data platforms; and\n\u2022\tbe a modular service structure that includes:\ni.\tjourney engine;\nii.\tpoint of sale (POS), EPOS \u0026 mobile POS services; \niii.\tcustomer engagement \u0026 insights; \niv.\tretail and/or retail POS integration;\nv.\tcounter solutions; and\nvi.\toptions for pick up and drop off, and self-service kiosks.  \nThe Lot 2 COTS - EPOS supplier shall additionally be required to:\n\u2022\tensure compatibility with existing systems (where applicable) and enable future enhancements;\n\u2022\tsupport implementation, including configuration, testing and rollout; \n\u2022\tcomply with the target operating model implemented to support ongoing operations\n\u2022\texecute key transformation activity where required by POL; and\n\u2022\tprovide ongoing support, updates, and optimisation services.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "2",
        "options": {
          "description": "This is set out in the requirements document that deal with the optional outcomes. The requirements document will be provided to all bidders that have signed and completed the non-disclosure  agreement, the ethical walls agreement and the conflict of interest form."
        },
        "renewal": {
          "description": "Lot 1 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL\u0027s discretion). Schedule 2 of the draft contract provides for other extension options."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure  agreement, the ethical walls agreement and the conflict of interest form.",
              "type": "economic"
            },
            {
              "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure  agreement, the ethical walls agreement and the conflict of interest form.",
              "type": "technical"
            },
            {
              "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure  agreement, the ethical walls agreement and the conflict of interest form.",
              "forReduction": true
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "title": "Commercial Off-The-Shelf (COTS) Electronic Point of Sale (EPOS) Software Provider",
        "value": {
          "amount": 141000000,
          "amountGross": 169200000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "For this procurement, the Post Office Limited (POL) intends to award a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023.\nThe public contracts under this procurement are awarded by reference to lots. The outcome could be one of the following:\n\u2022\tseparate bidders are awarded the contracts for:\no\tLot 1 Replacement Service Provider (comprising continuation of the current services through Walk In \u0026 Take Over from the incumbent where a new supplier is appointed, with optional services including stabilisation activities and transform operations where required by POL); and \no\tLot 2 Commercial-off-the shelf (COTS) end to end electronic point of sale (EPOS) Software Provider (comprising the provision and implementation (where required) of the COTS and EPOS solution, and ongoing run services); or\n\u2022\ta single supplier could be awarded both Lots.\nThe following stages will be followed:\n1.\tStage 1: Planned Procurement Notice - POL issued a Planned Procurement Notice on 8 May 2025\n2.\tStage 2: Procurement Specific Questionnaire - \na.\tIssuing of a Tender Notice inviting bidders to submit a request to participate in the procedure.\nb.\tTo request to participate, bidders must register with POL\u0027s e-Sourcing platform, Web 3, complete, sign and return the non-disclosure agreement (NDA), conflict of interest form (COIF) and ethical walls agreements (EWA) (where required for incumbent suppliers) sent to the bidder. Bidder\u0027s must complete the Procurement Specific Questionnaire (PSQ) by no later than 21 August 2025 for Lot 1 and 12 September 2025 for Lot 2. The PSQ and other associated tender documents and background documents will be made available to a bidder upon receipt of a properly complete NDA, EWA (where required) and COIF.\nIn addition, bidders must register with the central digital platform operated by the Cabinet Office (CDP) and upload the core supplier information. They must also ensure that any associated person of the bidder and any proposed sub-contractor also registers with the CDP and uploads their core supplier information.\nTo request to participate in Lot 1, bidders must do so by returning completed PSQ (including confirmation of CDP registration and upload of core supplier information) by 12:00 BST on Thursday, 21 August 2025. For Lot 2, bidders must do so by 12:00 BST on Friday, 12 September. \nc.\tAll documents relating to this procurement, including all procurement documents, will be made available through POL\u0027s e-Sourcing platform, Web 3, the link for which can be found elsewhere in this notice. Bidders must return the NDA, COIF and, where required the EWA, to receive access to all associated tender documents. \nd.\tThe PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lot in which they are interested. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage.\ne.\tThe PSQ submissions will be evaluated and moderated against a set of criteria that test bidders\u0027 capacity, capability and experience. The six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS). \n3.\tStage 3: Initial Tender Stage - At the ITS of the procurement, tenders will be assessed on how the Bidder\u0027s proposed solution will be delivered, how much it will cost and under what terms it will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation. Any tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue. Where an assessed tender meets the criteria set out in the ITS documentation, POL may determine that tender is the most advantageous tender, (MAT), under section 19 of the Procurement Act 2024 and proceed to Stage 6: Contract Award with that Bidder. If POL does so, it will not conduct Stage 4 or Stage 5.\n4.\tStage 4: Dialogue (optional) - \na.\tWhere POL decides to continue to the dialogue stage, it intends to invite up to four bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue/negotiation. \nb.\tDialogue/negotiation will be staggered with Lot 1 starting first and Lot 2 commencing prior to the Lot 1 dialogue completing. \n5.\tStage 5: Invitation to Submit Final Tenders (ITSFT) - \na.\tOnce dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the refine award criteria weightings that apply to this stage (which will be set out in the ITSFT).\nb.\tPOL will evaluate and moderate the final tenders and assess which tenders offer the most advantageous tender (MAT)\n.\n6.\tStage 6: Contract Award - Following evaluation and moderation of the ITSFT responses, POL will identify the preferred bidder(s) and announce this in accordance with the Procurement Act 2023 and Procurement Regulations 2024, and work with those preferred bidders to finalise contracts.\nPOL proposes to rely on section 24 of the Procurement Act 2024 to refine the award criteria. It will rely on that section to potentially change the relative weighting of the award criteria following the dialogue/negotiation stage.\nPOL expects to require similar services after the expiry of the contract awarded under this procurement. However, it does not intend to carry out that subsequent procurement in reliance on the direct award justification in paragraph 8 of Schedule 5 to the Procurement Act 2023."
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "riskDetails": "POL has identified the following risks, the occurrence of which could jeopardise the satisfactory performance of the awarded contracts, but because of their nature, cannot be addressed in the contracts as awarded, and so may require a substantial amendment to the contracts under paragraph 5 of Schedule 8 (materialisation of a known risk) to the Procurement Act 2023:\n\u2022\tfindings of the Post Office Horizon IT Inquiry (or any other public inquiry, or inquiry of a similar nature, into the operations of the Post Office or the Horizon system) (Inquiry) that require modification to the awarded contract to implement;\n\u2022\tpolicy decisions made by HM Government, any regulator, or any other public body, whether or not in response to findings by an Inquiry, that require modification to the awarded contracts to implement;\n\u2022\tthe enactment or coming into force of legislation relating to the Post Office that requires modification to the awarded contracts to implement;\n\u2022\tin respect of the Lot 1 contract, there is a delay to the appointment of the Lot 2 supplier;\n\u2022\twhere the Lot 1 and Lot 2 contracts are awarded to separate suppliers, the failure of one supplier to perform its obligations under awarded contract where that failure affects the ability of the supplier under the other awarded contract to perform its obligations;\n\u2022\tthere is a delay in the design and build of the solution, or any part of it, provided under the Lot 2 contract;\n\u2022\twhere the deployment of the Lot 2 solution by the Lot 1 supplier to the branch estate  is delayed, disrupted to otherwise does not proceed according to plan due to complexities arising from the branch network;\n\u2022\twhere either the Lot 1 or Lot 2 supplier is unable to perform their obligations under their respective awarded contract due to complexities arising from the Horizon systems;\n\u2022\tin respect of the Lot 1 contract, that the procurement for the Lot 2 contract is abandoned or significantly delayed;\n\u2022\tthere is a delay in implementation of the Lot 1, which results in a continued reliance on the incumbent supplier and the need for an extension to the contract or other change to ensure business continuity; or\n\u2022\tthe Authority is unable to recruit sufficient in-house service integration and management capability, and requires additional support from the Lot 1 supplier.",
    "status": "active",
    "submissionMethodDetails": "https://postoffice.wax-live.com/S2C/SignIn.aspx",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "title": "Horizon Replacement Services",
    "value": {
      "amount": 410000000,
      "amountGross": 492000000,
      "currency": "GBP"
    }
  }
}