Direct Award of Contract to provide an Adults Social Care Case Management System

{
  "awards": [
    {
      "id": "042107-2025-ADU2444-1",
      "relatedLots": [
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      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-155318",
          "name": "Liquidlogic Limited trading as \u2018System C\u2019"
        }
      ],
      "title": "Adults Services Case Management System"
    }
  ],
  "bids": {
    "statistics": [
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        "measure": "bids",
        "relatedLot": "1",
        "value": 1
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        "measure": "lowestValidBidValue",
        "relatedLot": "1",
        "value": 1193585
      },
      {
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        "measure": "highestValidBidValue",
        "relatedLot": "1",
        "value": 1650000
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        "measure": "highestValidBidValue",
        "value": 1650000
      }
    ]
  },
  "buyer": {
    "id": "GB-FTS-398",
    "name": "Torbay Council"
  },
  "contracts": [
    {
      "awardID": "042107-2025-ADU2444-1",
      "dateSigned": "2025-03-04T00:00:00Z",
      "id": "042107-2025-ADU2444-1",
      "status": "active",
      "title": "Adults Services Case Management System"
    }
  ],
  "date": "2025-07-22T15:42:59+01:00",
  "id": "042107-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04ce02",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Torquay",
        "postalCode": "TQ1 3DR",
        "region": "UKK42",
        "streetAddress": "Torbay Council Town Hall, Castle Circus"
      },
      "contactPoint": {
        "email": "lawrence.brown@torbay.gov.uk",
        "name": "Mr Lawrence Brown",
        "telephone": "+44 1803208977"
      },
      "details": {
        "buyerProfile": "http://www.torbay.gov.uk/",
        "classifications": [
          {
            "description": "Regional or local authority",
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "General public services",
            "id": "01",
            "scheme": "COFOG"
          }
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        "url": "http://www.torbay.gov.uk/"
      },
      "id": "GB-FTS-398",
      "identifier": {
        "legalName": "Torbay Council"
      },
      "name": "Torbay Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Stratford-upon-Avon",
        "postalCode": "CV37 6NT",
        "region": "UKG13",
        "streetAddress": "Arden Court, Arden Street,"
      },
      "contactPoint": {
        "email": "James.Smith@SystemC.Com"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-FTS-155318",
      "identifier": {
        "legalName": "Liquidlogic Limited trading as \u2018System C\u2019"
      },
      "name": "Liquidlogic Limited trading as \u2018System C\u2019",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "EC4A 1NL"
      },
      "contactPoint": {
        "email": "tcc.issue@justice.gov.uk",
        "telephone": "+44 2079477156"
      },
      "id": "GB-FTS-155319",
      "identifier": {
        "legalName": "Royal Courts of Justice,"
      },
      "name": "Royal Courts of Justice,",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "Software-related services",
      "id": "72260000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system.\nThis is a direct award, following the publication of a Voluntary ex ante transparency (VEAT) notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal approval to directly award the contract from Torbay Council\u0027s Cabinet.\nThe system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust.",
    "id": "DN754839",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Customer Relation Management software package",
            "id": "48445000",
            "scheme": "CPV"
          },
          {
            "description": "Database software package",
            "id": "48611000",
            "scheme": "CPV"
          },
          {
            "description": "Software support services",
            "id": "72261000",
            "scheme": "CPV"
          },
          {
            "description": "Software supply services",
            "id": "72268000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKK42"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "50",
              "name": "Quality",
              "type": "quality"
            },
            {
              "description": "50",
              "type": "price"
            }
          ]
        },
        "description": "Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system.\nThis is a direct award, following the publication of a Voluntary ex ante transparency (VEAT) notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal approval to directly award the contract from Torbay Council\u0027s Cabinet.\nThe system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust.\nWith regards to the Award criteria, the contract was a direct award. In the absence of a competition, consideration was given to both quality of the awarded supplier\u0027s system solution, as covered within the VEAT, and price, in terms of achieving best value for the Council in using the same solution for Adults Social Care Case Management System provision, as it currently uses for its Children\u0027s provision.",
        "hasOptions": true,
        "id": "1",
        "options": {
          "description": "There will be an option to extend the on-going licensing and maintenance of the system\nbeyond the initial term.\nThe system will be used by Torbay Council and Torbay and South Devon NHS Foundation\nTrust.\nIf in the future, devolved responsibility for delivery of Adult Social Care in Torbay moves from\nTorbay and South Devon NHS Foundation Trust, the replacement organisation will also use\nthe system."
        },
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Torbay Council has direct awarded a contract for provision of its new Adults Services\u2019 Case Management System (CMS), to the incumbent supplier of its Children\u2019s Services\u2019 System.\nAward is made on the grounds that the works, supplies or services can only be provided by a particular economic operator due to an absence of competition for technical reasons.\nThe Council undertook a further competition from Lot 3c of CCS\u2019 RM3821 Data \u0026 Application Solutions Framework for a supplier for supply \u0026 ongoing maintenance of a children\u2019s social care CMS. It allowed for the contract to be modified to include future provision of an adult social care CMS, as the 2 systems are required to be compatible with one another. The adult social care CMS was required after the Children\u2019s contract was awarded. But due to unforeseen circumstances, including impact of COVID on social care resources there was a significant delay in putting a new system in place. Due to this and increases in the cost of the contract from the previously estimate, the Council considers that it is no longer appropriate to modify the existing contract. However, a compatible system across children\u2019s \u0026 adult\u2019s social care remains.\nWhilst there are alternative suppliers of CMS\u2019s, appointment of a different supplier will result in receiving a solution incompatible with the current children\u2019s CMS. The differences in how the systems function will result in additional costs (to make each compatible with one another), difficulties in implementing a new system and the ongoing operation / maintenance of both, which will not deliver best value.\nThis direct award will deliver the following benefits to Council, the system\u2019s end users \u0026 the public purse:\nSeamless and more cost-effective integration with the current Children\u2019s CMS (Liquid Logic) by utilising the same solution, and cost savings and efficiencies in hosting arrangements by utilising the same supplier.\nEfficiencies, consistency \u0026 effectiveness in reporting capabilities by utilising the same solution and in contract management by having the same supplier for both CMS.\nMore efficient migration of data as, the same system used to be operated across both children\u2019s \u0026 adult social care, meaning the Council\u2019s IT team have experience of migrating data from the old system to the new. The Council will begin implementation planning and data migration from its current system, from July 2025 onwards",
    "procurementMethodRationaleClassifications": [
      {
        "description": "The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons",
        "id": "D_TECHNICAL",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
      }
    ],
    "status": "complete",
    "title": "Direct Award of Contract to provide an  Adults Social Care Case Management System"
  }
}