← Back to opportunities

Healthwatch and Independent Advocacy Services in North East Lincolnshire

North East Lincolnshire Council

Buyer Contact Info

Buyer Name: North East Lincolnshire Council

Buyer Address: Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, UKE13, DN31 1HU, United Kingdom

Contact Name: Lisa Burton

Contact Email: lisa.burton@nelincs.gov.uk

Contact Telephone: +44 01472000000

Status
complete
Procedure
open
Value
325000.0 GBP
Published
24 Jul 2025, 09:26
Deadline
n/a
Contract Start
01 Sep 2025, 00:00
Contract End
31 Aug 2027, 23:59
Category
n/a
CPV
85000000 - Health and social work services
Region
n/a
Awarded To
MNH Meeting New Horizons CIC, Voiceability Advocacy
Official Source
Open Find a Tender

Description

North East Lincolnshire Council is undertaking a procurement for Healthwatch and Independent Advocacy Services in North East Lincolnshire. This procurement has been lotted as follows: Lot 1: Provision of a Local Healthwatch Service . Local authorities have a statutory duty to commission a local Healthwatch organisation. Healthwatch is an independent, local health and social care watchdog, that provides signposting and ensures the voice of the community is heard regarding health and social care services. Lot 2 - Provision of a Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot LOT-0001 Status: complete

Lot LOT-0002 Status: complete

Awards

Award Title: Provision of a Local Healthwatch Service

Award Title: Lot 2 - Provision of an Independent Complaints Advocacy Service

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "aboveThreshold": true,
      "assessmentSummariesDateSent": "2025-07-24T00:00:00Z",
      "contractPeriod": {
        "endDate": "2027-08-31T23:59:59Z",
        "maxExtentDate": "2028-02-29T23:59:59Z",
        "startDate": "2025-09-01T00:00:00Z"
      },
      "date": "2025-07-24T00:00:00Z",
      "documents": [
        {
          "datePublished": "2025-07-24T10:26:04+01:00",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "042622-2025",
          "noticeType": "UK6",
          "url": "https://www.find-tender.service.gov.uk/Notice/042622-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Health and social work services",
              "id": "85000000",
              "scheme": "CPV"
            },
            {
              "description": "Miscellaneous health services",
              "id": "85140000",
              "scheme": "CPV"
            },
            {
              "description": "Social work and related services",
              "id": "85300000",
              "scheme": "CPV"
            },
            {
              "description": "Guidance services",
              "id": "85312310",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "LOT-0001",
          "relatedLot": "LOT-0001"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2025-08-15T23:59:59Z",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "relatedLots": [
        "LOT-0001"
      ],
      "renewal": {
        "description": "1 x 6month extension"
      },
      "standstillPeriod": {
        "endDate": "2025-08-05T23:59:59+01:00"
      },
      "status": "pending",
      "suppliers": [
        {
          "id": "GB-PPON-PWZN-1457-GYMW",
          "name": "MNH Meeting New Horizons CIC"
        }
      ],
      "title": "Provision of a Local Healthwatch Service",
      "value": {
        "amount": 325000,
        "amountGross": 390000,
        "currency": "GBP"
      }
    },
    {
      "aboveThreshold": true,
      "assessmentSummariesDateSent": "2025-07-24T00:00:00Z",
      "contractPeriod": {
        "endDate": "2028-09-30T23:59:59Z",
        "maxExtentDate": "2030-09-30T23:59:59Z",
        "startDate": "2025-10-01T00:00:00Z"
      },
      "date": "2025-07-24T00:00:00Z",
      "documents": [
        {
          "datePublished": "2025-07-24T10:26:04+01:00",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "042622-2025",
          "noticeType": "UK6",
          "url": "https://www.find-tender.service.gov.uk/Notice/042622-2025"
        }
      ],
      "hasRenewal": true,
      "id": "2",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Health and social work services",
              "id": "85000000",
              "scheme": "CPV"
            },
            {
              "description": "Miscellaneous health services",
              "id": "85140000",
              "scheme": "CPV"
            },
            {
              "description": "Social work and related services",
              "id": "85300000",
              "scheme": "CPV"
            },
            {
              "description": "Guidance services",
              "id": "85312310",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "LOT-0002",
          "relatedLot": "LOT-0002"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2025-08-15T23:59:59Z",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "relatedLots": [
        "LOT-0002"
      ],
      "renewal": {
        "description": "2 x 12 month extensions"
      },
      "standstillPeriod": {
        "endDate": "2025-08-05T23:59:59+01:00"
      },
      "status": "pending",
      "suppliers": [
        {
          "id": "GB-PPON-PZVM-5429-PYVW",
          "name": "Voiceability Advocacy"
        }
      ],
      "title": "Lot 2 - Provision of an Independent Complaints Advocacy Service",
      "value": {
        "amount": 275000,
        "amountGross": 330000,
        "currency": "GBP"
      }
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "finalStageBids",
        "relatedLot": "LOT-0001",
        "value": 1
      },
      {
        "id": "2",
        "measure": "bids",
        "relatedLot": "LOT-0001",
        "value": 1
      },
      {
        "id": "3",
        "measure": "smeFinalStageBids",
        "relatedLot": "LOT-0001",
        "value": 1
      },
      {
        "id": "4",
        "measure": "vcseFinalStageBids",
        "relatedLot": "LOT-0001",
        "value": 1
      },
      {
        "id": "5",
        "measure": "finalStageBids",
        "relatedLot": "LOT-0002",
        "value": 3
      },
      {
        "id": "6",
        "measure": "bids",
        "relatedLot": "LOT-0002",
        "value": 3
      },
      {
        "id": "7",
        "measure": "smeFinalStageBids",
        "relatedLot": "LOT-0002",
        "value": 3
      },
      {
        "id": "8",
        "measure": "vcseFinalStageBids",
        "relatedLot": "LOT-0002",
        "value": 1
      }
    ]
  },
  "buyer": {
    "id": "GB-PPON-PXNN-3676-XCQV",
    "name": "North East Lincolnshire Council"
  },
  "date": "2025-07-24T10:26:04+01:00",
  "id": "042622-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0503e8",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Grimsby, North East Lincolnshire",
        "postalCode": "DN31 1HU",
        "region": "UKE13",
        "streetAddress": "Municipal Offices, Town Hall Square"
      },
      "contactPoint": {
        "email": "lisa.burton@nelincs.gov.uk",
        "name": "Lisa Burton",
        "telephone": "+44 01472000000"
      },
      "details": {
        "classifications": [
          {
            "description": "Public undertaking",
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.nelincs.gov.uk"
      },
      "id": "GB-PPON-PXNN-3676-XCQV",
      "identifier": {
        "id": "PXNN-3676-XCQV",
        "scheme": "GB-PPON"
      },
      "name": "North East Lincolnshire Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "EC1Y 0TG",
        "region": "UKI43",
        "streetAddress": "c/o Sayer Vincent"
      },
      "contactPoint": {
        "email": "stela.plamenova@msat.education"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "vcse": true
      },
      "id": "GB-PPON-PZVM-5429-PYVW",
      "identifier": {
        "id": "PZVM-5429-PYVW",
        "scheme": "GB-PPON"
      },
      "name": "Voiceability Advocacy",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Hull",
        "postalCode": "HU3 1XL",
        "region": "UKE11",
        "streetAddress": "The Strand"
      },
      "contactPoint": {
        "email": "Hgrimwood@meetingnewhorizons.co.uk"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "vcse": true
      },
      "id": "GB-PPON-PWZN-1457-GYMW",
      "identifier": {
        "id": "PWZN-1457-GYMW",
        "scheme": "GB-PPON"
      },
      "name": "MNH Meeting New Horizons CIC",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "North East Lincolnshire Council is undertaking a procurement for Healthwatch and Independent Advocacy Services in North East Lincolnshire. This procurement has been lotted as follows: Lot 1: Provision of a Local Healthwatch Service . Local authorities have a statutory duty to commission a local Healthwatch organisation. Healthwatch is an independent, local health and social care watchdog, that provides signposting and ensures the voice of the community is heard regarding health and social care services. Lot 2 - Provision of a Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.",
    "id": "96683",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "LOT-0001",
        "status": "complete"
      },
      {
        "id": "LOT-0002",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "Healthwatch and Independent Advocacy Services in North East Lincolnshire"
  }
}