Buyer Name: The Swaythling Housing Society Ltd (Trading as Abri)
Buyer Address: Collins House, Bishopstoke Road, Eastleigh, UKJ35, SO50 6AD, United Kingdom
Contact Name: Laiza Mendiola
Contact Email: procurement.team@abri.co.uk
Contact Telephone: 0300123 1567
Abri is seeking a dedicated provider to support our out-of-hours service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs serious incidents and tenancy-related emergencies. Our goal is to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
No linked documents found for this notice.
External Link: https://in-tendhost.co.uk/abri/aspx/Login
Link Description: The document set is available digitally on Abri's tendering platform.
External Link: https://www.find-tender.service.gov.uk/Notice/042966-2025
Link Description: Tender notice on Find a Tender
Lot LOT-0001 Status: active
Lot LOT-0001 Value: AED 2,200,000
Lot LOT-0001 Value (Gross): AED 2,640,000
Lot LOT-0001 Contract Start: 2026-01-12T00:00:00+00:00
Lot LOT-0001 Contract End: 2029-01-12T23:59:59+00:00
Lot LOT-0001 Award Criterion (price): Simple description
Document Description: The document set is available digitally on Abri's tendering platform.
Document Description: Not published
Document Description: Tender notice on Find a Tender
{
"buyer": {
"id": "GB-MPR-10237R",
"name": "The Swaythling Housing Society Ltd (Trading as Abri)"
},
"date": "2025-07-24T17:47:22+01:00",
"id": "042966-2025",
"initiationType": "tender",
"language": "en",
"ocid": "ocds-h6vhtk-054603",
"parties": [
{
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "Eastleigh",
"postalCode": "SO50 6AD",
"region": "UKJ35",
"streetAddress": "Collins House, Bishopstoke Road"
},
"contactPoint": {
"email": "procurement.team@abri.co.uk",
"name": "Laiza Mendiola",
"telephone": "0300123 1567"
},
"details": {
"classifications": [
{
"description": "Public authority - sub-central government",
"id": "publicAuthoritySubCentralGovernment",
"scheme": "UK_CA_TYPE"
}
],
"url": "http://www.abri.co.uk"
},
"id": "GB-MPR-10237R",
"identifier": {
"id": "10237R",
"scheme": "GB-MPR"
},
"name": "The Swaythling Housing Society Ltd (Trading as Abri)",
"roles": [
"buyer"
]
}
],
"tag": [
"tender"
],
"tender": {
"aboveThreshold": true,
"awardPeriod": {
"endDate": "2025-11-10T23:59:59+00:00"
},
"contractTerms": {
"financialTerms": "30 days upon receipt of the invoice"
},
"description": "Abri is seeking a dedicated provider to support our out-of-hours service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs serious incidents and tenancy-related emergencies.\nOur goal is to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.",
"documents": [
{
"description": "The document set is available digitally on Abri\u0027s tendering platform.",
"documentType": "biddingDocuments",
"id": "L-1",
"url": "https://in-tendhost.co.uk/abri/aspx/Login"
},
{
"description": "Not published",
"documentType": "conflictOfInterest",
"id": "conflictOfInterest"
},
{
"datePublished": "2025-07-24T17:47:22+01:00",
"description": "Tender notice on Find a Tender",
"documentType": "tenderNotice",
"format": "text/html",
"id": "042966-2025",
"noticeType": "UK4",
"url": "https://www.find-tender.service.gov.uk/Notice/042966-2025"
}
],
"enquiryPeriod": {
"endDate": "2025-08-29T23:59:00+00:00"
},
"hasRecurrence": true,
"id": " P/ABRI 1009/2025",
"items": [
{
"additionalClassifications": [
{
"description": "Telephone network",
"id": "32551400",
"scheme": "CPV"
},
{
"description": "Telephone switchboard services",
"id": "64214200",
"scheme": "CPV"
},
{
"description": "Telephone-answering services",
"id": "79510000",
"scheme": "CPV"
},
{
"description": "Telephone operator services",
"id": "79511000",
"scheme": "CPV"
},
{
"description": "Call centre",
"id": "79512000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"country": "GB",
"countryName": "United Kingdom",
"region": "UK"
}
],
"id": "LOT-0001",
"relatedLot": "LOT-0001"
}
],
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"lots": [
{
"awardCriteria": {
"criteria": [
{
"description": "The Award Criteria can be found in full within the CFP tender pack but include the following areas titles Experience, Mobilisation ,Capacity , customer relationship management and management information systems, performance and customer care management, tailored service delivery, operative training and monitoring, CRM with audit trail and recording, caller recognition and scripting, working within IT environments, and driving innovation and efficiency and Added Value.",
"name": "Simple description",
"type": "price"
}
],
"weightingDescription": "The Award Criteria can be found in full within the CFP tender pack but include the following areas titles Experience, Mobilisation ,Capacity , customer relationship management and management information systems, performance and customer care management, tailored service delivery, operative training and monitoring, CRM with audit trail and recording, caller recognition and scripting, working within IT environments, and driving innovation and efficiency and Added Value."
},
"contractPeriod": {
"endDate": "2029-01-12T23:59:59+00:00",
"maxExtentDate": "2036-01-11T23:59:59+00:00",
"startDate": "2026-01-12T00:00:00+00:00"
},
"hasRenewal": true,
"id": "LOT-0001",
"renewal": {
"description": "Optional to extend up to 84 months."
},
"status": "active",
"value": {
"amount": 2200000,
"amountGross": 2640000,
"currency": "AED"
}
}
],
"mainProcurementCategory": "services",
"procedure": {
"features": "Abri are undertaking a CFP for the provision of Out of Hours Handling Service. This CFP Tender has 4 stages. Stage 1 \u2013 Initial screening based on Quality and Price Assessment -Abri \n Stage 2 \u2013 Interview/Presentation\nStage 3 \u2013 Final Bid (Opportunity to Review and Improve Pricing Schedule)\nStage 4 \u2013 Final decision"
},
"procurementMethod": "open",
"procurementMethodDetails": "Competitive flexible procedure",
"recurrence": {
"dates": [
{
"startDate": "2035-01-08T23:59:59Z"
}
]
},
"status": "active",
"submissionMethodDetails": "All Tender submission must be made via Abri Tendering portal : https://in-tendhost.co.uk/abri/aspx/Login",
"submissionTerms": {
"electronicSubmissionPolicy": "allowed",
"languages": [
"en"
]
},
"tenderPeriod": {
"endDate": "2025-09-05T12:00:00+00:00"
},
"title": "Out of Hours Call Handling Service",
"value": {
"amount": 2200000,
"amountGross": 2640000,
"currency": "GBP"
}
}
}