Real Time Passenger Information System Upgrade & Ongoing Support

{
  "buyer": {
    "id": "GB-PPON-PBQP-8499-TLMP",
    "name": "Plymouth City Council"
  },
  "date": "2025-08-01T10:49:31+01:00",
  "id": "045096-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-056b08",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Plymouth",
        "postalCode": "PL1 3BJ",
        "region": "UKK41",
        "streetAddress": "Ballard House, West Hoe Road"
      },
      "contactPoint": {
        "email": "procurement@plymouth.gov.uk",
        "name": "Paul Williams"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.plymouth.gov.uk"
      },
      "id": "GB-PPON-PBQP-8499-TLMP",
      "identifier": {
        "id": "PBQP-8499-TLMP",
        "scheme": "GB-PPON"
      },
      "name": "Plymouth City Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PLLV-1772-YDYN",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Surrey",
        "postalCode": "KT18 5BW",
        "region": "UKJ26",
        "streetAddress": "Woodcote Grove, Ashley Road"
      },
      "contactPoint": {
        "email": "ukwinwork@atkinsrealis.com"
      },
      "details": {
        "url": "http://www.atkinsrealis.com"
      },
      "id": "GB-COH-00688424",
      "identifier": {
        "id": "00688424",
        "scheme": "GB-COH"
      },
      "name": "ATKINSR\u00c9ALIS UK LIMITED",
      "roleDetails": "External consultants are supporting the contracting authority in the procurement process. Their involvement includes contributing to the drafting of the specification, assisting with handling enquiries from the market, and participating in the assessment of tenders alongside contracting authority representatives.",
      "roles": [
        "procuringEntity"
      ]
    }
  ],
  "planning": {
    "noEngagementNoticeRationale": "A Preliminary Market Engagement (PME) notice has not been published under the Procurement Act 2023 because a Prior Information Notice (PIN) reference number 2025/S 000-006609, was issued under the Public Contracts Regulations 2015 prior to the transition. The PIN served the purpose of early market engagement and supplier awareness.\nhttps://www.find-tender.service.gov.uk/Notice/006609-2025?origin=SearchResults\u0026p=1"
  },
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "additionalProcurementCategories": [
      "services"
    ],
    "awardPeriod": {
      "endDate": "2025-12-01T23:59:59Z"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "Plymouth City Council (\"The Authority\") is seeking suitably qualified and experienced suppliers to tender for the replacement of the city\u0027s Real-Time Passenger Information (RTPI) system to include Traffic Light Priority (TLP).\nThis project forms a key part of the Authority\u0027s commitment to improving public transport infrastructure and enhancing the passenger experience within the city of Plymouth.\nThe successful Supplier will be responsible for the supply, installation, and commissioning of the following components:\n\u2022 in-shelter displays.\n\u2022 pole-mounted displays.\n\u2022 additional displays at various key sites across the city of Plymouth.\nThe system must be fully integrated and capable of delivering accurate, real-time information to passengers across the city of Plymouth.\nThe contract will include ongoing support and maintenance for both hardware and software throughout the contract term, provision of all necessary data feeds to ensure accurate and timely information delivery, a web-based back-office system to enable the Authority to monitor system performance and manage display content, including manual overrides where necessary.\nA comprehensive reporting package must be provided to monitor and report on system performance, support compliance with targets set out in the Bus Service Improvement Plan (BSIP) and other Department for Transport (DfT) requirements, and also be adaptable to future changes in reporting needs and performance metrics for the duration of the contract.\nThe solution must be scalable and flexible to accommodate future technological developments, policy changes, and evolving user needs.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "description": "The procurement documents are available for unrestricted and full direct access, free of charge, at\nhttps://procontract.due-north.com/Advert?advertId=78881e3f-ef6d-f011-813a-005056b64545\u0026p=696a9836-1895-e511-8105-000c29c9ba21\nReference number: DN781587",
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://www.supplyingthesouthwest.org.uk/"
      },
      {
        "datePublished": "2025-08-01T10:49:31+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "045096-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/045096-2025"
      }
    ],
    "hasRecurrence": true,
    "id": "27236",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Computer equipment and supplies",
            "id": "30200000",
            "scheme": "CPV"
          },
          {
            "description": "Audio-visual equipment",
            "id": "32321200",
            "scheme": "CPV"
          },
          {
            "description": "Networks",
            "id": "32400000",
            "scheme": "CPV"
          },
          {
            "description": "Traffic-monitoring equipment",
            "id": "34970000",
            "scheme": "CPV"
          },
          {
            "description": "Installation of traffic monitoring equipment",
            "id": "45316210",
            "scheme": "CPV"
          },
          {
            "description": "Real-time passenger information system",
            "id": "48813200",
            "scheme": "CPV"
          },
          {
            "description": "System maintenance services",
            "id": "50324100",
            "scheme": "CPV"
          },
          {
            "description": "Traffic control services",
            "id": "63712700",
            "scheme": "CPV"
          },
          {
            "description": "Software maintenance and repair services",
            "id": "72267000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKK41"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lotDetails": {
      "noLotsDivisionRationale": "The contract has not been divided into lots because the supply and support of the Real Time Passenger Information system must be delivered as an integrated solution. Dividing the contract would introduce unnecessary complexity and risk to system compatibility, maintenance, and performance."
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "The sub-weightings of individual method statement questions are set out within the Procurement Documents",
              "name": "Method Statements",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "The detailed sub-weightings and composition of the seven pricing sections are outlined within the Procurement Documents.",
              "name": "Total Tender Sum",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "Total Social Value Commitment (\u00a3) - 5%\nSocial Value Method Statement - 5%",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2033-03-31T23:59:59+01:00",
          "startDate": "2026-01-05T00:00:00Z"
        },
        "hasOptions": true,
        "id": "1",
        "options": {
          "description": "The contract includes options for the provision of additional or enhanced system functionalities related to real-time passenger information and traffic light priority. \nThese may include, but are not limited to:\n\u2022\tIntegration with additional transport modes or operators.\n\u2022\tExpansion of the system to cover additional geographic areas or routes.\n\u2022\tDeployment of additional display units or on-vehicle equipment.\n\u2022\tImplementation of enhanced analytics, reporting, or data-sharing capabilities.\n\u2022\tUpgrades to support emerging technologies (e.g. 5G connectivity, AI-based prediction models).\n\u2022\tOptional modules for user engagement, accessibility features, or environmental monitoring.\nThese options may be exercised at the discretion of the Authority in response to evolving operational requirements, technological developments, or stakeholder needs during the contract term."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "As detailed within the procurement documents",
              "type": "economic"
            },
            {
              "description": "As detailed within the procurement documents",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 1030027,
          "amountGross": 1236032,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2032-04-05T23:59:59+01:00"
        }
      ]
    },
    "status": "active",
    "submissionMethodDetails": "All submissions must be submitted via the Supplying the South West Portal - https://www.supplyingthesouthwest.org.uk/\nThe procurement opportunity advert can be found at: https://procontract.due-north.com/Advert?advertId=78881e3f-ef6d-f011-813a-005056b64545\u0026p=696a9836-1895-e511-8105-000c29c9ba21\nThis procurement will be managed electronically via the Authority`s chosen e-procurement portal - Supplying the South West.\nTo participate in this procurement, Suppliers interested in this opportunity must register on the Supplying the South West procurement portal (www.supplyingthesouthwest.org.uk). Once registered and logged in, Suppliers should search for the opportunity by title or reference number (DN781587), register their interest, and download the procurement documentation. \nRegistration is free and enables access to all tender documents, the ability to raise clarification questions, and submission of responses through the portal.\nThe Authority would like to make Suppliers aware that the Supplying The South West portal is not administered by the Authority. If a Supplier requires assistance or further information to be able to use the online portal process they should log a support ticket on the PROACTIS Supplier Support Portal. \nIf a Supplier continues to experiences issues they are to contact suppliersupport@proactisservicedesk.com requesting guidance.\nIf you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-09-26T12:00:00+01:00"
    },
    "title": "Real Time Passenger Information System Upgrade \u0026 Ongoing Support",
    "value": {
      "amount": 1030027,
      "amountGross": 1236032,
      "currency": "GBP"
    }
  }
}