The provision of a legal case management system

{
  "buyer": {
    "id": "GB-PPON-PJDT-6566-GZNX",
    "name": "Southend-on-Sea City Council"
  },
  "date": "2025-08-04T12:07:37+01:00",
  "id": "045606-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-056c33",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Southend On Sea",
        "postalCode": "ss2 6fa",
        "region": "UKH31",
        "streetAddress": "Civic Centre, Victoria Avenue, Southend On Sea, Essex"
      },
      "contactPoint": {
        "email": "procurementops@southend.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PJDT-6566-GZNX",
      "identifier": {
        "id": "PJDT-6566-GZNX",
        "scheme": "GB-PPON"
      },
      "name": "Southend-on-Sea City Council",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-11-28T23:59:59Z"
    },
    "description": "Southend-on-Sea City Council is looking to appoint a suitable Supplier to provide a case management system to support the functionality required by the legal team to manage their day-to-day workload and case management requirements. The system will need to be able to facilitate the transactions needed for all of the required services.\nThe legal teams in Southend-on-Sea City Council that will use the system cover the following areas within the Council Commercial and regulatory, adult and children\u0027s Social Care, Property, Planning, highways and land charges. \nThe provision of this system is to ensure efficiency and provide an effective process to enable electronic management of case work in the legal team and will ideally be cloud based. \nThe system will need to provide the legal teams an end-to-end case management system for all legal work. This will include functionality to time record and securely hold data and aid the service to become a predominantly paperless service. \nThe system will need to provide consistent and standardised best practice work processes, prefilled templates, documentation and automation and enable effective case management from receiving instructions to completing matters. The system will also need to have the ability to pull a wide range of reports for various tasks and processes.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-08-04T12:07:37+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "045606-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/045606-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-08-20T12:00:00+01:00"
    },
    "expressionOfInterestDeadline": "2025-09-05T15:00:00+01:00",
    "id": "DN776416",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Compliance software package",
            "id": "48170000",
            "scheme": "CPV"
          },
          {
            "description": "Document management software package",
            "id": "48311000",
            "scheme": "CPV"
          },
          {
            "description": "Customer Relation Management software package",
            "id": "48445000",
            "scheme": "CPV"
          },
          {
            "description": "IT software package",
            "id": "48517000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKH31"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Commercial Evaluation",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "name": "Technical (Quality) Evaluation",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-12-07T23:59:59Z",
          "maxExtentDate": "2030-12-07T23:59:59Z",
          "startDate": "2025-12-08T00:00:00Z"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Option to extend by 2 x 12 months"
        },
        "secondStage": {
          "maximumCandidates": 5,
          "minimumCandidates": 3
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Any organisation who considers themselves a suitable Candidate to deliver the Customer\u0027s requirements as they relate to the Draft Tender Document\u0027s and who meets the minimum requirements of the Project Specific Questionnaire (PSQ) Stage Process will be invited to respond to the PSQ.  \nCandidates who pass the PSQ Stage\u0027s listed mandatory requirements (Pass or Fail elements) will then have their responses to the Contract Specific Questions evaluated.\nResponses to the Contract Specific Questions will be evaluated to determine the respective scores for each Candidate. These scores which will be used to determine an overall ranking order of Candidates. \nThe intention (based upon receiving sufficient suitable Candidates) is to invite the 4 highest scoring Candidates to Tender Stage 2. However, subject to the Number of Candidates and their respective scoring Southend-on-Sea City Council  reserves the right to alter the number of Candidates invited to tender. \n The determining of the number of Candidates for Stage 2 will be in accordance with the Procurement Act 2023 and the Procurement Regulations 2024.",
              "forReduction": true
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 240000.0,
          "amountGross": 288000.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "goods",
    "procedure": {
      "features": "This process will utilise a Multi-stage Competitive Flexible Procedure with the following stages:\n\u2022\tA discrete Conditions of Participation stage (including checking Exclusion Grounds). \n\u2022\tA stage for limiting the number of Suppliers to be invited to submit a Tender. \n\u2022\tA single Tendering Round (with the opportunity to request non-material changes to the contract). \nThe procedure being used is intended to replicate the Restricted Procedure from the previous legislation; specifically, Regulation 28 of the Public Contracts Regulations 2015, with some minor flexibility to \"tweak\"/ request not material changes to the contract before award. \nThe Council has designed this Procurement Process to utilise the option to limit the number of Participating Suppliers following a discrete Request to Participate stage. Following the discrete Conditions of Participation stage and the stage for limiting the number of Suppliers, the Council will invite up to 5 Suppliers to submit Tenders. \nIn the event that there are no Suppliers/or only one Supplier who is deemed suitable, the Contracting Authority reserves the rights to abandon this Procurement Process and make a Direct Award under Schedule 5(6) PA23 and publish the relevant notices \nSouthend-on-Sea City Council reserves the right to issue updated versions of the Associated Tender Documents to Suppliers as and when the need arises, in order to reflect the corresponding stage of the Competitive Flexible Procedure, together with any changes to the Procurement or any other new information.  Suppliers will be notified by the Council via the Electronic Tender Facility\u0027s message system of the issuing of any amended Tender Documents\nSelection criteria:\nAny organisation who considers themselves a suitable Candidate to deliver the Council\u0027s requirements as they relate to the Draft Tender Document\u0027s and who meets the minimum requirements of the Project Specific Questionnaire (PSQ) Stage Process will be invited to respond to the PSQ. \nCandidates who pass the PSQ Stage\u0027s listed mandatory requirements (Pass or Fail elements) will then have their responses to the Contract Specific Questions evaluated. Responses to the Contract Specific Questions will be evaluated to determine the respective scores for each Candidate. These scores which will be used to determine an overall ranking order of Candidates. \nThe intention (based upon receiving sufficient suitable Candidates) is to invite the 4 highest scoring Candidates to Tender Stage 2. However, subject to the Number of Candidates and their respective scoring. Southend-on-Sea City Council reserves the right to alter the number of Candidates invited to tender.\nExamples of this include, but are not limited to:\n- If there is a substantial scoring gap between Candidates 3 and 4\nor\n- There is negligible scoring difference between Candidates 4 and 5\nIn the event of either of these examples occurring 3 or 5 may be invited through to Stage 2 respectively. \nStage 2 of the process will invite the selected suppliers at stage 1 to submit a tender response. \nThis stage will consist of a 2 part assessment, Part A - Method Statements and Part B - Presentations\nPart A (Quality) will be measured via responses (Method Statements) to the questions within the online Technical Questionnaire. Suppliers will be required to meet a minimum score if they do not meet the minimum score their tender will be eliminated from the Tender process and will not be assessed further.\nAt this stage Part B , suppliers will also be invited to provide a Quality Presentation / Demonstration also. This will be measured by a set criteria to ensure a fair and transparent process is in place to assess the presentations of each supplier. Following the assessment of the presentations the scores from part A Quality (the method statements) will be updated. \nStage 3 of the process will be a commercial evaluation of the supplier\u0027s price submission. This will not be assessed if the supplier\u0027s responses in stage 2 do not meet the minimum score requirements.\nFormal preliminary market engagement was not conducted but informal engagement took place in the form of contacting other similar organisations to get feedback on the case systems they use. Some desktop research on the systems available also took place."
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "status": "active",
    "submissionMethodDetails": "The provisioning of documentation relating to the Procurement Process and the submission of Responses from interested Parties will be conducted electronically via Southend-on-Sea City Council\u0027s Electronic Tender Facility, ProContract:\nhttps://procurement.southend.gov.uk/southend/portal.nsf/index.htm\nThe Candidates must ensure that they have downloaded and are fully aware of all the information which they are required to be in receipt of, to complete and return to successfully submit a Project Specific Questionnaire Response. \nAll submissions must be forms to be completed online via Pro Contract.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "title": "The provision of a legal case management system",
    "value": {
      "amount": 240000.0,
      "amountGross": 288000.0,
      "currency": "GBP"
    }
  }
}