Swift Retail Transaction Network Service

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Transport tickets",
              "id": "34980000",
              "scheme": "CPV"
            },
            {
              "description": "Transaction-processing software package",
              "id": "48217000",
              "scheme": "CPV"
            },
            {
              "description": "Support services for land transport",
              "id": "63710000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKG"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02154540",
          "name": "Post Office Limited"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PGMD-1353-PZVX",
    "name": "West Midlands Combined Authority"
  },
  "contracts": [
    {
      "aboveThreshold": true,
      "agreedMetrics": [
        {
          "id": "1",
          "title": "System Uptime"
        },
        {
          "id": "2",
          "title": "Failed Terminals"
        },
        {
          "id": "3",
          "title": "Helpdesk and Complaint Handling"
        }
      ],
      "awardID": "1",
      "dateSigned": "2025-07-29T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-08-04T12:08:49+01:00",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "045607-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/045607-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "period": {
        "endDate": "2028-07-31T23:59:59+01:00",
        "maxExtentDate": "2030-07-31T23:59:59+01:00",
        "startDate": "2025-08-01T00:00:00+01:00"
      },
      "renewal": {
        "description": "Two optional extension periods are included within the contract of up to 12 months each. These optional extensions may be implemented dependent on the monitoring of customer behaviour and service profitability in line with market trends and capability"
      },
      "status": "active",
      "value": {
        "amountGross": 942000,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-08-04T12:08:49+01:00",
  "id": "045607-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0555b3",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Birmingham",
        "postalCode": "B19 3SD",
        "region": "UKG31",
        "streetAddress": "16 Summer Lane"
      },
      "contactPoint": {
        "email": "procurement.team@wmca.org.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PGMD-1353-PZVX",
      "identifier": {
        "id": "PGMD-1353-PZVX",
        "scheme": "GB-PPON"
      },
      "name": "West Midlands Combined Authority",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PRNP-5883-YMLG",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "EC2V 7ER",
        "region": "UKI31",
        "streetAddress": "100 Wood Street"
      },
      "contactPoint": {
        "email": "Procurement@postoffice.co.uk"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "url": "https://corporate.postoffice.co.uk/",
        "vcse": false
      },
      "id": "GB-COH-02154540",
      "identifier": {
        "id": "02154540",
        "scheme": "GB-COH"
      },
      "name": "Post Office Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The retail transaction network service is an integral part of the Swift Smartcard Offering across the West Midlands region, allowing users to top up their Swift Travel Cards in local shops.\nThe below services will be provided within this agreement:\n\u2022 Terminals\n\u2022 Payment Services\n\u2022 ITSO Compliance\n\u2022 Issuing of travel products\n\u2022 Ticketing Paraphernalia\n\u2022 Information for Agreed Agents\n\u2022 Helpdesk and Complaints Handling\n\u2022 Marketing and Publicity\n\u2022 Settlement and Reporting",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "ocds-h6vhtk-0555b3",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "TfWMs core Swift payment systems. Switching to any alternative provider would incur significant technical redesign and result in significant cost and delays to an important customer service.\nSwitching to an alternative supplier would incur significant costs due to:\n\u2022 Technical development, integration and testing of the core Swift payment system eg to HOPS\n\u2022 ITSO certification application process\n\u2022 Retraining of support staff\n\u2022 Project management costs for implementation\n\u2022 Customer communication \u0026 marketing\nOffering customers the option to purchase Swift top-ups via retail stores is currently considered a valuable service to end-users however it does not offer the Authority value-for-money or good return on its investment. At this time, investment into the technical payment process redesign would further diminish the return generated from the retail sales and make the service unviable.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersTechnicalReasons"
      }
    ],
    "specialRegime": [
      "utilities"
    ],
    "status": "complete",
    "title": "Swift Retail Transaction Network Service"
  }
}