Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)

{
  "awards": [
    {
      "aboveThreshold": false,
      "contractPeriod": {
        "endDate": "2029-06-30T23:59:59+01:00",
        "startDate": "2025-08-29T00:00:00+01:00"
      },
      "documents": [
        {
          "datePublished": "2025-08-11T15:45:53+01:00",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "047731-2025",
          "noticeType": "UK5",
          "url": "https://www.find-tender.service.gov.uk/Notice/047731-2025"
        }
      ],
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Services furnished by business, professional and specialist organisations",
              "id": "98110000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2025-08-25T23:59:59+01:00",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "status": "pending",
      "suppliers": [
        {
          "id": "GB-COH-14029367",
          "name": "ENERGY OMBUDSMAN LIMITED"
        }
      ],
      "title": "Green Deal Ombudsman Investigation Service (OIS)",
      "value": {
        "amount": 100000,
        "amountGross": 120000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-PPON-PDHQ-2163-WYMH",
    "name": "Department for Energy Security \u0026 Net Zero"
  },
  "date": "2025-08-11T15:45:53+01:00",
  "id": "047731-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-058563",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1A 2HP",
        "region": "UKI32",
        "streetAddress": "55 Whitehall"
      },
      "contactPoint": {
        "email": "commercialexcellence@ics.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PDHQ-2163-WYMH",
      "identifier": {
        "id": "PDHQ-2163-WYMH",
        "scheme": "GB-PPON"
      },
      "name": "Department for Energy Security \u0026 Net Zero",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Warrington",
        "postalCode": "WA4 4HS",
        "region": "UKD71",
        "streetAddress": "3300 Daresbury Park"
      },
      "contactPoint": {
        "email": "nwalker@trustalliancegroup.org"
      },
      "details": {
        "scale": "sme",
        "url": "https://www.energyombudsman.org/",
        "vcse": false
      },
      "id": "GB-COH-14029367",
      "identifier": {
        "id": "14029367",
        "scheme": "GB-COH"
      },
      "name": "ENERGY OMBUDSMAN LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The procurement is for an ongoing requirement under the Green Deal Framework Regulations \n(Disclosure, Acknowledgement, Redress etc) Regulations 2012 (the \u2018Framework Regulations\u2019) place a \nduty on the Secretary of State to have a GD Ombudsman Scheme in operation. The GD Ombudsman \nService will investigate and consider cases relating to complaints relating to alleged breaches of the \nFramework Regulations. It is one of the first routes of complaint resolution for customers where their \ncomplaint has not been satisfactorily resolved by the initial parties involved and is an important step in \nDESNZ\u0027s ability to apply sanctions",
    "id": "prj_5490",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete",
        "suitability": {
          "sme": true
        }
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "Energy Ombudsman were the only company to be listed as an energy ombudsman within the Ombudsman Association (an international ombudsman membership body) and certified by OFGEM.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersTechnicalReasons"
      }
    ],
    "status": "complete",
    "title": "Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)"
  }
}