LU00973 - Payment Portal

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "International payment transfer services",
              "id": "66115000",
              "scheme": "CPV"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-PPON-PRCB-4568-DYLW",
          "name": "Flywire Payments Limited"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PRGT-9932-PLJN",
    "name": "Loughborough University"
  },
  "contracts": [
    {
      "aboveThreshold": true,
      "awardID": "1",
      "dateSigned": "2025-07-23T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-08-15T12:05:18+01:00",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "049093-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/049093-2025"
        }
      ],
      "id": "1",
      "period": {
        "endDate": "2030-07-31T23:59:59+01:00",
        "startDate": "2025-08-01T00:00:00+01:00"
      },
      "status": "active",
      "value": {
        "amountGross": 297000.0,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-08-15T12:05:18+01:00",
  "id": "049093-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0505d8",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Loughborough",
        "postalCode": "LE11 3TU",
        "region": "UKF22",
        "streetAddress": "Epinal Way"
      },
      "contactPoint": {
        "email": "a.ellis@lboro.ac.uk",
        "telephone": "01509 228186"
      },
      "details": {
        "classifications": [
          {
            "description": "Public undertaking",
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PRGT-9932-PLJN",
      "identifier": {
        "id": "PRGT-9932-PLJN",
        "scheme": "GB-PPON"
      },
      "name": "Loughborough University",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "E1 6BX",
        "region": "UKI42",
        "streetAddress": "45 Folgate Street"
      },
      "contactPoint": {
        "email": "andy.doyle@flywire.com",
        "name": "Andy Doyle"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "vcse": false
      },
      "id": "GB-PPON-PRCB-4568-DYLW",
      "identifier": {
        "id": "PRCB-4568-DYLW",
        "scheme": "GB-PPON"
      },
      "name": "Flywire Payments Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "A payment portal that consists of three main parts which are all heavily integrated with our corporate systems:\n\u2022a student payment portal \n\u2022an online store for selling miscellaneous goods and services\n\u2022a platform for integration with other online merchants\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=973791861",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "LU00973",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "There are a number of complexities and key features of the services that mean they are both a) specialised (meaning they are only available from one supplier when considering the key characteristics we require), and b) highly integrated into our existing systems (resulting in disproportionate technical difficulties in implementation of services from another supplier (if they exist) due to incompatibility with our systems).  \nThe services consist of three main parts which are all heavily integrated with our corporate systems:\n\u2022a student payment portal \n\u2022an online store for selling miscellaneous goods and services\n\u2022a platform for integration with other online merchants\nThe main service is the student payment portal, for which we have a large number of requirements reflecting the complexity of the University\u2019s activities. These increase the specialism significantly in comparison to a simple payment acceptance portal (which would be available from a number of sources). The specific requirements that create such specialisation are:\n\u2022A seamless experience for payers via a single \u201cmake a payment\u201d button on our website that all students can use regardless of payment method or where in the world the payment is coming from.\n\u2022Payers to receive payment options applicable to the location they are paying from, with those paying from locations outside the UK being able to access locally important payment methods, and the ability to pay in their own local currency in as many countries as practically, and legally, possible. \n\u2022Payments to be routed via different payment acquirer channels (i.e. University or supplier acquired) depending on the type of payment. \n\u2022Support for payers in their local language, covering time zone appropriate hours, and understanding local requirements.\n\u2022Students making deposit payments to be able to do so from within our student admissions system  \n\u2022Integration with our admissions, student record and accounting systems \n\u2022Transactional information and breakdowns to support automated reconciliation and allocation of payments.\n\u2022Payer information to support the University\u2019s AML checks and processes \n\u2022A single interface that can be used to link with third party payment providers in a way that allows the University to link to these, whilst protecting the University\u2019s PCI DSS compliance by preventing its own infrastructure from coming into scope of PCI DSS.\nThe above requirements have been created to resolve the significant confusion around how to pay the University when more fragmented solutions were in place. These resulted in poor payer experience and transparency as well as high fees for those paying the University. The importance of using an integrated service can be readily demonstrated by improvements in compliance with paying via the University\u2019s approved methods of payment.\nWe are not aware of any other supplier who can meet all of the above requirements and in the event that such a supplier did exist, the work to transfer between providers would be disproportionate technical difficulties.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersTechnicalReasons"
      },
      {
        "id": "additionalRepeatExtensionPartialReplacement"
      }
    ],
    "status": "complete",
    "title": "LU00973 - Payment Portal"
  }
}