Buyer Name: Department for Education
Buyer Address: Sanctuary Buildings, 20 Great Smith Street, London, UKI32, SW1P3BT, United Kingdom
Contact Email: PolicyAssurance.COMMERCIALQUERIES@education.gov.uk
Buyer Name: Department for Education
Buyer Address: Sanctuary Buildings, 20 Great Smith Street, London, UKI32, SW1P3BT, United Kingdom
Contact Email: PolicyAssurance.COMMERCIALQUERIES@education.gov.uk
The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE. The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage. The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.
No linked documents found for this notice.
External Link: https://www.find-tender.service.gov.uk/Notice/049873-2025
Link Description: Tender notice on Find a Tender
Lot 1 Status: active
Lot 1 Value: GBP 125,000
Lot 1 Value (Gross): GBP 150,000
Lot 1 Contract Start: 2025-11-01T00:00:00+00:00
Lot 1 Contract End: 2028-10-31T23:59:59+00:00
Lot 1 Award Criterion (quality): Technical (80%)
Lot 1 Award Criterion (price): Commercial (20%)
Document Description: Not published
Document Description: Tender notice on Find a Tender
{
"buyer": {
"id": "GB-PPON-PDZG-3487-DPVD",
"name": "Department for Education"
},
"date": "2025-08-19T14:50:13+01:00",
"id": "049873-2025",
"initiationType": "tender",
"language": "en",
"ocid": "ocds-h6vhtk-058a9f",
"parties": [
{
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "London",
"postalCode": "SW1P3BT",
"region": "UKI32",
"streetAddress": "Sanctuary Buildings, 20 Great Smith Street"
},
"contactPoint": {
"email": "PolicyAssurance.COMMERCIALQUERIES@education.gov.uk"
},
"details": {
"classifications": [
{
"description": "Public authority - central government",
"id": "publicAuthorityCentralGovernment",
"scheme": "UK_CA_TYPE"
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},
"id": "GB-PPON-PDZG-3487-DPVD",
"identifier": {
"id": "PDZG-3487-DPVD",
"scheme": "GB-PPON"
},
"name": "Department for Education",
"roles": [
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]
}
],
"planning": {
"noEngagementNoticeRationale": "Shortened timescales"
},
"tag": [
"tender"
],
"tender": {
"aboveThreshold": true,
"awardPeriod": {
"endDate": "2025-09-25T23:59:59+01:00"
},
"description": "The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted\u0027s handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE.\nThe supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted\u0027s webpage.\nThe DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.",
"documents": [
{
"description": "Not published",
"documentType": "conflictOfInterest",
"id": "conflictOfInterest"
},
{
"datePublished": "2025-08-19T14:50:13+01:00",
"description": "Tender notice on Find a Tender",
"documentType": "tenderNotice",
"format": "text/html",
"id": "049873-2025",
"noticeType": "UK4",
"url": "https://www.find-tender.service.gov.uk/Notice/049873-2025"
}
],
"enquiryPeriod": {
"endDate": "2025-09-10T12:00:00+01:00"
},
"id": "Project_9994",
"items": [
{
"additionalClassifications": [
{
"description": "Arbitration and conciliation services",
"id": "79422000",
"scheme": "CPV"
}
],
"id": "1",
"relatedLot": "1"
}
],
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"lots": [
{
"awardCriteria": {
"criteria": [
{
"name": "Technical",
"numbers": [
{
"number": 80,
"weight": "percentageExact"
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"type": "quality"
},
{
"name": "Commercial",
"numbers": [
{
"number": 20,
"weight": "percentageExact"
}
],
"type": "price"
}
]
},
"contractPeriod": {
"endDate": "2028-10-31T23:59:59+00:00",
"maxExtentDate": "2029-10-31T23:59:59+00:00",
"startDate": "2025-11-01T00:00:00+00:00"
},
"hasRenewal": true,
"id": "1",
"renewal": {
"description": "The contract shall run from the effective date for an initial period of 3 years (the contract period) with an option to extend for up to 12 months reviewed at the end of the 3 year period if required."
},
"status": "active",
"value": {
"amount": 125000,
"amountGross": 150000,
"currency": "GBP"
}
}
],
"mainProcurementCategory": "services",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"status": "active",
"submissionMethodDetails": "https://education.app.jaggaer.com/web/login.html \nTenderers will need to register via the address above",
"submissionTerms": {
"electronicSubmissionPolicy": "allowed",
"languages": [
"en"
]
},
"tenderPeriod": {
"endDate": "2025-09-17T12:00:00+01:00"
},
"title": "Independent Complaints Adjudication Service for OFSTED (ICASO)",
"value": {
"amount": 125000,
"amountGross": 150000,
"currency": "GBP"
}
}
}