← Back to opportunities

Independent Complaints Adjudication Service for OFSTED (ICASO)

Department for Education

Buyer Contact Info

Buyer Name: Department for Education

Buyer Address: Sanctuary Buildings, 20 Great Smith Street, London, UKI32, SW1P3BT, United Kingdom

Contact Email: PolicyAssurance.COMMERCIALQUERIES@education.gov.uk

Status
active
Procedure
open
Value
125000.0 GBP
Gross: 150000 GBP
Published
19 Aug 2025, 13:50
Deadline
17 Sep 2025, 11:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
79422000 - Arbitration and conciliation services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE. The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage. The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.find-tender.service.gov.uk/Notice/049873-2025

Link Description: Tender notice on Find a Tender

Lots

Lot 1 Status: active

Lot 1 Value: GBP 125,000

Lot 1 Value (Gross): GBP 150,000

Lot 1 Contract Start: 2025-11-01T00:00:00+00:00

Lot 1 Contract End: 2028-10-31T23:59:59+00:00

Lot 1 Award Criterion (quality): Technical (80%)

Lot 1 Award Criterion (price): Commercial (20%)

Documents

Document Description: Not published

Document Description: Tender notice on Find a Tender

Raw Notice JSON

Expand raw payload
{
  "buyer": {
    "id": "GB-PPON-PDZG-3487-DPVD",
    "name": "Department for Education"
  },
  "date": "2025-08-19T14:50:13+01:00",
  "id": "049873-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-058a9f",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1P3BT",
        "region": "UKI32",
        "streetAddress": "Sanctuary Buildings, 20 Great Smith Street"
      },
      "contactPoint": {
        "email": "PolicyAssurance.COMMERCIALQUERIES@education.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PDZG-3487-DPVD",
      "identifier": {
        "id": "PDZG-3487-DPVD",
        "scheme": "GB-PPON"
      },
      "name": "Department for Education",
      "roles": [
        "buyer"
      ]
    }
  ],
  "planning": {
    "noEngagementNoticeRationale": "Shortened timescales"
  },
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-09-25T23:59:59+01:00"
    },
    "description": "The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted\u0027s handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE.\nThe supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted\u0027s webpage.\nThe DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs).  Consideration will also be given to consortia and collaborative bids from all forms of organisations.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-08-19T14:50:13+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "049873-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/049873-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-09-10T12:00:00+01:00"
    },
    "id": "Project_9994",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Arbitration and conciliation services",
            "id": "79422000",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "numbers": [
                {
                  "number": 80,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Commercial",
              "numbers": [
                {
                  "number": 20,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-10-31T23:59:59+00:00",
          "maxExtentDate": "2029-10-31T23:59:59+00:00",
          "startDate": "2025-11-01T00:00:00+00:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "The contract shall run from the effective date for an initial period of 3 years (the contract period) with an option to extend for up to 12 months reviewed at the end of the 3 year period if required."
        },
        "status": "active",
        "value": {
          "amount": 125000,
          "amountGross": 150000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "active",
    "submissionMethodDetails": "https://education.app.jaggaer.com/web/login.html \nTenderers will need to register via the address above",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-09-17T12:00:00+01:00"
    },
    "title": "Independent Complaints Adjudication Service for OFSTED (ICASO)",
    "value": {
      "amount": 125000,
      "amountGross": 150000,
      "currency": "GBP"
    }
  }
}