NHS SY ICB - Non-Emergency Patient Transport - Core

{
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      "id": "051166-2025-1",
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      "suppliers": [
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          "id": "GB-FTS-158824",
          "name": "Yorkshire Ambulance Service NHS Trust"
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    "id": "GB-FTS-113634",
    "name": "NHS South Yorkshire Integrated Care Board"
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  "contracts": [
    {
      "awardID": "051166-2025-1",
      "dateSigned": "2025-08-22T00:00:00+01:00",
      "id": "051166-2025-1",
      "status": "active",
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        "currency": "GBP"
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  "date": "2025-08-26T10:47:02+01:00",
  "description": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by midnight on the 4th September 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.\u003cbr/\u003e\u003cbr/\u003eRepresentations should be sent via email to - syicb-sheffield.syicb.procurement@nhs.net\u003cbr/\u003e\u003cbr/\u003eThe award decision makers were - The Informal Executive Board.\u003cbr/\u003e\u003cbr/\u003eNo conflicts of interest were identified.\u003cbr/\u003e\u003cbr/\u003eKey criteria continued from section II.2.14.1 above - \u003cbr/\u003e\u003cbr/\u003eService Sustainability\u003cbr/\u003e\u003cbr/\u003eYAS NEPTS has dedicated Business Intelligence, demand analysis and capacity forecasting expertise to monitor internal service delivery and efficiency and to adapt the service model to take account of system changes and pressures (e.g. rising demand, acuity of case mix, new clinics or sites). This supports optimum use of existing resources and allows the service to highlight potential pressures to the system at an early stage.\u003cbr/\u003e\u003cbr/\u003eImproving access, reducing health inequalities, and facilitating choice \u2013 Weighting 20% \u003cbr/\u003e\u003cbr/\u003eThe YAS community engagement team work actively with communities experiencing health inequalities. Our Community Engagement Strategy 2024 \u2013 2026 has the following 5 Community Engagement Principles: \u003cbr/\u003e\u003cbr/\u003eFocus on health inequalities \u2013 target community engagement activity for communities most likely to need our services now or in the future and those experiencing barriers to accessing services. \u003cbr/\u003e\u003cbr/\u003ePartnerships \u2013 develop and deliver community engagement with partners, working with those that understand and are trusted by our communities. \u003cbr/\u003e\u003cbr/\u003eAnchor organisation \u2013 Act as an anchor organisation, seeking to improve life chances through education, training, employment support and building capacity in communities \u003cbr/\u003e\u003cbr/\u003eInsight led \u2013 Be insight led in our engagement, using evidence to guide who we engage and how we engage them \u003cbr/\u003e\u003cbr/\u003eDoing with \u2013 Work collaboratively with communities, developing projects together and involving people with lived experience. \u003cbr/\u003e\u003cbr/\u003eSocial Value \u2013 Weighting 10% \u003cbr/\u003e\u003cbr/\u003eThe service supports recruitment and skills development in local communities across Yorkshire, with a number of apprenticeship pathways available.  These provide employment, skills development and career progression opportunities for the communities served by YAS.   \u003cbr/\u003e\u003cbr/\u003e As an NHS employer, YAS offer a fair pay structure (agenda for change) and automatically enrols all staff into the NHS Pension Scheme. We also offer financial wellbeing support to staff and have a monthly Financial Wellbeing working group which meets monthly to share ideas and the most up-to-date information to support out workforce. \u003cbr/\u003e\u003cbr/\u003eYAS are bold in their ambitions to play our role in reducing the impact that the NHS has on the UK and the world\u2019s carbon emissions and are working to eliminate our carbon emissions and create a more sustainable ambulance service for the future. \u003cbr/\u003e\u003cbr/\u003eThe greener NHS requirements were launched in October 2020, preparing the NHS for a Net Zero future. Current targets aim to eliminate carbon emissions by 2045 from all NHS activities (including the supply chain) and YAS have aligned our Green Plan with these timescales, having a strategic plan to decarbonise before this date.",
  "id": "051166-2025",
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  "parties": [
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        "countryName": "United Kingdom",
        "locality": "Sheffield",
        "postalCode": "S1 3FG",
        "region": "UKE32",
        "streetAddress": "197 Eyre Street"
      },
      "contactPoint": {
        "email": "syicb.procurement@nhs.net",
        "name": "Procurement department"
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      "details": {
        "buyerProfile": "https://www.southyorkshire.icb.nhs.uk/",
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            "id": "07",
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        "url": "https://www.southyorkshire.icb.nhs.uk/"
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      "id": "GB-FTS-113634",
      "identifier": {
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      "name": "NHS South Yorkshire Integrated Care Board",
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    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Wakefield",
        "postalCode": "WF2 0XQ",
        "region": "UKE32",
        "streetAddress": "Brindley Way Wakefield 41 Business Park Wakefield"
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      "details": {
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        "url": "https://www.yas.nhs.uk"
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      "id": "GB-FTS-158824",
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        "legalName": "Yorkshire Ambulance Service NHS Trust"
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      "name": "Yorkshire Ambulance Service NHS Trust",
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        "locality": "London",
        "postalCode": "SE1 8UG",
        "streetAddress": "Wellington House"
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      "identifier": {
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  "tender": {
    "classification": {
      "description": "Ambulance services",
      "id": "85143000",
      "scheme": "CPV"
    },
    "description": "Non-emergency Patient Transport (NEPTS) provides pre-planned and on-day (unplanned) transport to support eligible patients to access NHS funded care.  NEPTS caters for those patients who are either too ill to get to hospital without assistance or for whom travelling may cause their condition to deteriorate.  The service provides for a wide range of patient mobilities, requiring a variety of vehicle types and levels of care consistent with the patient\u2019s medical needs - including specialist moving and handling or support during transport such as provision of oxygen.  \u003cbr/\u003e\u003cbr/\u003e \u003cbr/\u003e\u003cbr/\u003eAcross South Yorkshire, YAS has a fleet of around 90 vehicles operating from 9 stations. As the long-standing provider of key urgent and emergency care services (Emergency Ambulance, NHS111, NEPTS) YAS is an established partner within the South Yorkshire ICS and a stakeholder in the delivery of SYICB operational priorities and achievement of a balanced system financial position.   \u003cbr/\u003e\u003cbr/\u003eWithin South Yorkshire, YAS NEPTS provides transport to patients who meet the National Eligibility Criteria and are registered with a GP practice within the SY ICB boundary. The service supports admissions and discharges from NHS care facilities, transfers between care facilities, and day-case and outpatient journeys for NHS funded care.  \u003cbr/\u003e\u003cbr/\u003eYAS provides core transport for pre-planned appointments between 07:30am and last book ready time of 19:00pm (Monday to Friday, excluding bank holidays), and 08:00am to 18:00pm on weekends. \u003cbr/\u003e\u003cbr/\u003eOn-day transport operating hours varies by location, starting at 08:00am and finishing at either 19:00pm or 22:00pm.  \u003cbr/\u003e\u003cbr/\u003eWithin this contract, YAS also operate dedicated discharge services in Sheffield, and GP urgent transport for Sheffield.",
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    "items": [
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            "region": "UKE3"
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          "description": "South Yorkshire"
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    "legalBasis": {
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      "scheme": "CELEX"
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    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "100",
              "name": "The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard",
              "type": "quality"
            },
            {
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              "type": "price"
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        },
        "description": "Non-emergency Patient Transport (NEPTS) provides pre-planned and on-day (unplanned) transport to support eligible patients to access NHS funded care.  NEPTS caters for those patients who are either too ill to get to hospital without assistance or for whom travelling may cause their condition to deteriorate.  The service provides for a wide range of patient mobilities, requiring a variety of vehicle types and levels of care consistent with the patient\u2019s medical needs - including specialist moving and handling or support during transport such as provision of oxygen.  \u003cbr/\u003e\u003cbr/\u003eAcross South Yorkshire, YAS has a fleet of around 90 vehicles operating from 9 stations. As the long-standing provider of key urgent and emergency care services (Emergency Ambulance, NHS111, NEPTS) YAS is an established partner within the South Yorkshire ICS and a stakeholder in the delivery of SYICB operational priorities and achievement of a balanced system financial position.   \u003cbr/\u003e\u003cbr/\u003eWithin South Yorkshire, YAS NEPTS provides transport to patients who meet the National Eligibility Criteria and are registered with a GP practice within the SY ICB boundary. The service supports admissions and discharges from NHS care facilities, transfers between care facilities, and day-case and outpatient journeys for NHS funded care.  \u003cbr/\u003e\u003cbr/\u003eYAS provides core transport for pre-planned appointments between 07:30am and last book ready time of 19:00pm (Monday to Friday, excluding bank holidays), and 08:00am to 18:00pm on weekends. \u003cbr/\u003e\u003cbr/\u003eOn-day transport operating hours varies by location, starting at 08:00am and finishing at either 19:00pm or 22:00pm.  \u003cbr/\u003e\u003cbr/\u003eWithin this contract, YAS also operate dedicated discharge services in Sheffield, and GP urgent transport for Sheffield. \u003cbr/\u003e\u003cbr/\u003eThe contract is intended to be awarded following the Direct Award Process C of the Provider Selection regime.\u003cbr/\u003e\u003cbr/\u003eThe approximate lifetime value of the contract is - \u00a352,909,170. Based on an annual value of \u00a310,581,834 and a 3 year contract with the option to extend for a further 2 years.\u003cbr/\u003e\u003cbr/\u003eThe contract will run from 01/10/2025 to 31/09/2028 plus the option to extend for a further 2 year period.\u003cbr/\u003e\u003cbr/\u003eThe name and address of the provider is:\u003cbr/\u003e\u003cbr/\u003eYorkshire Ambulance Service NHS Trust\u003cbr/\u003eBrindley Way\u003cbr/\u003eWakefield 41 Business Park\u003cbr/\u003eWakefield\u003cbr/\u003eWF2 0XQ. Additional information: Quality and Innovation - Weighting 25% \u003cbr/\u003e\u003cbr/\u003eYAS provide regular quality reporting to the ICB. This includes sharing a comprehensive monthly Quality report with SYICB and regular meetings between quality leads. The YAS service in South Yorkshire ICB is consistently \u2018Green\u2019 rated across all quality metrics, as reported monthly via the Place level PTS Quality Reports.  \u003cbr/\u003e\u003cbr/\u003eExperience of care information collated during the lifetime of the contract \u003cbr/\u003e\u003cbr/\u003eYAS operates a patient survey programme spanning the NEPTS service. This informs service operational delivery and developments. Annual data for South Yorkshire shows that in 24/25, 96.9% of patients reported a good or very good experience. Past data shows consistently positive results. \u003cbr/\u003e\u003cbr/\u003eWe continue to collect and report 4C\u2019s data, using this to inform service delivery and future developments. We also have two dedicated Patient Safety Partners; both actively attend governance meetings within PTS and across the Trust. \u003cbr/\u003e\u003cbr/\u003eThe KPI\u2019s for this service are based on the pre-COVID era and a review of these would be required for the new contract. To clarify, SY ICB have not asked for an action plan, from YAS, to improve the KPI performance, despite the contract being managed by SY ICB on a regular basis. \u003cbr/\u003e\u003cbr/\u003eThe shift in demand from Taxis/ Volunteer Car onto Ambulances has put more pressure on the Ambulance \u2018fleet\u2019. \u003cbr/\u003e\u003cbr/\u003eThe current breakdown of the service provision, 2025/26 year to date, is: \u003cbr/\u003e\u003cbr/\u003ePrivate \u2013 22.8% \u003cbr/\u003e\u003cbr/\u003eAmbulance \u2013 62.5% \u003cbr/\u003e\u003cbr/\u003eTaxi \u2013 10.2% \u003cbr/\u003e\u003cbr/\u003eVCS \u2013 4.4% \u003cbr/\u003e\u003cbr/\u003e Value \u2013 20% \u003cbr/\u003e\u003cbr/\u003eNEPTS is a fundamental element of the health system, enabling patient access to secondary care and community services, and supporting patient flow through inpatient services. NEPTS enables access to services for those patients whose medical needs would otherwise be a barrier. The service offers widespread benefits to both the system and patients. These include: \u003cbr/\u003e\u003cbr/\u003eAccess:  The service has brought in additional capacity to continue to support growing in-year demand, ensuring patient journeys are not disrupted.  Multiple routes of access into the service including direct telephone bookings for patients and healthcare professionals, and a 24/7 online booking platform accessible to all healthcare stakeholders.  \u003cbr/\u003e\u003cbr/\u003eTimeliness:  The service standards for timeliness have improved and are now more aligned with the KPI, despite the background of rising acuity. Regional and national benchmarking of PTS performance is challenging due to the variety of service models/specifications and KPIs currently in use across the country. Informal Benchmarking across the Northern Ambulance Alliance (which includes NEPTS providers in Y\u0026H, East Midlands, Northwest and Northeast regions) shows that YAS performance is not an outlier.  All systems included in NAA community of practice sessions are currently seeing challenges in managing the increasing volume of unplanned/on-day activity required to support patient flow.  \u003cbr/\u003e\u003cbr/\u003eSupporting patient flow: The service is responsive to on-day demand, working in partnership with acute trusts to balance flow vs. clinical need. Around 80% of SY on-day discharges are collected within 2 hours of notification and 90% collected within 3 hours \u003cbr/\u003e\u003cbr/\u003eQuality \u0026 Safety: the YAS service in South Yorkshire ICB is consistently \u2018Green\u2019 rated across all quality metrics, as reported monthly via the Place level PTS Quality Reports \u003cbr/\u003e\u003cbr/\u003eEfficiency:  YAS have achieved reductions in aborted journeys of the course of the current contracts. This has been delivered through close working with acute trust partners and technology developments (e.g. 24/7 booking portal, automated patient reminders)  \u003cbr/\u003e\u003cbr/\u003eIntegration, collaboration and service sustainability - Weighting 25% \u003cbr/\u003e\u003cbr/\u003eService Integration \u003cbr/\u003e\u003cbr/\u003eNEPTS supports the delivery of key national and ICB priorities by enabling patient access, improving system flow and improving patient experience. The service works closely with acute trust partners and healthcare professionals so that NEPTS is integrated with patient pathways and wider system priorities, this has a particular impact on elective recovery, patient flow through timely attendance and hospital discharge and reducing inequalities in access. \u003cbr/\u003e\u003cbr/\u003eCollaboration \u003cbr/\u003e\u003cbr/\u003eYAS are a well-established and key system partner, with a long-standing history of working collaboratively with other healthcare providers and the wider system to improve outcomes for patients, Acute Trusts and communities across South Yorkshire. YAS has an area-based management and engagement structure to facilitate ongoing engagement with all levels of the ICS. \u003cbr/\u003e\u003cbr/\u003eAs a large NHS trust, our collaborations extend beyond the scope of our relationship with SYICS. Examples of wider collaborations include: \u003cbr/\u003e\u003cbr/\u003eYAS and other Yorkshire based NHS organisations have been working with NHS England on the development of the NHS Climate Adaption Framework for the last two years. This framework features heavily in the Committee for Climate Change\u2019s recommendations to government. \u003cbr/\u003e\u003cbr/\u003eWorking with South Yorkshire Police and South Yorkshire Fire Brigade to jointly understand, map out and develop a resilient Emergency Services EV charging infrastructure. \u003cbr/\u003e\u003cbr/\u003e\u2018Community Partners\u2019 \u2013 a program supporting organisations to deliver their own life-saving skills training. YAS deliver a \u2018train the trainer\u2019 course to allow staff, volunteers or students in other organisations to deliver courses within their own organisations or communities. \u003cbr/\u003e\u003cbr/\u003eContinued in section VI.3.0.1 below.",
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    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by midnight on the 5th September 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR",
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        "id": "D_OUTSIDE_SCOPE",
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    ],
    "status": "complete",
    "title": "NHS SY ICB - Non-Emergency Patient Transport - Core"
  }
}