← Back to opportunities

CRM for NHSE participant/candidate data

NHS England

Buyer Contact Info

Buyer Name: NHS England

Buyer Address: Wellington House, 133-135 Waterloo Rd, London, UKI45, SE1 8UG, United Kingdom

Contact Email: england.commercialqueries@nhs.net

Status
complete
Procedure
direct
Value
30000.0 GBP
Published
27 Aug 2025, 10:39
Deadline
n/a
Contract Start
30 Jul 2025, 23:00
Contract End
30 Jul 2026, 22:59
Category
n/a
CPV
48445000 - Customer Relation Management software package
Region
n/a
Awarded To
SugarCRM UK Ltd
Official Source
Open Find a Tender

Description

There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated June 2025 but has been delayed. As there continues to be a need to store and manage contact details and other key information in relation to the applicants, participants and alumni of leadership development programmes. This business case sees to provide cover in the interim pending corporate solution transfer.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Contracts

Contract Title: CRM for NHSE participant/candidate data

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Customer Relation Management software package",
              "id": "48445000",
              "scheme": "CPV"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "goods",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-158939",
          "name": "SugarCRM UK Ltd"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PDPT-3135-BWWY",
    "name": "NHS England"
  },
  "contracts": [
    {
      "aboveThreshold": false,
      "awardID": "1",
      "dateSigned": "2025-07-28T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-08-27T11:39:49+01:00",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "051539-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/051539-2025"
        }
      ],
      "id": "1",
      "period": {
        "endDate": "2026-07-30T23:59:59+01:00",
        "startDate": "2025-07-31T00:00:00+01:00"
      },
      "status": "active",
      "title": "CRM for NHSE participant/candidate data",
      "value": {
        "amount": 30000.0,
        "amountGross": 30000.0,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-08-27T11:39:49+01:00",
  "id": "051539-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-058e6f",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SE1 8UG",
        "region": "UKI45",
        "streetAddress": "Wellington House, 133-135 Waterloo Rd"
      },
      "contactPoint": {
        "email": "england.commercialqueries@nhs.net"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.england.nhs.uk/"
      },
      "id": "GB-PPON-PDPT-3135-BWWY",
      "identifier": {
        "id": "PDPT-3135-BWWY",
        "scheme": "GB-PPON"
      },
      "name": "NHS England",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Cheltenham",
        "postalCode": "GL50 3PR",
        "region": "UKK13",
        "streetAddress": "Fourth Flr St James House, St James\u0027 Square,"
      },
      "contactPoint": {
        "email": "lizzie.heywood@sugarcrm.com"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-FTS-158939",
      "name": "SugarCRM UK Ltd",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated June 2025 but has been delayed. As there continues to be a need to store and manage contact details and other key information in relation to the applicants, participants and alumni of leadership development programmes. This business case sees to provide cover in the interim pending corporate solution transfer.",
    "id": "C381362",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition",
    "status": "complete",
    "title": "CRM for NHSE participant/candidate data"
  }
}