Provision of a Fitness to Practise Emotional Support Line

{
  "buyer": {
    "id": "GB-PPON-PZYZ-1666-HXBQ",
    "name": "Social Work England"
  },
  "date": "2025-08-29T12:30:14+01:00",
  "id": "052423-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0582ad",
  "parties": [
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        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Sheffield",
        "postalCode": "S3 8JY",
        "region": "UKE32",
        "streetAddress": "1 North Bank, Blonk Street"
      },
      "contactPoint": {
        "email": "tenders@socialworkengland.org.uk",
        "name": "Wayne Kehoe",
        "telephone": "+441142127775"
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    "awardPeriod": {
      "endDate": "2026-02-09T23:59:59Z"
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    "coveredBy": [
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    "description": "Social Work England is looking to Contract with an external Service Bidder who can support us to deliver against our objectives and achieve our ambitions by delivering an emotional support telephone line to those affected by Fitness to Practise proceedings.\nWe require an emotional support telephone line for social workers, witnesses and complainants (those that raise Fitness to Practise concerns) and those affected by the Fitness to Practise process, that they can access by phone, and other methods, such as email or live chat/web chat  24 hours a day, 365 days a year.\nWhile the service will be open to all involved in Fitness to Practise and their family members, and some may need to use the service once or regularly, the provider will ensure that usage is appropriate and managed in a way that ensures callers don\u0027t develop a dependency upon the service and contact ends at an appropriate stage (for example 3 months after the Fitness to Practise matter has concluded).",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
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      {
        "accessDetails": "Documents may be found via Social Work England\u0027s In-Tend e-portal.  https://in-tendhost.co.uk/socialworkengland",
        "documentType": "biddingDocuments",
        "id": "future"
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      {
        "datePublished": "2025-08-29T12:30:14+01:00",
        "description": "Tender notice on Find a Tender",
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        "format": "text/html",
        "id": "052423-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/052423-2025"
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    "enquiryPeriod": {
      "endDate": "2025-10-03T12:30:00+01:00"
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    "expressionOfInterestDeadline": "2025-10-15T12:30:00+01:00",
    "id": "SWE10530",
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            "id": "85312310",
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            "region": "UKE3"
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    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
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        "contractPeriod": {
          "endDate": "2029-04-12T23:59:59+01:00",
          "maxExtentDate": "2031-04-12T23:59:59+01:00",
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          "currency": "GBP"
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    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "Stage 1: Conditions of Participation\n\u2022\tStage 1 involves assessing suppliers against minimum eligibility and compliance requirements. This includes checks on:\no\tLegal status\no\tFinancial standing\no\tTechnical capability \no\tExclusion grounds\n\u2022\tSuppliers who meet the conditions of participation will be shortlisted and invited to Stage 2.\nStage 2: Invitation to Tender\n\u2022\tShortlisted suppliers from Stage 1 will be invited to submit a detailed written tender and pricing proposal. \n\u2022\tSubmissions will be evaluated based on the criteria and weightings outlined below in Section 14.3.\n\u2022\tEach submission will be scored on both quality and price, with a maximum of 95% of the total available marks allocated at this stage \no\tUp to 55% for quality.\no\tUp to 40% for price.\nFollowing the evaluation of Stage 2:\n\u2022\tThe top three scoring suppliers (based on the combined quality and price scores) will be provisionally shortlisted.\n\u2022\tIf either the second or third highest-scoring suppliers are within five percentage points of the highest-scoring supplier, an interview stage (Stage 3) will be conducted for those suppliers.\n\u2022\tIf no supplier falls within five percentage points of the highest-scoring bidder, Stage 3 will not be conducted, and final scores from Stage 2 (out of 95%) will determine the successful bidder.\nStage 3: Interview Stage\n\u2022\tThe interview stage consists of a MS Teams interview with Social Work England.  \no\tFurther details may be found in Section 14.4.\n\u2022\tSubmissions will be evaluated in line with Section 14.3.\n\u2022\tThe interview will be evaluated separately and will account for 5% of the total available marks. \no\tScores from Stage 2 (both quality and price) will be carried forward, and the interview score will be added to produce a final total score out of 100%."
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    "title": "Provision of a Fitness to Practise Emotional Support Line",
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      "amount": 333333.33,
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