Public Engagement and Satisfaction Surveys for West Yorkshire Police

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        "locality": "Wakefield",
        "postalCode": "WF1 3QP",
        "region": "UKE45",
        "streetAddress": "PO Box 9, Laburnum Road"
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        "email": "yb.procurement@westyorkshire.police.uk"
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    "description": "West Yorkshire Police (WYP) require a Force victims\u0027 satisfaction programme, as well as ad-hoc public engagement.  \nApproximately 10,700 satisfaction surveys are currently undertaken by telephone per year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon.  These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made.  \nOn an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys.  A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.\nAll Tender documentation for this opportunity can be accessed via the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home",
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    "title": "Public Engagement and Satisfaction Surveys for West Yorkshire Police",
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