Payment Exception Service

{
  "buyer": {
    "id": "GB-PPON-PJCP-7274-TLRQ",
    "name": "Department for Work \u0026 Pensions"
  },
  "date": "2025-09-09T15:58:54+01:00",
  "id": "055124-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-056964",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Blackpool",
        "postalCode": "FY4 5ES",
        "region": "UKD42",
        "streetAddress": "Peel Park Brunel Way"
      },
      "contactPoint": {
        "email": "louise.rice@dwp.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PJCP-7274-TLRQ",
      "identifier": {
        "id": "PJCP-7274-TLRQ",
        "scheme": "GB-PPON"
      },
      "name": "Department for Work \u0026 Pensions",
      "roles": [
        "buyer"
      ]
    }
  ],
  "planning": {
    "noEngagementNoticeRationale": "The service was altered from a 2 lot to a single service.  The previous 2 lot procurement had a UK2 procurement notice published: https://www.find-tender.service.gov.uk/Notice/011609-2025"
  },
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-02-05T23:59:59Z"
    },
    "description": "DWP is procuring a Supplier to create and operate a system (the \"Payment Exception Service\") which will allow benefit and pensions recipients (which DWP refers to as \"Customers\") without bank accounts to receive payment of entitlement through an alternate method of payment.\nThe service is required to fulfil the Secretary of State obligation to pay benefit and pensions payments on time, on the due date, to the correct customer.\nCustomers will need to be able to access their payments in cash at a wide range of geographical locations. Suppliers will need to ensure comprehensive coverage, which DWP further defines in the specification document.\nThe geographical scope of the Payment Exception Service will be for Great Britain and Northern Ireland.\nBenefit payments are usually paid weekly, monthly or 4 weekly.\nThis will be a \"Payment Service\" as defined by the Payment Services Regulations 2017.\nDWP considers that a simple and robust delivery model is the best way to ensure that particularly vulnerable customers can access their payments.\nTo meet the Governments mission-led focus, DWP\u0027s ambition is to ensure that only customers who need the service are relying on PES over the coming years. Customers who are able to, should be paid by alternative means, to help support them to become financially included.\nConditions of Participation are set out below and will be described in detail in Procurement Specific Questionnaire (PSQ). \nAll bids will be assessed based on legal, financial capacity and technical ability. \nCore Conditions of Participations:\n\u2022\tregistration on the Central Digital Platform\n\u2022\tmeeting all legislative requirements to operate the required service in the UK \n\u2022\tbeing fully registered member of the Financial Conduct Authority \n\u2022\tbeing registered Payment Service Provider (PSP) \n\u2022\tevidence intention to have all required insurances in place \n\u2022\tbeing able to provide an independent service without integration with any of the DWP systems \nDWP strongly advise that potential suppliers review the Conditions of Participation and the fundamental requirements carefully before compiling a full bid as failure to meet these requirements may result in your bid being excluded.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "description": "Go to the above link then click on \"supplier registration here\".\nThen click on the supplier login button with the your login details.\nUnder find opportunities and click here.\nSelect Payment Exceptions Service C5141",
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://dwp2.my.site.com/s/Welcome"
      },
      {
        "datePublished": "2025-09-09T15:58:54+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "055124-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/055124-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-10-07T23:59:59+01:00"
    },
    "id": "C5154",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Financial and insurance services",
            "id": "66000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Implementation, Migration and Set-up",
              "numbers": [
                {
                  "number": 6,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "The Payment Solution",
              "numbers": [
                {
                  "number": 18,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Funding Solution and Minimum Customer Functionality",
              "numbers": [
                {
                  "number": 18,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Managing Payments, Returns, and Data Provision",
              "numbers": [
                {
                  "number": 15,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Disaster Recovery, Business Continuity, and Incident Management",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Customer Support and Safeguarding. Plus, Financial Inclusion",
              "numbers": [
                {
                  "number": 8,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "DWP Agent Portal, Helpdesk Support, and Training. Plus, Management Information and Reporting",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Security, Fraud Prevention, Data Protection, and Audit. Plus, Accessibility and Regulatory Compliance",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Financial Services",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "ISQ",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-02-04T23:59:59Z",
          "maxExtentDate": "2031-02-04T23:59:59Z",
          "startDate": "2026-02-05T00:00:00Z"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Up to 24 months."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 14649875,
          "amountGross": 17579849,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "Procurement with tender, and evaluation.  No further stages planned at this stage."
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "status": "active",
    "submissionMethodDetails": "DWP use Atamis to submit tenders.  Please login and use the supplier portal: https://dwp2.my.site.com/s/Welcome\nSend through your bid in the \"My proposals and quotes\" area.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-10-24T23:59:59+01:00"
    },
    "title": "Payment Exception Service",
    "value": {
      "amount": 14649875,
      "amountGross": 17579849,
      "currency": "GBP"
    }
  }
}