Residential Digital Front Door Platform

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  "buyer": {
    "id": "GB-PPON-PBBJ-2179-TNXM",
    "name": "Lancashire County Council"
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          "title": "Solution Availability"
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              "id": "frequency",
              "period": {
                "durationInMonths": 1
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          "title": "Integration to Liberty Create"
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        {
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          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 1
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          ],
          "title": "Help Desk Response Times - Priority 1 and 2"
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        {
          "id": "4",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 1
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          "title": "Help Desk Response Times - Priority 3, 4 and 5"
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        {
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          "observations": [
            {
              "id": "frequency",
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                "durationInMonths": 1
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          "title": "Fix Times - Severity Level 1 Service Incidents"
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          "title": "Fix Times - Severity Level 3 Service Incidents"
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              "id": "frequency",
              "period": {
                "durationInMonths": 3
              }
            }
          ],
          "title": "NT18: Total amount (\u00a3) spent in local supply chain through the contract"
        }
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      "awardID": "1",
      "dateSigned": "2025-09-01T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-09-10T17:09:52+01:00",
          "description": "Contract details notice on Find a Tender",
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          "noticeType": "UK7",
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      "hasOptions": true,
      "hasRenewal": true,
      "id": "1",
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        "description": "The right to additional purchases while the contract is valid.\nThe Council anticipates that, during the term of the contract, there may be a requirement for additional purchases and enhancements to ensure the continued effectiveness, scalability, and relevance of the solution. These may include, but are not limited to:\n- Upgrades to existing systems or solutions to maintain compatibility with evolving technical standards, such as PCI DSS, or security requirements;\n- Procurement of new modules or functionalities that extend the core capabilities of the original solution, provided they remain within the intended scope of the contract;\n- Specialist consultancy or development services to support implementation, integration, or optimisation of the solution, and future upgrades, in response to changing operational needs;\n- Integration of evolving technologies, such as artificial intelligence (AI) and automation, to enhance performance, efficiency, or user experience, where such integrations are consistent with the original purpose of the contract.\n- Purchase additional licences, storage and similar already covered by the Contract but to expand the needs.\n- To support the Council during any future reorganisation, such as Devolution and Local Government Reorganisation (LGR)."
      },
      "period": {
        "endDate": "2029-02-28T23:59:59Z",
        "maxExtentDate": "2036-02-29T23:59:59Z",
        "startDate": "2025-09-01T00:00:00+01:00"
      },
      "renewal": {
        "description": "The initial Contract period will be three (3) years and six (6) months, after such time the Authority may extend the Contract by any number of defined periods stipulated by the Authority pursuant to the Contract, provided that the total duration of the Contract Term does not exceed ten (10) years and six (6) months."
      },
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      "value": {
        "amountGross": 4300000,
        "currency": "GBP"
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        "countryName": "United Kingdom",
        "locality": "Preston",
        "postalCode": "PR1 0LD",
        "region": "UKD45",
        "streetAddress": "PO Box 100, County Hall"
      },
      "contactPoint": {
        "email": "digitalprocurement@lancashire.gov.uk",
        "name": "James Bennett"
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        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SE1 7TY",
        "region": "UKI45",
        "streetAddress": "Tintagel House"
      },
      "contactPoint": {
        "email": "sales@socialvalueportal.com"
      },
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        "countryName": "United Kingdom",
        "locality": "Bedford",
        "postalCode": "MK41 7PH",
        "region": "UKH24",
        "streetAddress": "Suite 203, Bedford Heights, Brickhill Drive"
      },
      "contactPoint": {
        "email": "bid.team@netcall.com"
      },
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        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "url": "http://www.netcall.com",
        "vcse": false
      },
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        "id": "02831215",
        "scheme": "GB-COH"
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      "name": "NETCALL TECHNOLOGY LIMITED",
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  ],
  "tag": [
    "award",
    "contract"
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  "tender": {
    "coveredBy": [
      "GPA"
    ],
    "description": "A digital front door platform is designed to streamline and enhance the way residents and businesses interact with services that the Authority provides. The future platform will deliver the following strategic ambitions:\n\u2022 Easy, seamless experience whether engaging by phone, face to face, social media, AI chat or via a range of resident facing applications and forms.\n\u2022 Mobile friendly, easy access to advice, information, and support about our services at a time to suit our residents.\n\u2022 Opportunities to feedback about their digital journey and the design of our resident facing services.\n\u2022 An automated telephone payment system which allows users to make payments over the phone or online without needing to speak to an agent.\n\u2022 Receive a consistently effective digital service without having to tell us more than once.\n\u2022 Ability to capture nondigital interactions where residents have chosen to use non digital routes.\n\u2022 Real time access to updates about a service request.\n\u2022 Promotes an inclusive digital service.\n\u2022 Accessibility is embedded into the fabric of our solution so that residents with additional needs can engage with us digitally.\n\u2022 Seamless signposting to the wider local government community without having to understand the difference between county, district, or parish level services.\n\u2022 Ability to communicate in a non-English first language.\n\u2022 An effective, timely and empathic response to an enquiry or service request.\n\u2022 Assurance that information we hold is safe and secure.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "JB/ICT/LCC/25/1917",
    "legalBasis": {
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      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
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    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "status": "complete",
    "title": "Residential Digital Front Door Platform"
  }
}