Buyer Name: West Midlands Combined Authority
Buyer Address: 16 Summer Lane, Birmingham, UKG31, B193SD, United Kingdom
Contact Email: procurement.team@wmca.org.uk
Buyer Name: West Midlands Combined Authority
Buyer Address: 16 Summer Lane, Birmingham, UKG31, B193SD, United Kingdom
Contact Email: procurement.team@wmca.org.uk
Transport for West Midlands (TFWM) requires support from a Safeguarding Lead to ensure the safe and compliant operation of Ring & Ride (R&R)/Demand Responsive Transport (DRT)/West Midlands Bus on Demand services.
No linked documents found for this notice.
Lot Description: Transport for West Midlands (TFWM) requires support from a Safeguarding Lead to ensure the safe and compliant operation of Ring & Ride (R&R)/Demand Responsive Transport (DRT)/West Midlands Bus on Demand services. • Ensure appropriate safeguarding protocols and procedures are developed and implemented, with adherence by TfWM and operators • Develop, deliver, and maintain the Safeguarding Action Plan for the delivery of R&R and DRT services in the region for all operational elements of the service including assurance and audit of NEAT operations; We Move operations; VIA system; internal TfWM training, processes and procedures and commissioned customer contact function. • Coordinate and undertake a repeat safeguarding and assurance audit of operational activity, including site visits to operators. • Provide expert, independent advice for any investigated safeguarding incidents undertaken by TfWM and operation partners, and support Customer Experience colleagues with specialist safeguarding advice. • Record the actions and outcomes from any investigated safeguarding incidents of near misses and implement and manage the action tracker ensuring that the actions identified are delivered. • Prepare and present reports to the R&R/DRT Steering Group and the operational management structure to report on safeguarding issues identified, resulting actions and progress. • Collate a consolidated list of development proposals with the tech provider to ensure the system can deliver safeguarding best practice across the service. • Support the programme management activities, leading on all safeguarding tasks, for the implementation of the new Target Operating Model. • Work with the technology provider to migrate to new operators as part of new TOM.
Lot 1 Status: cancelled
Lot 1 Has Options: No
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"description": "Transport for West Midlands (TFWM) requires support from a Safeguarding Lead to ensure the safe and compliant operation of Ring \u0026 Ride (R\u0026R)/Demand Responsive Transport (DRT)/West Midlands Bus on Demand services.",
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"description": "Transport for West Midlands (TFWM) requires support from a Safeguarding Lead to ensure the safe and compliant operation of Ring \u0026 Ride (R\u0026R)/Demand Responsive Transport (DRT)/West Midlands Bus on Demand services. \n\u2022\tEnsure appropriate safeguarding protocols and procedures are developed and implemented, with adherence by TfWM and operators\n\u2022\tDevelop, deliver, and maintain the Safeguarding Action Plan for the delivery of R\u0026R and DRT services in the region for all operational elements of the service including assurance and audit of NEAT operations; We Move operations; VIA system; internal TfWM training, processes and procedures and commissioned customer contact function.\n\u2022\tCoordinate and undertake a repeat safeguarding and assurance audit of operational activity, including site visits to operators.\n\u2022\tProvide expert, independent advice for any investigated safeguarding incidents undertaken by TfWM and operation partners, and support Customer Experience colleagues with specialist safeguarding advice.\n\u2022\tRecord the actions and outcomes from any investigated safeguarding incidents of near misses and implement and manage the action tracker ensuring that the actions identified are delivered.\n\u2022\tPrepare and present reports to the R\u0026R/DRT Steering Group and the operational management structure to report on safeguarding issues identified, resulting actions and progress.\n\u2022\tCollate a consolidated list of development proposals with the tech provider to ensure the system can deliver safeguarding best practice across the service.\n\u2022\tSupport the programme management activities, leading on all safeguarding tasks, for the implementation of the new Target Operating Model.\n\u2022\tWork with the technology provider to migrate to new operators as part of new TOM.",
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"mainProcurementCategory": "services",
"procurementMethod": "limited",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"procurementMethodRationale": "Direct award to Waterman Aspen as permissible under the MHA Framework guidelines.",
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"status": "complete",
"title": "TfWM Safeguarding Lead Consultancy Support"
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