Talking Therapies

{
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      "id": "056652-2025-1",
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      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-04063351",
          "name": "IESO Digital Health Ltd"
        }
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  "buyer": {
    "id": "GB-NHS-QXU",
    "name": "NHS SURREY HEARTLANDS INTEGRATED CARE BOARD"
  },
  "contracts": [
    {
      "awardID": "056652-2025-1",
      "dateSigned": "2025-09-15T00:00:00+01:00",
      "id": "056652-2025-1",
      "status": "active",
      "value": {
        "amount": 1856811,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-09-15T15:48:32+01:00",
  "description": "The Awarding Authority confirms the provider is delivering the contract to a consistently high standard and no material changes have been made in the continued contracting arrangement. \nAgainst the Provider Selection Regime (PSR) Key Criteria, the provider has demonstrated expertise and is anticipated to continue doing so.  Evidence of current service delivery against the PSR Key Criteria and the breakdown of Key Criteria weighting in relation to this service for the purposes of awarding a further contract under Direct Award C is detailed below:   \nQuality and innovation 20%\nQuality\n\u2022\tBroad range of evidence-based treatments (1:1 therapy, CBT, 1:1 self-help, EMDR, counselling) delivered holistically and tailored to individual needs.\n\u2022\tPositive patient outcomes demonstrated through measurable improvements in PHQ-2 and GAD-7 scores.\n\u2022\tQuarterly KPI reporting at CRMs with ICB ensures accountability and alignment with national performance standards.\nInnovation\n\u2022\tShared waiting list on Healthy Surrey and Connect to Surrey improves transparency, supports access targets, reduces wait times, and prevents escalation of symptoms.\n\u2022\tFlexible delivery model including typed-text therapy and virtual appointments, providing fast-acting, accessible treatment tailored to individual needs (work, caregiving, travel).\nIntegration, collaboration and service sustainability 20%\n\u2022\tTalking Therapies provision in Surrey aligns with national priorities and contributes to NHS England assurance targets. \n\u2022\tTalking Therapies providers meet quarterly to: \no\tShare knowledge and best practices.\no\tTroubleshoot common issues.\no\tEnsure equitable allocation of trainees across the five providers.\n\u2022\tSelf-referral and clinician/GP-led pathways ensure equitable access to services across Surrey, contributing to the reduction of health inequalities. Ongoing demographic reporting supports monitoring and informed decision-making.\n\u2022\tCommitted to raising awareness and improving access in hard-to-reach and underrepresented communities.\n\u2022\tContract requires provision of translation/interpretation where necessary\n\u2022\tTalking Therapies providers meet quarterly to share knowledge, troubleshoot any similar issues they may face, and discuss ways of working. \n\u2022\tIESO is a purely online typed service that provides individuals the flexibility to control their care and support to break down barriers, as attending in person can feel overwhelming.\n\u2022\tThe provider works in partnership with physical health services to deliver Talking Therapies for individuals with long-term conditions. \n\u2022\tShared online waiting list with other Talking Therapies providers is available via Healthy Surrey and Connect to Surrey, enabling individuals to make informed choices about their care. \n\u2022\tTalking Therapies providers collaborate with local employment support services, including the Department for Work and Pensions (DWP), to help individuals remain in or return to employment.\nImproving access, reducing health inequalities and facilitating choice 30%\n\u2022\tSelf-referral and clinician/GP-led pathways ensure equitable access across Surrey, helping to reduce health inequalities. \n\u2022\tOngoing demographic reporting supports monitoring and informed decision-making to address disparities. \n\u2022\tProviders actively engage with hard-to-reach and underrepresented communities to raise awareness and improve access. \n\u2022\tContractual requirements include provision of translation and interpretation services where needed. \n\u2022\tFive talking therapies providers offer a range of service models, enabling individuals to choose care that suits their clinical needs, personal schedules, and work commitments. \n\u2022\tA shared online waiting list is available via Healthy Surrey and Connect to Surrey, supporting informed patient choice and transparency. \n\u2022\tDiverse service models across the five providers enhance accessibility and patient-centred care. \n\u2022\tIESO exceeds national access targets, with 97.6% of patients seen within six weeks (against a 75% target). \n\u2022\tThese approaches collectively support patient choice, improve visibility of service options and wait times, and empower individuals to select the most appropriate treatment pathway.\nValue 20%\n\u2022\tProvides a safe, supportive space enabling patients to understand emotions, build coping strategies, and improve overall wellbeing. \n\u2022\tSupports management of long-term conditions, job retention, mental health improvement, behaviour change, and the development of healthier habits. \n\u2022\tClinical effectiveness is demonstrated through consistent improvements on PHQ and GAD scales, monitored monthly by IESO. \n\u2022\tReliable recovery of 50.3% (above national target of 48%),\n\u2022\tReliable improvement of 61%.\n\u2022\tTarget met for 73% of patients aged 26-64, improving accessibility and fostering patient choice.\n\u2022\tTariff rate is lower than other providers in the South East region, offering strong value for money while maintaining national target delivery. \n\u2022\tTalking Therapies are a key priority both nationally and locally, reinforcing strategic alignment. \n\u2022\tTransparent waitlist visibility and diverse service options enhance patient choice and support informed decision-making. \nSocial value 10%\n\u2022\tThe service supports individuals to return to or remain in employment, promoting economic participation and personal stability. \n\u2022\tTalking Therapies help reduce social isolation and address mental health challenges, including those linked to physical health conditions, anxiety, and depression. \n\u2022\tThe service promotes meaningful relationships and community engagement, contributing to wider social value. \n\u2022\tThese outcomes enable individuals to participate more fully in society, both socially and economically. \n\u2022\tA wide range of local providers reduces the need for long-distance travel, lowering patient carbon emissions and supporting environmental sustainability.\nGovernance and Decision-Making Approval:\nTalking Therapies working Group - 11 June 2025\nCommissioning, Contracting and Commercial Committee - 15 July 2025\nConflicts of Interest:\nNo conflicts of interest identified.\nStandstill Period and Regulatory Context:\nThis is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act Regulations 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 26 September 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.\nWritten representations should be sent to robert.kitt1@nhs.net",
  "id": "056652-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-059a7f",
  "parties": [
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        "countryName": "United Kingdom",
        "locality": "Woking",
        "postalCode": "GU215BH",
        "region": "UKJ26",
        "streetAddress": "Dukes Court, Duke Street"
      },
      "contactPoint": {
        "email": "maggie.czapiewska1@nhs.net",
        "name": "Maggie Czapiewska"
      },
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        "url": "https://www.surreyheartlands.org/nhs-surrey-heartlands-board"
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      "id": "GB-NHS-QXU",
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        "legalName": "NHS SURREY HEARTLANDS INTEGRATED CARE BOARD",
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        "locality": "Cambridge",
        "postalCode": "CB4 0DS",
        "region": "UKJ26",
        "streetAddress": "The Jeffreys Building, Cowley Road"
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      "details": {
        "scale": "sme"
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      "id": "GB-COH-04063351",
      "identifier": {
        "id": "04063351",
        "legalName": "IESO Digital Health Ltd",
        "scheme": "GB-COH"
      },
      "name": "IESO Digital Health Ltd",
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    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Woking"
      },
      "id": "GB-FTS-157943",
      "identifier": {
        "legalName": "NHS Surrey Heartlands ICB"
      },
      "name": "NHS Surrey Heartlands ICB",
      "roles": [
        "reviewBody"
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    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SE1 6LH",
        "streetAddress": "Skipton House, 80 London Road"
      },
      "id": "GB-FTS-157944",
      "identifier": {
        "legalName": "NHSE"
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      "name": "NHSE",
      "roles": [
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  "tender": {
    "classification": {
      "description": "Health services",
      "id": "85100000",
      "scheme": "CPV"
    },
    "description": "The NHS Talking Therapies service is a community-based service that aims to improve access to evidence-based psychological therapies for common mental health problems.  The service offers a variety of evidence-based clinical interventions (including self-help options) including, but not limited to\n\u2022\tCognitive Behavioural Therapy \n\u2022\tInterpersonal Therapy \n\u2022\tCounselling \n\u2022\tBrief Psychodynamic Therapy \n\u2022\tSolution Focused Therapies \n\u2022\tEDMR \n\u2022\tMindfulness \nThe service has been a key priority for many years as outlined in the NHS Long Term Plan and the Five Year Forward View for Mental Health and continues to be one of the mental health priorities in NHS England 2025/26 Operating Plan.",
    "id": "Talking Therapies - 1.11.25 - IESO",
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      "scheme": "CELEX"
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    "lots": [
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        "awardCriteria": {
          "criteria": [
            {
              "description": "100",
              "name": "The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard",
              "type": "quality"
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        },
        "description": "The NHS Talking Therapies service is a community-based service that aims to improve access to evidence-based psychological therapies for common mental health problems.  \nThe service offers a variety of evidence-based clinical interventions (including self-help options) including, but not limited to\n\u2022\tCognitive Behavioural Therapy \n\u2022\tInterpersonal Therapy \n\u2022\tCounselling \n\u2022\tBrief Psychodynamic Therapy \n\u2022\tSolution Focused Therapies \n\u2022\tEDMR \n\u2022\tMindfulness \nThe service will be available to all adults over the age of 17 registered with a General Practitioner within Surrey ICBs (with the exception of NE Hampshire \u0026 Farnham Place), experiencing mental distress in relation to common mental health problems.  This service has been a key priority for many years as outlined in the NHS Long Term Plan and the Five Year Forward View for Mental Health and continues to be one of the mental health priorities in NHS England 2025/26 Operating Plan.",
        "hasOptions": false,
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        "status": "cancelled"
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    "mainProcurementCategory": "services",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act Regulations 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. 26 September 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.",
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        "id": "D_OUTSIDE_SCOPE",
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    ],
    "status": "complete",
    "title": "Talking Therapies"
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}