GWR Catering Service - Service Centre Operations & Delivery, and Catering Products & Supply

{
  "buyer": {
    "id": "GB-COH-05113733",
    "name": "FIRST GREATER WESTERN LIMITED"
  },
  "date": "2025-09-19T15:23:56+01:00",
  "id": "058198-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-054675",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PXVG-2764-GZCQ",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Wiltshire",
        "postalCode": "SN1 1HL",
        "region": "UKK14",
        "streetAddress": "Milford House 1 Milford Street"
      },
      "contactPoint": {
        "email": "Ben.Boatman@gwr.com"
      },
      "details": {
        "classifications": [
          {
            "description": "Private utility",
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-COH-05113733",
      "identifier": {
        "id": "05113733",
        "scheme": "GB-COH"
      },
      "name": "FIRST GREATER WESTERN LIMITED",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-01-19T23:59:59Z"
    },
    "description": "This procurement process is being advertised and run by First Greater Western Limited on its own behalf and on behalf of the successor operator of the rail passenger transport services in respect of National Rail Contract area. That successor operator will be a public sector company, is expected to be a wholly owned subsidiary of Department for Transport Operator (DfTO) and will be ultimately owned by the Secretary of State for Transport. The date for transfer of the current operations to the successor operator is not yet confirmed. Where the transfer is completed before contract award under this procurement process, the successor operator may elect (but will not be obliged) to carry on with this procurement process in place of First Greater Western Limited, by taking on the role of contracting entity from the date of completion of the transfer (with this notice and all other procurement documents to be interpreted accordingly). Where the transfer is not yet completed by the time of contract award, contractual rights may be included in the contractual arrangements to enable transfer to the successor operator. Bidders should note that this procurement process (if ongoing), or any awarded contract, may be included in a transfer scheme made by the Secretary of State under section 12 of the Railways Act 2005, or the transfer may be effected outside of, or separate from, such a scheme.\nGWR require Catering Services to be delivered across the network, which will be run under one contract. The catering service has two core functions and sections 1 and 2 of the specification covers both functions and the information is intended to provide the detail and requirement the supplier/s need in order to deliver this contract.\nSpecification structure:\nThis specification is structured into two distinct areas to detail the two service functions.\n1. Service Centre Operations and Delivery\nThe supplier must be able to supply logistics operations and staff management to all GWR catered fleet.\n2. Catering Products and Supply\nThe supplier must be able to supply all of GWR catering products, packaging and ancillary equipment.\nCollaboration between the two functions:\nTo ensure productive, proactive and innovative working practices for this contract opportunity, GWR welcome individual entities as well as consortium bids (joint proposals).\nIf this contract is a joint venture, the successful suppliers will be expected to work collaboratively and seamlessly to ensure the integrated and efficient delivery of the overall catering service and both functions. This collaboration will be crucial for operational effectiveness, customer satisfaction, and for achieving the strategic objectives of the business. This will involve, but is not limited to, sharing relevant information (subject to confidentiality agreements), coordinating operational interfaces, and participating in joint planning and review meetings as required by the Client.\nAs detailed throughout this specification, Suppliers will need to work in collaboration throughout the lifetime of the contract if in a consortium working structure. The following requirements cover both service functions.\nRoute Details\nGWR manage many stations on the route with catered first-class lounges in Paddington, Cardiff, Penzance, and Truro as part of the logistics supply.\nCurrently trains do not run on Christmas Day or Boxing Day, although some elements of the Service will be required on these days.\nGWR run:\n\u2022 254 catered trains a day Monday - Friday,\n\u2022 280 catered trains on Saturday and\n\u2022 210 catered trains on a Sunday.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "description": "Registration of interest (access to documents)\nPlease follow this link to register your interest and gain access to the tender documentation. \nLink: http://redirect.transaxions.com/events/lHmsf \nOnce you have registered your interest, a link to the tender will be sent via email which will enable you to view the tender instructions \u0026 T\u0026Cs and submit your tender response. \nE-Procurement Portal:\nThe Client is using Wax Digital (current e-procurement portal). The detail within Wax Digital applicable to this tender describes how the Procurement will be conducted, including details of the associated Procurement timetable, participation and award criteria and how to respond to this opportunity. Tenderers are strongly encouraged to read through each tab/section before preparing their submission. Tenderers are also encouraged to review all attachments published with this tender.",
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "http://redirect.transaxions.com/events/lHmsf"
      },
      {
        "datePublished": "2025-09-19T15:23:56+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "058198-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/058198-2025"
      }
    ],
    "expressionOfInterestDeadline": "2025-10-13T13:00:00+01:00",
    "id": "ocds-h6vhtk-054675",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Food, beverages, tobacco and related products",
            "id": "15000000",
            "scheme": "CPV"
          },
          {
            "description": "Catering services",
            "id": "55520000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKK1"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Leading on from the above description for stage 1 and 2, this element will be pass/fail. In order to score a pass, the tenderer must submit a proposal for the future enhancement. All details/criteria will be provided at stage 2.",
              "name": "Future Enhancement Proposal",
              "type": "quality"
            }
          ],
          "weightingDescription": "There will be two stages to this procurement.\nStage 1 - Conditions of Participation (a minimum of the three highest scoring tenderers will be invited to submit a tender in stage 2).\nThese Conditions of Participation will relate to:\nLegal capacity,\nFinancial capacity, and\nTechnical ability.\nStage 2 - Invitation to Tender\nDue to the nature and technical requirements of the contract opportunity, the Client will be using certain mandatory Conditions of Participation with pass/fail criteria that all Tenderers must pass in order for their tender submission to be accepted and evaluated, as detailed above. \nStage 2 will be weighted across four areas:\nQuality: 50%\nPrice: 40%\nCommercial T\u0026Cs: 5%\nPresentation: 5%\nFull criteria will be detailed in Wax (e-procurement portal) in Stage 2."
        },
        "contractPeriod": {
          "endDate": "2029-03-31T23:59:59+01:00",
          "maxExtentDate": "2031-03-31T23:59:59+01:00",
          "startDate": "2026-04-01T00:00:00+01:00"
        },
        "hasOptions": true,
        "hasRenewal": true,
        "id": "1",
        "options": {
          "description": "Potential Future Enhancements and Contract Expansion.\nGWR is tendering for Great Western Railway Catering and Logistics with an estimated initial contract value of \u00a346 million over 5 years. In addition to the core service, GWR may seek to enhance or expand the service during the contract term.\nNotice \nGreat Western Railway (GWR) reserves the right to introduce enhancements, modifications, or extensions to the scope of services or deliverables during the lifetime of the contract. These changes may arise due to evolving operational requirements, technological advancements, regulatory updates, or strategic priorities. Any such adjustments will be subject to mutual agreement between the parties and may be formalised through contract variation procedures, in accordance with the Procurement Act 23.\nThe enhancements expected during the lifetime of this contract are detailed below. \nFuture Enhancements \nThe service enhancement GWR anticipates taking place during the lifetime of the contract is that of the enhanced First-Class offer which will aim to improve the First-Class offer on services to improve service delivery and set new benchmarks (through improved customer satisfaction). \nThe enhanced offer aims to drive sustainable growth for GWR through revenue and loyalty. GWR want to improve the First-Class experience by enhancing both the quality and consistency of the catering services. This will include improving GWRs food offering and ensuring that a high standard of service is available throughout the day, every day, both on-board and within the station lounges, over the next five years (2025 - 2030).  \nThe First-Class Lounge proposition is a \u0027Premium\u0027 catering product offering, such as the introduction of enhanced choice meal options and will include a review of GWRs Pullman service, and the Standard Class catering proposition. \nGWR want to introduce an enhanced onboard catering experience on the High-Speed Services (HSS) routes in the form of a hot breakfast option. GWR also want to further enhance customer service provision with proactive promotion of the product, including menu cards for customers. \nThe aims are to:\n\u2022\tEnhanced Customer Satisfaction\n\u2022\tIncreased loyalty and reduced complaints:\n\u2022\tStrengthened brand reputation:\n\u2022\tImproved employee engagement:\n\u2022\tStep change towards a national railway:\nEnhanced Proposition\nThe proposition centres on the introduction of a reliable and consistent service offer, paired with improved quality catering, supported with better trolleys to see what\u0027s on offer and menu cards on train and online to improve awareness of the offer. This will increase First Class revenues, boost customer satisfaction and positively alter perceptions of performance.  The result will be both growth and retention in First-Class customer base, further supported by tactical pricing adjustments that reflect the elevated value proposition.  \nEstimated increased contract value:\nThe estimated increase in contract value for the full enhancement offer could be \u00a33.2m Annually and \u00a316m over five years. These figures are estimates and will be based on customer uptake. \nFurther details will be made available in Stage Two of this tender process."
        },
        "renewal": {
          "description": "The initial contract term will be 3 years with the option to extend for a further 2 years."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "This will be explained in Wax. \nA minimum of the three highest scoring tenders from stage one will be invited to stage two of this tender process.",
              "forReduction": true
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amountGross": 54000000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "goods",
    "procedure": {
      "features": "Procedure:\nThis Procurement is being conducted in accordance with the Procurement Act 2023 using the Competitive Flexible Procedure. \nThere will be two stages to this procurement.\nStage 1 - Conditions of Participation (a minimum of the three highest scoring tenderers will be invited to submit a tender in stage 2).\nDue to the nature and technical requirements of the contract opportunity, the Client will be using certain mandatory Conditions of Participation with pass/fail criteria that all Tenderers must pass in order for their tender submission to be accepted and evaluated.\nThese Conditions of Participation will relate to:\nLegal capacity,\nFinancial capacity, and\nTechnical ability.\nStage 2 - Invitation to Tender\nA minimum of the three highest scoring tenderers from stage 1 will be invited to submit a tender through stage 2. \nStage 2 will be have the following weighting criteria:\nQuality: 50%\nPrice: 40%\nCommercial T\u0026Cs: 5%\nPresentation: 5%\nThe evaluation criteria is detailed in GWRs e-procurement portal Wax."
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "specialRegime": [
      "utilities"
    ],
    "status": "active",
    "submissionMethodDetails": "Registration of interest (access to documents)\nPlease follow this link to register your interest and gain access to the tender documentation. \nLink: https://procurement.gwr.com/tenders or \nhttp://redirect.transaxions.com/events/lHmsf \nOnce you have registered your interest, a link to the tender will be sent via email which will enable you to view the tender instructions \u0026 T\u0026Cs and submit your tender response.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "title": "GWR Catering Service - Service Centre Operations \u0026 Delivery, and  Catering Products \u0026 Supply",
    "value": {
      "amountGross": 54000000,
      "currency": "GBP"
    }
  }
}