Website Development Project

{
  "buyer": {
    "id": "GB-COH-05977277",
    "name": "St. Mary\u0027s University, Twickenham"
  },
  "date": "2025-09-19T17:45:22+01:00",
  "id": "058282-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-059e80",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Twickenham",
        "postalCode": "TW1 4SX",
        "region": "UKI75",
        "streetAddress": "Waldegrave Road"
      },
      "contactPoint": {
        "email": "procurement@stmarys.ac.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-COH-05977277",
      "identifier": {
        "id": "05977277",
        "scheme": "GB-COH"
      },
      "name": "St. Mary\u0027s University, Twickenham",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-02-28T23:59:59+00:00"
    },
    "contractTerms": {
      "financialTerms": "Contract Duration: 14 Months Design and Build. 36 Months (3 years) Hosting and Operations with option to extend for further 24 Months (2 years). \nStandard Payment Terms 30 days of invoice date.\nInvoice must carry official purchase order number and sent to accountspayable@stmarys.ac.uk\nFull Terms and Conditions of supply to be supply at ITT stage"
    },
    "description": "St Mary\u2019s University, Twickenham (\u201cthe University\u201d) is seeking to appoint a supplier to redevelop its external website. The aim is to deliver a modern, accessible, and user-centred digital platform that meets the needs of a diverse range of audiences including prospective students, parents, staff, alumni, and commercial partners. \nThe new website will support the University\u2019s strategic goals in recruitment, engagement, and brand positioning. It will replace the current Content Management System (CMS) and introduce improved content management, personalisation, integration, and performance capabilities. \nGeneral Requirements\nThe general requirements for the new website will serve as a critical platform for: \n\u2022\tProspective students\u202f(home, international, postgraduate, and online / short courses         learners) to explore courses, apply, and engage with the University. \n\u2022\tParents, teachers, and advisors\u202fseeking information to support student decision-making. \n\u2022\tCommercial clients and business partners\u202fexploring opportunities for collaboration. \n\u2022\tAlumni, job seekers, and the wider community\u202fto stay connected and informed. \n\u2022\tInternal users\u202fincluding staff and CMS editors who require a flexible, intuitive, and secure content management experience. \nThe project will deliver a new website built on a modern CMS, with a focus on: \n\u2022\tUser-centred design and accessibility \n\u2022\tPersonalised content and marketing automation \n\u2022\tSeamless integration with third-party systems (e.g. CRM, course data, event booking) \n\u2022\tScalable architecture and future-proof technology \n\u2022\tImproved governance, analytics, and performance \nAfter the initial build period of the external website, the project will enter into a subsequent operational period of 3 years for on-going hosting and licensing, with the optional scope of on-going retainer service for development support. There will be an option to extend the operational term for a 2 single-year periods.\nProject Scope\nThe initial website build scope includes UX discovery (e.g. user research, existing site and content audit, stakeholder engagement), design (e.g. wireframes and prototypes, design system), development, testing, training, content migration (optional), and post-launch support. The internal website (existing staff and student portals) is out of scope for this procurement and will be delivered separately. \nDetailed specifications will cover the following key features of a new CMS and key project areas:\n\u2022\tDevelopment of website templates\n\u2022\tSite map, navigation and search\n\u2022\tContent creation, update, preview, testing and publishing\n\u2022\tContent modelling\n\u2022\tDigital asset management\n\u2022\tPersonalisation\n\u2022\tIntegration with key systems / platforms \n\u2022\tMarketing Automation\n\u2022\tAccessibility\n\u2022\tSEO\n\u2022\tAnalytics and report\n\u2022\tCMS product UI, access control and governance\n\u2022\tMultiple website management\n\u2022\tProduct roadmap\n\u2022\tHosting\n\u2022\tSystem and security configuration\n\u2022\tData protection\n\u2022\tInfrastructure and performance\n\u2022\tSaaS cloud configuration\n\u2022\tChange control\n\u2022\tOperational support\n\u2022\tBusiness continuity\n\u2022\tSystem capacity\n\u2022\tTraining\n\u2022\tTesting\n\u2022\tExit Plan\n\u2022\tUser policy\nThe project is scheduled to launch the new external website by\u202fMay 2027, with discovery and implementation phases commencing in\u202fApril 2026. \nFurther details of the University\u2019s requirements will be available to the shortlisted suppliers in Stage 2 - Invitation to Tender.",
    "documents": [
      {
        "accessDetails": "Electronically by the In-tend portal",
        "documentType": "biddingDocuments",
        "id": "future"
      },
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-09-19T17:45:22+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "058282-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/058282-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-10-03T12:00:00+01:00"
    },
    "expressionOfInterestDeadline": "2025-10-15T12:00:00+01:00",
    "id": "SMUWEB001",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "World wide web (www) site design services",
            "id": "72413000",
            "scheme": "CPV"
          },
          {
            "description": "World wide web (www) site operation host services",
            "id": "72415000",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Please provide details of up to three contracts to meet conditions of participation relating to technical ability set out in the relevant notice or procurement documents, in any combination from either the public or private sectors (which may include samples of grant-funded work). Experience of the Higher Education sector is highly desirable.\nWhere this procurement is for goods or services, the examples must be from the past seven years.\nThe named contact provided should be able to provide written evidence to confirm the accuracy of the information provided.\nFor consortium bids, or where you have indicated that you are relying on an associated person to meet the technical ability, you should provide relevant examples of where the associated person has delivered similar requirements. If this is not possible (e.g. the consortium is newly formed or a special purpose vehicle is to be created for this contract) then three separate examples should be provided between the principal member(s) of the proposed consortium or members of the special purpose vehicle or sub-contractors (three examples are not required from each member).",
              "name": "Relevant experience and contract examples",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "How do you monitor server performance and website uptime? Please also include your downtime prevention procedures.\nPlease state your guaranteed website uptime (%) and also your average actual uptime achieved for clients in the past two years.",
              "name": "Performance and Reliability",
              "numbers": [
                {
                  "number": 20,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Please describe the support platforms you offer (including but not limited to phone, email, and a ticketing system), the support times and expected response time (within UK time zone). Please also state the number of clients you\u0027re currently supporting with a Service Level Agreement (SLA) in place (as at the PSQ submission deadline).",
              "name": "Support and Maintenance",
              "numbers": [
                {
                  "number": 15,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Please describe your approach to client success and relationship management, as well as provision of consultancy or retainer services, particularly ongoing development support. Your response should include examples of how you have supported similar clients through a retainer model. Please state any client retention rate or client satisfaction rate from the past three years.",
              "name": "Account Management and Consultancy",
              "numbers": [
                {
                  "number": 25,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-04-30T23:59:59+01:00",
          "maxExtentDate": "2032-04-30T23:59:59+01:00",
          "startDate": "2026-03-31T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "The contract term will be awarded for an initial build period (estimated to be around 14 months according to the project timeline) and a subsequent operational term of\u202f3 years for on-going hosting and licensing, with the option to extend by\u202f2 single-year periods, up to a maximum of 5 years in total for operation."
        },
        "status": "active",
        "value": {
          "amount": 284167,
          "amountGross": 341000,
          "currency": "AED"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "Stage 1 Participation - Procurement Specific Questionnaire (PSQ)\nA Procurement Specific Questionnaire (PSQ) will be used to access the suitability of suppliers by responding to the mandatory and technical questions. The technical questions will be evaluated and the top FIVE suppliers* will be invited to take part in Stage 2 - Invitation to Tender. Please see the Procurement Specific Questionnaire (PSQ) for the technical questions weighting and the evaluated scoring methodology.\nStage 2 - Invitation to Tender (ITT)\nThe top FIVE suppliers* will be advanced to Stage 2 - Invitation to Tender. Full project specifications and the Invitation to Tender pack will be provided."
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "riskDetails": "Failure to comply with Mandatory Requirements\nMisrepresentation in PSQ/ITT Submission\nFailure to meet Insurance or Financial requirements at the contract award stage\nFailure to deliver specified requirements or meet agreed KPI criteria\nSub-contractor poor performance\nSub-contractor mistreatment",
    "status": "active",
    "submissionMethodDetails": "https://in-tendhost.co.uk/stmarysuniversity/aspx/home",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "title": "Website Development Project",
    "value": {
      "amount": 284167,
      "amountGross": 341000,
      "currency": "GBP"
    }
  }
}