Enhanced Optometry Pathways

{
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      "suppliers": [
        {
          "id": "GB-COH-06722353",
          "name": "Primary Eyecare Limited"
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        "value": 1292000
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        "value": 1678000
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  "buyer": {
    "id": "GB-NHS-QXU",
    "name": "NHS SURREY HEARTLANDS INTEGRATED CARE BOARD"
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  "contracts": [
    {
      "awardID": "061120-2025-1",
      "dateSigned": "2024-03-31T00:00:00Z",
      "id": "061120-2025-1",
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  "date": "2025-10-01T08:32:18+01:00",
  "description": "Against the Provider Selection Regime (PSR) Key Criteria, the provider has demonstrated expertise and is anticipated to continue doing so.  Evidence of current service delivery against the PSR Key Criteria and the breakdown of Key Criteria weighting in relation to this service for the purposes of awarding a further contract under Direct Award C is detailed below:   \nQuality and Innovation (30%)\n\u2022\tThe Primary Eyecare Service has a proven track record of delivering high-quality, safe, and person-centred care. The provider has demonstrated robust clinical governance, performance monitoring, and an established workforce trained in delivering enhanced primary eye care.  This includes peer review across optometry practices.  \n\u2022\tGP and self-referrals for minor eye conditions, glaucoma referral, cataract referral and wet AMD referral.\n\u2022\tInnovation is embedded in the PES approach through improved access to enhanced pathways as part of the drive to reduce waiting times and improve choice options for patients.  Pathways are delivered by a range of High Street optometrists across Surrey.\n\u2022\tRobust monitoring and KPI reporting.\n\u2022\tPES develops relationships with other Providers, including 3rd sector and local involvement networks (Healthwatch).  \n\u2022\tInvestment in digital innovation (e.g. e-referral platforms) provides sustainability. \nIntegration, Collaboration \u0026 Sustainability (15%)\n\u2022\tPES operates a service that is fully integrated across Surrey and primary care pathways. \n\u2022\tPES engages regularly with local system partners including GPs to ensure the service reflects changing population needs and demand pressures. This supports sustainable models of care and system resilience, alleviating pressure on acute ophthalmology services.\n\u2022\tThis provider is deeply embedded within the local health and care system, with strong links to GP practices, community optometrists, and acute ophthalmology services. These established, operational relationships significantly reduce the risk of fragmentation. \n\u2022\tActive provider participants in system-level planning, PCN collaboration, and ICB strategic pathways.\n\u2022\tThe provider has a stable, skilled workforce, and has shown ongoing commitment to sustainability in terms of both operations and workforce planning. Their understanding of local workforce dynamics and population needs ensures the service remains viable and resilient. \n\u2022\tBy delivering care in community settings, PES contributes to the ICB\u0027s sustainability agenda by reducing reliance on high-cost acute services and supporting the NHS\u0027s Net Zero commitments through reduced patient travel and emissions.\n\u2022\tThe Provider is involved in local care pathway work and discussions, ensuring the best and most efficient means of treating patients are adopted, including the movement of the relevant clinical information (i.e. images and clinical output report).\nImproving access, reducing health inequalities and facilitating choice 15%\n\u2022\tThe PES service enhances access to optometric care by providing appointments locally, including flexible scheduling options, reduced waiting times, and easier accessibility for patients who may experience barriers to attending hospital-based services.\n\u2022\tThis community model ensures a more equitable service offer, supporting underserved patient cohorts including older adults, those with long-term conditions, or those in rural or transport-challenged areas. The service offers choice and convenience, contributing to better engagement and earlier identification of progression risks. \n\u2022\tServices are delivered from 80 different sites across Surrey.\n\u2022\tBy diverting appropriate patients from secondary care and GP practices those with complex eye care needs can be seen more quickly by acute services, thereby reducing inequality in waiting times and improving system-wide equity.\nValue (30%)\n\u2022\tPES delivers demonstrable value for money by providing enhanced optometry services in a lower-cost, community-based setting. This reduces secondary care outpatient follow-ups, supporting the ICB in achieving system savings and better use of specialist resources.\nThe provider\u0027s ability to deliver at a stable unit cost while maintaining high-quality care and system benefits reinforces its value as a trusted partner\n\u2022\tThis provider offers demonstrable value for money, not only through competitive unit costs but through avoided activity in secondary care and efficiency in managing demand.\n\u2022\tThis provider\u0027s local knowledge and ability to respond flexibly to real-world pressures (e.g. capacity surges) illustrates their value as a system partner.\nSocial Value (10%)\n\u2022\tThe PES delivery of enhanced optometric pathways contributes significantly to social value in alignment with NHS England\u0027s Social Value Model and the ICB\u0027s commitment to community-based, patient-centred care.\n\u2022\tThe service offers improved local access to optometry services, reducing the need for hospital visits and associated patient travel, which lowers carbon emissions and supports environmental sustainability. \n\u2022\tAppointments delivered within the community enable earlier interventions and better long-term health outcomes for patients, particularly those with mobility challenges or in underserved areas. This aligns with NHS goals to reduce health inequalities and promote fairer access.\n\u2022\tPES contracts with local High Street optometrists which train and retain local staff, contributing to employment, skill development, and economic sustainability across Surrey. \n\u2022\tThe organisation also collaboration with other local primary care services and integrates care pathways to reduce demand on acute settings. This supports the broader system\u0027s resilience and encourages partnership working across the ICS.\n\u2022\tThrough regular patient feedback, PES continues to shape the service to meet community needs, enhancing patient experience and empowerment. Their person-centred approach helps address wider determinants of health while ensuring care is safe, timely, and effective.\nGovernance and Decision-Making\nApproval:\nNHS Surrey Heartlands ICB Commissioning, Contracting \u0026 Commercial (CCC) Committee Executive Board \nConflicts of Interest:\nNo conflicts of interest were identified.  \nThis is a Provider Selection Regime (PSR) contract award notice . The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act 2023 do not apply to this award.  \nWritten representations should be sent to robert.kitt1@nhs.net",
  "id": "061120-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05a56f",
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        "locality": "Woking",
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        "region": "UKJ2",
        "streetAddress": "Dukes Court, Duke Street"
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      "contactPoint": {
        "email": "maggie.czapiewska1@nhs.net",
        "name": "Maggie Czapiewska"
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        "streetAddress": "Waulk Mill (23), 51 Bengal Street"
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      "id": "GB-COH-06722353",
      "identifier": {
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        "legalName": "Primary Eyecare Limited",
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      "name": "Primary Eyecare Limited",
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        "locality": "Woking"
      },
      "id": "GB-FTS-157943",
      "identifier": {
        "legalName": "NHS Surrey Heartlands ICB"
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      "name": "NHS Surrey Heartlands ICB",
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  "tender": {
    "classification": {
      "description": "Optician services",
      "id": "85160000",
      "scheme": "CPV"
    },
    "description": "A community based, Surrey-wide Optometry service delivering a number of enhanced care optometry pathways by accredited High Street Opticians.",
    "id": "Enhanced Optometry Pathways - 1 April 2024 - Primary Eyecare Service",
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              "name": "The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard",
              "type": "quality"
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        },
        "description": "Enhanced care optometry pathways delivered by accredited High Street optometrists.  Pathways include pre-cataract assessment, Glaucoma repeat readings, Minor Eye conditions, Wet Age Related Macular degeneration. The service provides increased choice and control for service users as to where and when their treatment is delivered and provides on-going care closer to home.\nNHS Surrey Heartlands ICB has awarded a contract to the Primary Eyecare Service Limited under Direct Award C. \nThe approximate lifetime value of the contract will be \u00a31,679,000 over the two year term, from 1st April 2024 until 31st March 2026.\nThis procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.",
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    "mainProcurementCategory": "services",
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    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
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        "id": "D_OUTSIDE_SCOPE",
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    ],
    "status": "complete",
    "title": "Enhanced Optometry Pathways"
  }
}