Buyer Name: Norfolk County Council
Buyer Address: County Hall, Martineau Lane, Norwich, UKH15, NR1 2DH, United Kingdom
Contact Name: Claire Dawson
Contact Email: sourcingteam@norfolk.gov.uk
Buyer Name: Norfolk County Council
Buyer Address: County Hall, Martineau Lane, Norwich, UKH15, NR1 2DH, United Kingdom
Contact Name: Claire Dawson
Contact Email: sourcingteam@norfolk.gov.uk
Norfolk County Council requires legal services for the in-house insurance team to predominately help support the delivery of the claims service, and is re-tendering its expiring framework agreement for these services. The insurance team is a team of 12 staff led by the Head of Insurance and comprises a mixture of claims handler investigators and insurance officers with administrative support provided by the Business Support Team. Legal representation is required by the insurance team to predominately help support the delivery of the claims service. Legal representatives will need to provide a high standard of professional service advice and guidance on all matters relating to insurance claims handled by the team. Typical duties will include but not be limited to: • Provision of general legal advice • Representing the authority in litigation • Maintaining a knowledge of issues facing the authority and being prepared to offer legal opinions • Supporting the development and knowledge of the insurance team. The insurance team provide support to the Norse Group and as such require coverage across the country. Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions. Please note that Norfolk County Council has joined the government's Devolution Priority Programme. This process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor. Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries. Market engagement has not been undertaken. The Risk and Insurance Team are reprocuring an existing framework agreement and are not changing the substance of the service, and therefore there was little value in holding market engagement when a planned procurement notice and pipeline notice have already been published to give the market forewarning of the upcoming procurement.
External Link: https://www.find-tender.service.gov.uk/Notice/061182-2025
Link Description: Tender notice on Find a Tender
Lot 1 Status: active
Lot 1 Value (Gross): GBP 2,250,000
Lot 1 Contract Start: 2026-05-01T00:00:00+01:00
Lot 1 Contract End: 2030-04-30T23:59:59+01:00
Lot 1 Award Criterion (quality): Scenarios (30%)
Lot 1 Award Criterion (quality): Cost effectiveness (10%)
Lot 1 Award Criterion (quality): Risk Management (5%)
Lot 1 Award Criterion (quality): Training and Development (5%)
Lot 1 Award Criterion (quality): Fraud (5%)
Lot 1 Award Criterion (quality): Added value (5%)
Lot 1 Award Criterion (price): Price (40%)
Document Description: Not published
Document Description: Invitation to Tender
Document Description: Framework guide for applicants
Document Description: Framework agreement terms and conditions
Document Description: Tender notice on Find a Tender
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"description": "Norfolk County Council requires legal services for the in-house insurance team to predominately help support the delivery of the claims service, and is re-tendering its expiring framework agreement for these services. \nThe insurance team is a team of 12 staff led by the Head of Insurance and comprises a mixture of claims handler investigators and insurance officers with administrative support provided by the Business Support Team. \nLegal representation is required by the insurance team to predominately help support the delivery of the claims service.\nLegal representatives will need to provide a high standard of professional service advice and guidance on all matters relating to insurance claims handled by the team. Typical duties will include but not be limited to:\n\u2022\tProvision of general legal advice\n\u2022\tRepresenting the authority in litigation\n\u2022\tMaintaining a knowledge of issues facing the authority and being prepared to offer legal opinions\n\u2022\tSupporting the development and knowledge of the insurance team.\nThe insurance team provide support to the Norse Group and as such require coverage across the country. \nFull details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions. \nPlease note that Norfolk County Council has joined the government\u0027s Devolution Priority Programme. \nThis process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor. \nGovernment has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk\u0027s current geographical boundaries.\nMarket engagement has not been undertaken. The Risk and Insurance Team are reprocuring an existing framework agreement and are not changing the substance of the service, and therefore there was little value in holding market engagement when a planned procurement notice and pipeline notice have already been published to give the market forewarning of the upcoming procurement.",
"documents": [
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"description": "Tender notice on Find a Tender",
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"legalBasis": {
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"submissionMethodDetails": "This procurement will be managed electronically via the Council\u0027s eProcurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. \nClarifications must be raised through the in-tend platform, and responses to clarification questions will be published on the in-tend platform. Clarifications will not be answered by email.\nFull instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/Registration and https://in-tendhost.co.uk/norfolkcc/aspx/Help. You will be able to see the procurement project under the \u0027Tenders\u0027 section and when registered and logged in will be able to \u0027Express an Interest\u0027 to view the associated documentation. In order to view clarifications, you must be logged in.\nIf you have any problems using the system you can find information under the \u0027Help\u0027 section of the website at https://in-tendhost.co.uk/norfolkcc/aspx/Help. \nIf you have any technical problems with accessing in-tend, you can contact the InTend support team by phoning +44 (0) 114 407 0065 or emailing support@in-tend.co.uk.",
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"description": "When entering into contracts from the Framework Agreement, the Council will use the call-off terms and conditions included as a Schedule to the Terms and Conditions of Contract in accordance with the Framework Agreement.\nEach time the Council has a requirement it will either:\n\u2022\tdirectly award a contract to one supplier from information supplied in this Invitation to Tender and from the prices submitted in the price schedule (\"Direct Award\")\nor\n\u2022\thold a competition involving all suppliers capable of performing the contract. This will involve inviting bids from Suppliers on the framework and will be scaled to the size and complexity of the requirement (\"Further Competition\").\nIt is anticipated that most contracts will be directly awarded.\nContracts awarded under the framework may have a maximum total duration of 6 years. No contract awarded from the framework will be permitted to extend beyond 30 April 2036 and must be awarded during the term of the Framework.\nDirect Awards will be made based on the information supplied in Applicants\u0027 responses to the Invitation to Tender and from the prices submitted in the price schedule, and will take in to account:\n\u2022\tThe services offered in the Invitation to Tender aligned with the specific requirement\n\u2022\tThe price(s) quoted in the Price Schedule\n\u2022\tWhere relevant, locality\n\u2022\tExperience of the team relevant to the claim\n\u2022\tTeam availability\n\u2022\tAny capacity constraints indicated within the framework tender response.\nWhere a Provider is unable to fulfil the requirement at direct contract award, the next most appropriate Provider will be awarded the contract.\nThe award criteria for further competitions will be set within the ranges indicated in the Invitation to Tender.\nPrices bid at the Invitation to Tender stage are the maximum appointed suppliers will be able to charge throughout the term of the framework, unless otherwise indicated in the terms and conditions of contract.\nPlease note that there is no guarantee of work.",
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"title": "Legal representation for the insurance team",
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}