Buyer Name: Crown Commercial Service
Buyer Address: 9th Floor, The Capital, Old Hall Street, Liverpool, UKD72, L3 9PP, United Kingdom
Contact Email: supplier@crowncommercial.gov.uk
Contact Telephone: +44 3454102222
Buyer Name: Crown Commercial Service
Buyer Address: 9th Floor, The Capital, Old Hall Street, Liverpool, UKD72, L3 9PP, United Kingdom
Contact Email: supplier@crowncommercial.gov.uk
Contact Telephone: +44 3454102222
Crown Commercial Service (CCS) is seeking to establish a single agreement for the ongoing provision of a digital platform for the support and maintenance of registration and sign in services, support and maintenance of existing Dynamic Purchasing Systems and LVPS (Low Value Purchase System), functionality to support the delivery of new Dynamic Markets and the provision of the Modern Slavery Assessment Tool (MSAT). The contract is designed to be a replacement to consolidate existing service requirements, which are currently delivered via two separate contracts, RM6101 CCS & CCSO24A27-1, into one combined agreement for all required services. The new agreement should cover the term 1st October 2025 through until no later than 28th February 2029.
No linked documents found for this notice.
Lot 1 Status: complete
Document Description: Not published
Contract Title: Provision of Dynamic Systems
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"id": "1",
"title": "Availability"
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"description": "\u2265 90% of calls to the Helpdesk Service answered in \u2264 30 seconds\nduring the relevant Service Period and\u2265 98% of calls to the Helpdesk\nService answered \u2264 60 seconds during the relevant Service Period.\nCalls to the Helpdesk Service receiving an automated response or\nplaced into a queuing system shall be deemed not to have been\nanswered.\n\u003e 85% of calls answered in \u003e 30 seconds; or \u003e 94% of calls answered\nin \u003e 60 seconds, in a Service Period\n0.5% for each percentage point (or part thereof) below the OSL",
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"id": "3",
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"dateSigned": "2025-09-30T00:00:00+01:00",
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"datePublished": "2025-10-01T11:13:12+01:00",
"description": "Contract details notice on Find a Tender",
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"startDate": "2025-10-01T00:00:00+01:00"
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"title": "Provision of Dynamic Systems",
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"postalCode": "L3 9PP",
"region": "UKD72",
"streetAddress": "9th Floor, The Capital, Old Hall Street"
},
"contactPoint": {
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"telephone": "+44 3454102222"
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"url": "https://www.gov.uk/ccs"
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"address": {
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"postalCode": "M4 6JA",
"region": "UKD33",
"streetAddress": "Paragon Mill, Jersey Street, Ancoats"
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"id": "GB-COH-04854362",
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"name": "NQC LIMITED",
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"tag": [
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"description": "Crown Commercial Service (CCS) is seeking to establish a single\nagreement for the ongoing provision of a digital platform for the\nsupport and maintenance of registration and sign in services, support\nand maintenance of existing Dynamic Purchasing Systems and LVPS\n(Low Value Purchase System), functionality to support the delivery of\nnew Dynamic Markets and the provision of the Modern Slavery\nAssessment Tool (MSAT).\nThe contract is designed to be a replacement to consolidate existing\nservice requirements, which are currently delivered via two separate\ncontracts, RM6101 CCS \u0026 CCSO24A27-1, into one combined\nagreement for all required services. The new agreement should cover\nthe term 1st October 2025 through until no later than 28th February\n2029.",
"documents": [
{
"description": "Not published",
"documentType": "conflictOfInterest",
"id": "conflictOfInterest"
}
],
"id": "CCTS25B56",
"legalBasis": {
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"scheme": "UKPGA",
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"lots": [
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"status": "complete"
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],
"procurementMethod": "direct",
"procurementMethodDetails": "Direct award",
"procurementMethodRationale": "Following the introduction of PA23, all DPS\u0027 that have been let under\nPCR2015 must expire no later than 24 February 2029. Given that\nthese DPS\u0027 are live procurements and are on a platform which has\nbeen integrated with CDP, the cost and time of change would be\nsignificant therefore due to technical and legislative reasons a direct\naward to the incumbent supplier, to maintain continuity, is the best\noption.",
"procurementMethodRationaleClassifications": [
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{
"id": "additionalRepeatExtensionPartialReplacement"
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],
"status": "complete",
"title": "Provision of Dynamic Systems"
}
}