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ICT Managed Service

NORTH STAR HOUSING GROUP

Buyer Contact Info

Buyer Name: NORTH STAR HOUSING GROUP

Buyer Address: Endeavour House, Thornaby, UKC11, TS17 6QN, United Kingdom

Contact Email: procurement@northstarhg.co.uk

Status
complete
Procedure
open
Value
1800000.0 GBP
Published
02 Oct 2025, 10:25
Deadline
n/a
Contract Start
15 Feb 2026, 00:00
Contract End
15 Feb 2029, 23:59
Category
n/a
CPV
30211300 - Computer platforms
Region
n/a
Awarded To
ANS GROUP LIMITED
Official Source
Open Find a Tender

Description

North Star Housing Group is seeking to appoint a Managed Service Partner (MSP) to provide and support core ICT infrastructure and networks. North Star's current managed service contract terminates in mid-February 2026 and its architecture was designed around a legacy co-location data centre and MPLS network design. Over recent years, North Star has adopted a "Cloud First" strategy for the delivery of its ICT services and many of its legacy systems are now delivered as Software as a Service (SaaS) solutions. A small number of applications remain to be hosted by the appointed MSP, and these will potentially further reduce during the contract term as further hosted applications are replaced by SaaS solutions The MSP will be required to support North Star's delivery of services to its headquarters in Stockton-on-Tees and eight smaller sites in the region, although it is envisaged that the MSP will deliver a significant amount of service remotely and limited attendance at North Star premises may be required. Note that visits to staff homes or partner locations will not be required and that supply, support and logistics for end-user devices is not in-scope. The scope of the MSP contract includes: • Strategic Architecture • Hosting • Wide Area Networks • Local Wired and Wireless Area Networks • Second- and Third-Line Service Desk • Security including Firewall Management • Patching • Backup • Business Continuity • End-User Device Services (limited to provision of thin-client desktop, e.g. Citrix) • Account Management • Monthly Service Reports and Meetings • Onboarding of Services • Rate Card for ad-hoc work Total value (estimated) £1,800,000 excluding VAT £2,160,000 including VAT Above the relevant threshold Contract dates (estimated) 15 February 2026 to 15 February 2029 Possible extension to 15 February 2032 6 years, 1 day Description of possible extension: 15 February 2026 to 14 February 2029 3 years Possible extension to 14 February 2032 at North Star's sole discretion

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Awards

Award Title: ICT Managed Service

Raw Notice JSON

Expand raw payload
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    "description": "North Star Housing Group is seeking to appoint a Managed Service Partner (MSP) to provide and support core ICT infrastructure and networks.\nNorth Star\u0027s current managed service contract terminates in mid-February 2026 and its architecture was designed around a legacy co-location data centre and MPLS network design. Over recent years, North Star has adopted a \"Cloud First\" strategy for the delivery of its ICT services and many of its legacy systems are now delivered as Software as a Service (SaaS) solutions. A small number of applications remain to be hosted by the appointed MSP, and these will potentially further reduce during the contract term as further hosted applications are replaced by SaaS solutions\nThe MSP will be required to support North Star\u0027s delivery of services to its headquarters in Stockton-on-Tees and eight smaller sites in the region, although it is envisaged that the MSP will deliver a significant amount of service remotely and limited attendance at North Star premises may be required. Note that visits to staff homes or partner locations will not be required and that supply, support and logistics for end-user devices is not in-scope.\nThe scope of the MSP contract includes:\n\u2022 Strategic Architecture\n\u2022 Hosting\n\u2022 Wide Area Networks\n\u2022 Local Wired and Wireless Area Networks\n\u2022 Second- and Third-Line Service Desk\n\u2022 Security including Firewall Management\n\u2022 Patching\n\u2022 Backup\n\u2022 Business Continuity\n\u2022 End-User Device Services (limited to provision of thin-client desktop, e.g. Citrix)\n\u2022 Account Management\n\u2022 Monthly Service Reports and Meetings\n\u2022 Onboarding of Services\n\u2022 Rate Card for ad-hoc work\nTotal value (estimated)\n\u00a31,800,000 excluding VAT\n\u00a32,160,000 including VAT\nAbove the relevant threshold\nContract dates (estimated)\n15 February 2026 to 15 February 2029\nPossible extension to 15 February 2032\n6 years, 1 day\nDescription of possible extension:\n15 February 2026 to 14 February 2029\n3 years\nPossible extension to 14 February 2032 at North Star\u0027s sole discretion",
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    "title": "ICT Managed Service"
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}