← Back to opportunities

Independent Complaints Adjudication Service for OFSTED (ICASO)

Department for Education

Buyer Contact Info

Buyer Name: Department for Education

Buyer Address: Sanctuary Buildings, 20 Great Smith Street, London, UKI32, SW1P3BT, United Kingdom

Contact Email: Commercial.Helpdesk@education.gov.uk

Status
complete
Procedure
open
Value
124500.0 GBP
Published
02 Oct 2025, 11:49
Deadline
n/a
Contract Start
01 Nov 2025, 00:00
Contract End
31 Oct 2028, 23:59
Category
n/a
CPV
79422000 - Arbitration and conciliation services
Region
n/a
Awarded To
CEDR Services Limited
Official Source
Open Find a Tender

Description

The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE. The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage. The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Awards

Award Title: Independent Complaints Adjudication Service for OFSTED (ICASO)

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "aboveThreshold": true,
      "assessmentSummariesDateSent": "2025-10-01T00:00:00+01:00",
      "contractPeriod": {
        "endDate": "2028-10-31T23:59:59+00:00",
        "maxExtentDate": "2029-10-31T23:59:59+00:00",
        "startDate": "2025-11-01T00:00:00+00:00"
      },
      "date": "2025-09-26T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-10-02T12:49:22+01:00",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "061681-2025",
          "noticeType": "UK6",
          "url": "https://www.find-tender.service.gov.uk/Notice/061681-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Arbitration and conciliation services",
              "id": "79422000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2025-10-22T23:59:59+01:00",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "renewal": {
        "description": "The contract shall run from the effective date for an initial period of 3 years (the contract period) with an option to extend for up to 12 months reviewed at the end of the 3 year period if required."
      },
      "standstillPeriod": {
        "endDate": "2025-10-13T23:59:59+01:00"
      },
      "status": "pending",
      "suppliers": [
        {
          "id": "GB-PPON-PBPR-5822-DRBQ",
          "name": "CEDR Services Limited"
        }
      ],
      "title": "Independent Complaints Adjudication Service for OFSTED (ICASO)",
      "value": {
        "amount": 124500,
        "amountGross": 149400,
        "currency": "GBP"
      }
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 2
      },
      {
        "id": "2",
        "measure": "finalStageBids",
        "relatedLot": "1",
        "value": 2
      },
      {
        "id": "3",
        "measure": "smeFinalStageBids",
        "relatedLot": "1",
        "value": 2
      },
      {
        "id": "4",
        "measure": "vcseFinalStageBids",
        "relatedLot": "1",
        "value": 0
      }
    ]
  },
  "buyer": {
    "id": "GB-PPON-PDZG-3487-DPVD",
    "name": "Department for Education"
  },
  "date": "2025-10-02T12:49:22+01:00",
  "id": "061681-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-058a9f",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1P3BT",
        "region": "UKI32",
        "streetAddress": "Sanctuary Buildings, 20 Great Smith Street"
      },
      "contactPoint": {
        "email": "Commercial.Helpdesk@education.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PDZG-3487-DPVD",
      "identifier": {
        "id": "PDZG-3487-DPVD",
        "scheme": "GB-PPON"
      },
      "name": "Department for Education",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "EC4M 8BU",
        "region": "UKI31",
        "streetAddress": "100 St. Paul\u0027s Churchyard"
      },
      "contactPoint": {
        "email": "info@cedr.com"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "vcse": false
      },
      "id": "GB-PPON-PBPR-5822-DRBQ",
      "identifier": {
        "id": "PBPR-5822-DRBQ",
        "scheme": "GB-PPON"
      },
      "name": "CEDR Services Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted\u0027s handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE.\nThe supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted\u0027s webpage.\nThe DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs).  Consideration will also be given to consortia and collaborative bids from all forms of organisations.",
    "id": "Project_9994",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "Independent Complaints Adjudication Service for OFSTED (ICASO)"
  }
}