Audience Interactive Social Media Toolkit

{
  "buyer": {
    "id": "GB-PPON-PJRB-3233-GTQL",
    "name": "BBC (British Broadcasting Corporation)"
  },
  "date": "2025-10-02T14:31:31+01:00",
  "id": "061771-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05a6f1",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "W1A 1AA",
        "region": "UKI32",
        "streetAddress": "Broadcasting House, Portland Place"
      },
      "contactPoint": {
        "email": "no_reply@bbc.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
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        "url": "http://www.bbc.co.uk/supplying/"
      },
      "id": "GB-PPON-PJRB-3233-GTQL",
      "identifier": {
        "id": "PJRB-3233-GTQL",
        "scheme": "GB-PPON"
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      "name": "BBC (British Broadcasting Corporation)",
      "roles": [
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  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-01-26T23:59:59+00:00"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "The BBC currently relies on IMI Social to capture, route, and curate audience contributions from SMS, social media, and WhatsApp, integrating them into BBC production workflows. This enables various on-air applications, such as reading SMS messages on the radio, playing WhatsApp voice notes, and rendering audience data for on-screen graphics. The platform processes millions of messages each month across radio, podcasts, news, and TV.\nAudience contributions via social media and SMS are a vital editorial component of live radio and TV programmes, often shaping content in real-time. Approximately 4,000 BBC users rely on the system to receive, moderate, and publish around four million messages per month.\nTo ensure continuity, the BBC is procuring a new web-based Social Audience Engagement Solution. A well-structured system will provide key benefits including compliance, auditability, and adherence to governance models. Without it, there is a risk of operational gaps and non-compliance, potentially disrupting editorial workflows and impacting regulatory assurance.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-10-02T14:31:31+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "061771-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/061771-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-10-15T14:00:00+01:00"
    },
    "id": "PROC/2025/48",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Industry specific software development services",
            "id": "72212100",
            "scheme": "CPV"
          },
          {
            "description": "Communication software package",
            "id": "48510000",
            "scheme": "CPV"
          },
          {
            "description": "Communication and multimedia software package",
            "id": "48500000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
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        "id": "1",
        "relatedLot": "1"
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    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
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            {
              "name": "Cost",
              "numbers": [
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                  "weight": "percentageExact"
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              "type": "cost"
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        },
        "contractPeriod": {
          "endDate": "2029-02-15T23:59:59+00:00",
          "maxExtentDate": "2031-02-15T23:59:59+00:00",
          "startDate": "2026-02-16T00:00:00+00:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Initial contract is for three (3) years with an option to extend for a further two (2) years."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "For full details of Conditions of Participation, please refer to the tender documentation.",
              "type": "economic"
            },
            {
              "description": "For full Minimum Standards and/or conditions of participation, please refer to the tender documentation.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 2600000,
          "amountGross": 3120000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "Single stage process, with:\n1. Initial submission of tender\n2. Clarifications\n3. Presentations\n4. Best and final offer"
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "status": "active",
    "submissionMethodDetails": "In order to take part in this tender, please take the following steps:\n1 - Register your company on the Jaggaer eSourcing portal (this is only required once):\n1.1 Go to https://bbc.bravosolution.co.uk\n1.2 - Click the link on the login page to register.\n1.3 Accept the terms and conditions and click \u0027Continue\u0027.\n1.4 - Enter your correct business and user details.\n1.5 - Note the username you chose and click \u0027Save\u0027 when complete.\n1.6 - You will shortly receive an email with your temporary password.\n2 - Express an interest in the tender:\n2.1 - Login to the portal with the username/password.\n2.2 - Click the \u0027PQQs Open to all Suppliers\u0027 link.\n2.3 - Click on the relevant PQQ to access the content.\n2.4 - Click the \u0027Express Interest\u0027 button at the top of the page. This will move the PQQ into your \u0027My PQQs page. (This is a secure area reserved for your projects only).\n2.5 - You can now access any attachments by clicking \u0027Buyer Attachments\u0027 in the \u0027PQQ Details\u0027 box.\n3. Responding to the tender:\n3.1 - Click \u0027My Response\u0027 under PQQ Details\u0027, you can choose to \u0027Create Response\u0027 or to \u0027Decline to Respond\u0027 (please give a reason if declining).\n3.2 - All RFI documentation can be found within the eTendering portal.\n3.3 - Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ.\n3.4 You must then submit your reply using the \u0027Submit Response\u0027 button at the top of the page. If you require any further assistance, please consult the online help, or contact the Jaggaer eSourcing help desk.\n* * All questions relating to this tender should be submitted via the BBC\u0027s eSourcing portal at https://bbc.bravosolution.co.uk * *",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
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    "tenderPeriod": {
      "endDate": "2025-10-31T14:00:00+00:00"
    },
    "title": "Audience Interactive Social Media Toolkit",
    "value": {
      "amount": 2600000,
      "amountGross": 3120000,
      "currency": "GBP"
    }
  }
}