Non-Emergency Patient Transport Services (NEPTS)

{
  "buyer": {
    "id": "GB-FTS-67022",
    "name": "NHS West Yorkshire Integrated Care Board"
  },
  "date": "2025-10-02T17:19:40+01:00",
  "id": "061921-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-059426",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Wakefield",
        "postalCode": "WF1 1LT",
        "region": "UKE4",
        "streetAddress": "White Rose House, West Parade"
      },
      "contactPoint": {
        "email": "wyicb-kirk.procurement@nhs.net",
        "name": "Simon Rowe"
      },
      "details": {
        "buyerProfile": "https://www.westyorkshire.icb.nhs.uk/",
        "url": "https://www.westyorkshire.icb.nhs.uk/"
      },
      "id": "GB-FTS-67022",
      "identifier": {
        "legalName": "NHS West Yorkshire Integrated Care Board"
      },
      "name": "NHS West Yorkshire Integrated Care Board",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderUpdate"
  ],
  "tender": {
    "amendments": [
      {
        "id": "1",
        "unstructuredChanges": [
          {
            "newValue": {
              "text": "This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally awarded using the Direct Award C process."
            },
            "oldValue": {
              "text": "This is a Provider Selection Regime (PSR) intention to award notice. The Standstill Period will begin on the day after the publication of this notice and shall end at midnight on the 17th September 2025. Representations by providers must be made to the relevant authority in writing to the named Contact Person.  This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the PSR.Written representations should be sent to wyicb-kirk.procurement@nhs.net  Your response must include the information belowCost criterion / Price The existing provider(s) is satisfying the contract and will likely satisfy the proposed contract to a sufficient standard.Weighting:100The service has been reviewed against the key criteria of the Provider Selection Regime. The criteria were given the following weightings throughout.Quality and innovation (including performance): 60%, including 40% for performance against contractual KPIs.  Value: 10%Integration, collaboration and service sustainability: 10%Improving access, reducing health inequalities and improving choice: 10%Social value: 10%The existing provider scored over 70%, which is the Contract Authority\u2019s pass mark to proceed with the intent to award notice.The existing provider has consistently met the majority of KPIs (6 out of 9) within the preceding 12 months.  Under-performance against 2 out of 9 KPIs has been marginal, and where performance improvement can be evidenced throughout the preceding 12 months.  The Contracting Authority has assessed this to be acceptable. The existing provider\u2019s non-achievement of 1 Key Performance Indicator - for its call-handling response - has been scrutinised (throughout the 2024/25 financial year) and has been subject to a specific project since April 2025 to reduce the volume of calls and improve performance.  From April 2025 to July 2025, under-performance is now marginal and the KPI has been met in-full for June and July 2025. The Contracting Authority has assessed this to be acceptable. For the other aspects of the key criteria, the Contracting Authority adopted a standardised scoring matrix. This consisted of assessing the information from the review of service against the requirements listed within the statutory guidance for the Provider Selection Regime. There are no declarations of Interest."
            },
            "where": {
              "section": "VI.3.0.1"
            }
          }
        ]
      }
    ],
    "classification": {
      "description": "Ambulance services",
      "id": "85143000",
      "scheme": "CPV"
    },
    "description": "Non-emergency Patient Transport (NEPTS) provides pre-planned and on-day (unplanned) transport to support eligible patients to access NHS funded care. NEPTS caters for those patients who are either too ill to get to hospital without assistance or for whom travelling may cause their condition to deteriorate. The service provides for a wide range of patient mobilities, requiring a variety of vehicle types and levels of care consistent with the patient\u0027s medical needs - including specialist moving and handling or support during transport such as provision of oxygen.",
    "id": "C386124",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "mainProcurementCategory": "services",
    "title": "Non-Emergency Patient Transport Services (NEPTS)"
  }
}