Framework for: The Provision of a Regulated Care at Home Service

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    "name": "Bridgend County Borough Council"
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  "date": "2025-10-08T11:16:51+01:00",
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        "countryName": "United Kingdom",
        "locality": "Bridgend",
        "postalCode": "CF31 4WB",
        "region": "UKL17",
        "streetAddress": "Bridgend County Borough Council"
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        "email": "helen.watkins@bridgend.gov.uk",
        "name": "Helen Watkins",
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    "description": "Bridgend County Borough Council are recommissioning its Care at Home services and are keen to attract a number of quality registered domiciliary care providers who are interested in working with us.  Our vision for our commissioned support at home domiciliary services focuses on empowering people to live well at home by building on their strengths, focusing on what matters most and supporting them to achieve their goals and stay connected to their communities. \nBridgend County Borough Council are committed to securing quality Framework provision and the successful providers will have evidenced they have the experience, skills, knowledge and competence of undertaking this work in a social care environment, and in particular to people with a range of needs, who may also be regarded as vulnerable, including older people and people with complex needs. \nGeographically Bridgend County Borough comprises of 39 wards which are a mix of rural, valley and urban communities. From the Garw Valley in the north to the holiday town of Porthcawl in the south, Bridgend County has a diverse range of landscapes and communities.\nCurrent data (July 2025) indicates that in terms of the domiciliary care element of the new model - 773 Individuals are currently supported with the delivery of 8987 hours of personal care per week.\nThe Council is committed to supporting people to continue to live independently in their own homes for longer and this Framework will support and facilitate this and a\npreventative approach to supporting individuals within Bridgend.",
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          "maxExtentDate": "2032-03-31T23:59:59+01:00",
          "startDate": "2026-04-01T00:00:00+01:00"
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        "status": "active",
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          "amountGross": 792000000,
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    "procurementMethodDetails": "Open procedure",
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    "riskDetails": "see tender pack",
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    "submissionMethodDetails": "https://etenderwales.bravosolution.co.uk\nitt_120486 - B724/25 - Framework for: The Provision of a Regulated Care at Home Service",
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    "techniques": {
      "frameworkAgreement": {
        "description": "Referral Procedure\nRequests for services made to Providers made under this Framework Agreement will come from the Brokerage Team, which may come from: -\n\u2022\tThe Councils internal Support at Home Assessment Team, where individuals will have undergone an assessment period with the team which has determined their needs and outcomes.\n\u2022\tDirectly from the Social Work Network teams. \n\u2022\tDirect discharge from hospitals also known as SAH IDC.\nRequests for support will be distributed from Brokerage in the form of a Distribution List which will be circulated to all the commissioned providers through email.  The frequence of this circulation will depend on the need and number of individuals on the list, which can fluctuate.  Framework Providers must submit a response to Brokerage stating their availability and a proposed start date which should be within 7 days of the offer being placed. Brokerage will then award the package in accordance with the Call Off Procedure and notify the successful Framework Provider of the outcome.  \nCriteria Assessment\na.\tProvider Profile - including regulatory and organisational status meets the requirements of the contract.\nb.\tQuality, safeguarding, Performance \u0026 Contract Compliance \u2013 ascertained from Council records and reports/updates provided by the council\u2019s Network teams.\nc.\tCompliance with the Council\u2019s relevant returns, invoicing, and performance and monitoring processes \u2013 ascertained from Council records and reports.\nd.\tCapacity and Geographical Coverage - a Provider\u2019s capacity will be ascertained for each care package. \nThe Providers engagement with social work network teams and MDT meetings.\ne.\tThe Providers economic viability and sustainability, and their availability and timeliness to commence the package of support.\nCall-off Procedure following the criteria met by Framework Providers:\nPurchasing individual care packages under the Framework shall be conducted as follows:\nThe overall weekly cost of a care package will be calculated using the unit rates submitted by Providers for the total weekly assessed hours of support required. \nEvidence of working in an outcome focused way and enabling individuals to regain and or maintain their levels of independence.  \nWhere more than one Framework Provider has come forward with capacity for an available package of care, the Brokerage Team will consider them in accordance with the above criteria and the Provider demonstrating the most economically advantageous service and/or most favourable terms for the Individual shall be offered the package. \nA password-protected copy of the Individual\u2019s Care and Support Plan or Care and Treatment Plan, plus an Individual Service Agreement (ISA) will then be forwarded to the allocated Framework Provider via email. In accordance with GDPR regulations, the sharing of relevant passwords will be done separately to the initial email.\nThe Framework Provider should ensure that where possible referrals to them are handled and processed within two (2) working days of receipt, with an introductory/assessment visit made to the Individual (and where applicable) their Carer with the whole process being completed within 7 days. \nThe Framework Provider will confirm acceptance of the care and support package by signing the ISA and returning it via a secure link to the Brokerage Team following their introductory/assessment visit.\nCommissioned services must have an appropriate Admissions and Commencement of Service Policy in place that sets out their approach to ensuring a smooth and seamless transition and start of the service process.\nExceptions to the call-off procedure, where Framework Providers are unable to respond to service requests in a timely way, will be undertaken in accordance with the Council\u2019s Contract Procedure Rules. \nSee tender pack for further guidance.",
        "maximumParticipants": 15,
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    "title": "Framework for: The Provision of a Regulated Care at Home Service",
    "value": {
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      "amountGross": 792000000,
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