Customer Relationship Management (CRM) System

{
  "awards": [
    {
      "id": "065150-2025-DN780459-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-05189963",
          "name": "Digital Interactive Limited"
        }
      ]
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 17
      }
    ]
  },
  "buyer": {
    "id": "GB-FTS-143374",
    "name": "Nottinghamshire County Council"
  },
  "contracts": [
    {
      "awardID": "065150-2025-DN780459-1",
      "dateSigned": "2025-09-17T00:00:00+01:00",
      "id": "065150-2025-DN780459-1",
      "status": "active",
      "value": {
        "amount": 105900,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-10-14T12:36:55+01:00",
  "description": "This contract was awarded via a compliant call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.\nThe supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework\u0027s terms and conditions and the Public Contracts Regulations 2015.",
  "id": "065150-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05cc39",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Nottingham",
        "postalCode": "NG27QP",
        "region": "UKF16",
        "streetAddress": "County Hall, Loughborough Road"
      },
      "contactPoint": {
        "email": "fraser.walker@nottscc.gov.uk",
        "name": "Fraser Walker"
      },
      "details": {
        "classifications": [
          {
            "description": "Regional or local authority",
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "General public services",
            "id": "01",
            "scheme": "COFOG"
          }
        ],
        "url": "https://www.nottinghamshire.gov.uk"
      },
      "id": "GB-FTS-143374",
      "identifier": {
        "legalName": "Nottinghamshire County Council",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "name": "Nottinghamshire County Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "N1 7GU",
        "region": "UK",
        "streetAddress": "20-22 Wenlock Road, London, N1 7GU"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-COH-05189963",
      "identifier": {
        "id": "05189963",
        "legalName": "Digital Interactive Limited",
        "scheme": "GB-COH"
      },
      "name": "Digital Interactive Limited",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "WC2A 2LL"
      },
      "id": "GB-FTS-2734",
      "identifier": {
        "legalName": "The Royal Courts of Justice"
      },
      "name": "The Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "Software supply services",
      "id": "72268000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "An effective CRM to log, record and be \nable to report on Complaints/ Correspondence/ FOI\u0027s/\nSAR\u0027s/ Police requests \u0026 Data Incidents.",
    "id": "ocds-h6vhtk-05cc39",
    "items": [
      {
        "deliveryAddresses": [
          {
            "region": "UKC"
          },
          {
            "region": "UKD"
          },
          {
            "region": "UKE"
          },
          {
            "region": "UKF"
          },
          {
            "region": "UKG"
          },
          {
            "region": "UKH"
          },
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          },
          {
            "region": "UKK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        },
        "description": "Nottinghamshire County Council has awarded a contract for the provision of cloud-based software services via a call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.\nThe contract supports the delivery of an effective CRM to log, record and be able to report on Complaints/Correspondence/FOI\u0027s/SAR\u0027s/Police Requests and Data Incidents. The supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework\u0027s terms and conditions.",
        "hasOptions": true,
        "id": "1",
        "options": {
          "description": "This Call-Off Contract can be extended by the Buyer for one period \nof up to 12 months,"
        },
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The contract was awarded via a compliant call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.\nIn accordance with the framework\u0027s terms and the Public Contracts Regulations 2015, Nottinghamshire County Council conducted a desktop evaluation of pre-approved supplier offerings listed on the Digital Marketplace. A total of 17 suppliers were longlisted based on their ability to meet the Council\u0027s functional requirements, pricing structure, and service availability.\nFollowing a comprehensive review of published service descriptions, pricing, and terms, the selected supplier Digital Interactive Ltd was identified as the only provider able to deliver all required modules and meet every specification criterion without the need for bespoke development or additional procurement.\nThe framework permits direct award without further competition where a single supplier demonstrably meets all requirements. This approach ensures transparency, value for money, and full compliance with the framework\u0027s call-off procedure.",
    "procurementMethodRationaleClassifications": [
      {
        "description": "The procurement falls outside the scope of application of the directive",
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
      }
    ],
    "status": "complete",
    "title": "Customer Relationship Management  (CRM) System"
  }
}