Transcription and Recording Services

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Voice recorders",
              "id": "32342450",
              "scheme": "CPV"
            },
            {
              "description": "Sound recordings",
              "id": "32353000",
              "scheme": "CPV"
            },
            {
              "description": "Data storage services",
              "id": "72317000",
              "scheme": "CPV"
            },
            {
              "description": "Data transmission services",
              "id": "72318000",
              "scheme": "CPV"
            },
            {
              "description": "Law-courts-related administrative services",
              "id": "75231100",
              "scheme": "CPV"
            },
            {
              "description": "Records management",
              "id": "79996100",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02669638",
          "name": "MARTEN WALSH CHERER LIMITED"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PXRY-5513-YMDN",
    "name": "General Pharmaceutical Council"
  },
  "contracts": [
    {
      "aboveThreshold": true,
      "agreedMetrics": [
        {
          "description": "Performance Indicator: Logger supply and attendance rate.\t\nExpected Performance Metric: 100%",
          "id": "1",
          "title": "Objective: Reliability"
        },
        {
          "description": "Performance Indicator: Logger adherence to Hearing schedule.\t\nExpected Performance Metric: 100%",
          "id": "2",
          "title": "Objective: Punctuality"
        },
        {
          "description": "Performance Indicator: Transcription(s) provided within timescale.\t\nExpected Performance Metric: 100%",
          "id": "3",
          "title": "Objective: Efficiency"
        },
        {
          "description": "Performance Indicator: Transcription(s) accuracy rate.\t\nExpected Performance Metric: 100%",
          "id": "4",
          "title": "Objective: Delivery"
        },
        {
          "description": "Performance Indicator: Audio Recording quality. \nExpected Performance Metric: Minimal background noise, echoes and other ambient sounds. Clear speech signals.",
          "id": "5",
          "title": "Objective: Delivery"
        }
      ],
      "awardID": "1",
      "dateSigned": "2025-10-03T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-10-15T13:36:11+01:00",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "065589-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/065589-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "period": {
        "endDate": "2027-10-11T23:59:59+01:00",
        "maxExtentDate": "2028-10-11T23:59:59+01:00",
        "startDate": "2025-10-12T00:00:00+01:00"
      },
      "renewal": {
        "description": "The duration of this Contract is 3 years; comprising a 2-year fixed term, with an option to extend for 1 period(s) beyond this, of up to 12 months each."
      },
      "status": "active",
      "title": "GPhC134: Transcription and Recording Services",
      "value": {
        "amountGross": 220000,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-10-15T13:36:11+01:00",
  "id": "065589-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04fa7f",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "E14 4QJ",
        "region": "UKI42",
        "streetAddress": "Level 14, One Cabot Square, Canary Wharf"
      },
      "contactPoint": {
        "email": "procurement@pharmacyregulation.org"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.pharmacyregulation.org"
      },
      "id": "GB-PPON-PXRY-5513-YMDN",
      "identifier": {
        "id": "PXRY-5513-YMDN",
        "scheme": "GB-PPON"
      },
      "name": "General Pharmaceutical Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PBRY-5547-ZRVT",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "WC1N 3AX",
        "region": "UKI31",
        "streetAddress": "27 Old Gloucester Street"
      },
      "contactPoint": {
        "email": "gareth@martenwalshcherer.com"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "url": "https://martenwalshcherer.com",
        "vcse": false
      },
      "id": "GB-COH-02669638",
      "identifier": {
        "id": "02669638",
        "scheme": "GB-COH"
      },
      "name": "MARTEN WALSH CHERER LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The GPhC have procured the provision of Transcription and Recording services. This Contract has been awarded to 1 Tenderer(s)/Service Provider(s); and scope of services include:\no Audio Recording\n1. Supply of Loggers -throughout the United Kingdom- to attend and record in-person \u0027Fitness to Practise\u0027 hearings.\n2. Provision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies.\n3. Application of appropriate, effective and consistent audio recording(s) labelling/indexing practices.\no Transcription\n1. Provision of verbatim \u0027Fitness to Practise\u0027 hearing transcripts.\n2. Secure email provision of complete transcripts on \u0027standard\u0027 request - within 10 working days.\n3. Secure email provision of complete transcripts on \u0027urgent\u0027 request - within 5 working days.\n4. Secure email provision of complete transcripts on \u0027expedited\u0027 request - within 3 working days.\no Data Security and Information Governance\n1. Compliance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), including registration with the Information Commissioner\u0027s Office (ICO).\n2. ISO 15489 and BS 10012 accreditations, or appropriate Records Management policies and procedures in place, which are compliant with ISO 15489 and BS 10012 standards.\n3. ISO 27001 accreditation, or appropriate Information Security policies and procedures in place, which are compliant with ISO 27001 standards.\n4. Data processed within the United Kingdom, or another Country/Territory recognised by the United Kingdom Government as having equivalent levels of Data Protection.\n5. Application of appropriate and effective measures/processes/procedures/systems to ensure all Agents, including but not limited to Loggers, Transcriptionists and Transcribers:\ni. respect confidentiality of Hearings.\nii. provide secure and safe production, storage and transport of transcripts and recordings.\no Communication\n1. Application of an efficient and intuitive booking and cancellation system.\n2. Application of an efficient invoicing system.\no Account Management and Management Information (MI)\n1. Provision of accurate management information/reports on demand, for but not limited to:\ni. usage.\nii. expenditure.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "GPhC134",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "Transcription and Recording Services"
  }
}