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Customer Relationship Management (CRM) System for Leasehold Advisory Service (Lease)

THE LEASEHOLD ADVISORY SERVICE

Buyer Contact Info

Buyer Name: THE LEASEHOLD ADVISORY SERVICE

Buyer Address: 2 Marsham Street, London, UKI32, SW1P 4DF, United Kingdom

Contact Name: Amandeep Wiechers

Contact Email: amandeepwiechers@lease-advice.org

Status
active
Procedure
open
Value
100000.0 GBP
Gross: 120000 GBP
Published
16 Oct 2025, 09:11
Deadline
06 Nov 2025, 18:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
48445000 - Customer Relation Management software package
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

This invitation requests qualified vendors to submit proposals for the provision, implementation, and ongoing support of a CRM solution tailored to Lease's needs.

Linked Documents

Select a document to preview.

Opportunity Context

More Information Links

External Link: https://www.find-tender.service.gov.uk/Notice/065811-2025

Link Description: Tender notice on Find a Tender

Lots

Lot 1 Status: active

Lot 1 Has Options: Yes

Lot 1 Options: Dependant on implementation and development.

Lot 1 Value: GBP 100,000

Lot 1 Value (Gross): GBP 120,000

Lot 1 Contract Start: 2025-12-01T00:00:00Z

Lot 1 Contract End: 2028-12-01T23:59:59Z

Lot 1 SME Suitable: Yes

Documents

Document Description: Short Form Contract

Document Description: Future User Interaction Flow Diagram

Document Description: Future CRM Feature Capability

Document Description: Future CRM User Interaction Summary

Document Description: Tender notice on Find a Tender

Raw Notice JSON

Expand raw payload
{
  "buyer": {
    "id": "GB-COH-03296985",
    "name": "THE LEASEHOLD ADVISORY SERVICE"
  },
  "date": "2025-10-16T10:11:21+01:00",
  "id": "065811-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05cdc2",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PNGX-2873-VQPR",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1P 4DF",
        "region": "UKI32",
        "streetAddress": "2 Marsham Street"
      },
      "contactPoint": {
        "email": "amandeepwiechers@lease-advice.org",
        "name": "Amandeep Wiechers"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          },
          {
            "description": "Welsh devolved regulations apply",
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS"
          }
        ]
      },
      "id": "GB-COH-03296985",
      "identifier": {
        "id": "03296985",
        "scheme": "GB-COH"
      },
      "name": "THE LEASEHOLD ADVISORY SERVICE",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": false,
    "description": "This invitation requests qualified vendors to submit proposals for the provision, implementation, and ongoing support of a CRM solution tailored to Lease\u0027s needs.",
    "documents": [
      {
        "documentType": "biddingDocuments",
        "format": "application/pdf",
        "id": "A-6300",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6300"
      },
      {
        "description": "Short Form Contract",
        "documentType": "biddingDocuments",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "A-6301",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6301"
      },
      {
        "description": "Future User Interaction Flow Diagram",
        "documentType": "biddingDocuments",
        "format": "application/pdf",
        "id": "A-6302",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6302"
      },
      {
        "description": "Future CRM Feature Capability",
        "documentType": "biddingDocuments",
        "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
        "id": "A-6303",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6303"
      },
      {
        "description": "Future CRM User Interaction Summary",
        "documentType": "biddingDocuments",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "A-6304",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6304"
      },
      {
        "datePublished": "2025-10-16T10:11:21+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "065811-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/065811-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-10-23T18:00:00+01:00"
    },
    "id": "ocds-h6vhtk-05cdc2",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Customer Relation Management software package",
            "id": "48445000",
            "scheme": "CPV"
          },
          {
            "description": "Software programming and consultancy services",
            "id": "72200000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKC"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKD"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKE"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKF"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKG"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKH"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKK"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKL"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "description": "Award criteria is included in the published tender documentation."
        },
        "contractPeriod": {
          "endDate": "2028-12-01T23:59:59Z",
          "maxExtentDate": "2029-12-01T23:59:59Z",
          "startDate": "2025-12-01T00:00:00Z"
        },
        "hasOptions": true,
        "hasRenewal": true,
        "id": "1",
        "options": {
          "description": "Dependant on implementation and development."
        },
        "renewal": {
          "description": "Contract Plus 1 year"
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 100000,
          "amountGross": 120000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "specialRegime": [
      "lightTouch"
    ],
    "status": "active",
    "submissionMethodDetails": "Submissions should be emailed to amandeepwiechers@lease-advice.org",
    "submissionTerms": {
      "electronicSubmissionPolicy": "notAllowed"
    },
    "tenderPeriod": {
      "endDate": "2025-11-06T18:00:00Z"
    },
    "title": "Customer Relationship Management (CRM) System for Leasehold Advisory Service (Lease)",
    "value": {
      "amount": 100000,
      "amountGross": 120000,
      "currency": "GBP"
    }
  }
}