Buyer Name: HM Revenue & Customs
Buyer Address: 100 Parliament Street, London, UKI32, SW1A 2BQ, United Kingdom
Contact Email: hmrcsupportsapariba@hmrc.gov.uk
Buyer Name: HM Revenue & Customs
Buyer Address: 100 Parliament Street, London, UKI32, SW1A 2BQ, United Kingdom
Contact Email: hmrcsupportsapariba@hmrc.gov.uk
HMRC require a project management tool for tracking issues, bugs and tasks in software development and a collaborative workspace where teams can create, share and manage documentation and knowledge. These tools need to be able to integrate to allow teams to plan projects, track progress and maintain organised accessible information. The solutions need to be integrated to allow for transition between project tracking and documentation as well as being highly customisable to support complex workflows across software, business and IT teams. The system also needs to be compatible with a range of plugins that HMRC already utilise and requires robust permission controls to maintain the security of HMRC systems. HMRC are planning to consolidate multiple siloed software instances across CDIO, ECS, DPS, EIS, B&T/CDS and HMRC Digital into SaaS based platforms. This is focusing on the need to procure the following licenses for the Atlassian Jira/Confluence software. License requirement: Atlassian Enterprise Cloud, 9000 Users for Jira, Confluence Bundled with Rovo for 9000 Users Atlassian Guard Premium 9000 users, Jira Service Management Enterprise 300 Agents, Jira Product Discovery Premium 1000 Users.
Lot 1 Status: complete
Document Description: Not published
Contract Title: ALM Platform- Atlassian SaaS Migration
{
"awards": [
{
"id": "1",
"items": [
{
"additionalClassifications": [
{
"description": "IT services: consulting, software development, Internet and support",
"id": "72000000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"country": "GB",
"countryName": "United Kingdom",
"region": "UK"
}
],
"id": "1",
"relatedLot": "1"
}
],
"mainProcurementCategory": "services",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-PPON-PCMN-3518-DWCZ",
"name": "Atlassian Pty. Ltd."
}
]
}
],
"buyer": {
"id": "GB-PPON-PVMW-8599-JZNJ",
"name": "HM Revenue \u0026 Customs"
},
"contracts": [
{
"aboveThreshold": true,
"agreedMetrics": [
{
"description": "Percentage of operations run on renewable electricity.",
"id": "1",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 12
}
}
],
"title": "Social Value"
},
{
"description": "Uptime percentage of the services over a monthly period.",
"id": "2",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 12
}
}
],
"title": "Service Availiability"
},
{
"description": "Percentage of initial response times that meet the service level agreements.",
"id": "3",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 12
}
}
],
"title": "Incident Response Time"
}
],
"awardID": "1",
"dateSigned": "2025-10-02T00:00:00+01:00",
"documents": [
{
"description": "HMRC-Atlassian redacted contract.",
"documentType": "contractSigned",
"format": "application/pdf",
"id": "A-6268",
"url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6268"
},
{
"datePublished": "2025-10-16T12:19:50+01:00",
"description": "Contract details notice on Find a Tender",
"documentType": "contractNotice",
"format": "text/html",
"id": "065886-2025",
"noticeType": "UK7",
"url": "https://www.find-tender.service.gov.uk/Notice/065886-2025"
}
],
"id": "1",
"period": {
"endDate": "2028-10-01T23:59:59+01:00",
"startDate": "2025-10-02T00:00:00+01:00"
},
"status": "active",
"title": "ALM Platform- Atlassian SaaS Migration",
"value": {
"amount": 5297791,
"amountGross": 6357349.2,
"currency": "GBP"
}
}
],
"date": "2025-10-16T12:19:50+01:00",
"id": "065886-2025",
"initiationType": "tender",
"language": "en",
"ocid": "ocds-h6vhtk-058e4a",
"parties": [
{
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "London",
"postalCode": "SW1A 2BQ",
"region": "UKI32",
"streetAddress": "100 Parliament Street"
},
"contactPoint": {
"email": "hmrcsupportsapariba@hmrc.gov.uk"
},
"details": {
"classifications": [
{
"description": "Public authority - central government",
"id": "publicAuthorityCentralGovernment",
"scheme": "UK_CA_TYPE"
}
]
},
"id": "GB-PPON-PVMW-8599-JZNJ",
"identifier": {
"id": "PVMW-8599-JZNJ",
"scheme": "GB-PPON"
},
"name": "HM Revenue \u0026 Customs",
"roles": [
"buyer"
]
},
{
"address": {
"country": "AU",
"countryName": "Australia",
"locality": "Sydney, NSW",
"postalCode": "2000",
"region": "AU",
"streetAddress": "Level 6, 341 George Street"
},
"contactPoint": {
"email": "legalfilings@atlassian.com"
},
"details": {
"publicServiceMissionOrganization": false,
"scale": "large",
"shelteredWorkshop": false,
"url": "https://www.atlassian.com/",
"vcse": false
},
"id": "GB-PPON-PCMN-3518-DWCZ",
"identifier": {
"id": "PCMN-3518-DWCZ",
"scheme": "GB-PPON"
},
"name": "Atlassian Pty. Ltd.",
"roles": [
"supplier"
]
}
],
"tag": [
"award",
"contract"
],
"tender": {
"description": "HMRC require a project management tool for tracking issues, bugs and tasks in software development and a collaborative workspace where teams can create, share and manage documentation and knowledge. These tools need to be able to integrate to allow teams to plan projects, track progress and maintain organised accessible information. The solutions need to be integrated to allow for transition between project tracking and documentation as well as being highly customisable to support complex workflows across software, business and IT teams. The system also needs to be compatible with a range of plugins that HMRC already utilise and requires robust permission controls to maintain the security of HMRC systems. HMRC are planning to consolidate multiple siloed software instances across CDIO, ECS, DPS, EIS, B\u0026T/CDS and HMRC Digital into SaaS based platforms. This is focusing on the need to procure the following licenses for the Atlassian Jira/Confluence software. License requirement: Atlassian Enterprise Cloud, 9000 Users for Jira, Confluence Bundled with Rovo for 9000 Users Atlassian Guard Premium 9000 users, Jira Service Management Enterprise 300 Agents, Jira Product Discovery Premium 1000 Users.",
"documents": [
{
"description": "Not published",
"documentType": "conflictOfInterest",
"id": "conflictOfInterest"
}
],
"id": "SR2497099450",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"lots": [
{
"id": "1",
"status": "complete"
}
],
"procurementMethod": "direct",
"procurementMethodDetails": "Direct award",
"procurementMethodRationale": "Atlassian Jira/Confluence is a key piece of software for the organisation as it is used for both tracking tasks and managing agile projects as well as enabling teams to collaborate and document work on said projects in a shared organised space. Moving to an alternative solution would cause significant disruption and risk to the authority. This would create disproportionate technical and resource challenges that would impact business operations and not demonstrate commercial value or provide the most economically advantageous outcome",
"procurementMethodRationaleClassifications": [
{
"id": "singleSuppliersIntellectualPropertyExclusiveRights"
},
{
"id": "singleSuppliersTechnicalReasons"
}
],
"status": "complete",
"title": "ALM Platform- Atlassian SaaS Migration"
}
}