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HAC6053 Core Rough Sleeping Services Lots 1 and 2

Tower Hamlets

Buyer Contact Info

Buyer Name: Tower Hamlets

Buyer Address: Tower Hamlets Town Hall, 160 Whitechapel Road, London, UKI42, E1 1BJ, United Kingdom

Contact Name: Ms Joanne Spree

Contact Email: joanne.spree@towerhamlets.gov.uk

Contact Telephone: +44 2073645000

Status
active
Procedure
open
Value
7424000.0 GBP
Gross: 9280000 GBP
Published
17 Oct 2025, 10:50
Deadline
17 Nov 2025, 12:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
85000000 - Health and social work services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

This project aims to provide specialist services to support people rough sleeping in Tower Hamlets. Rough sleeping remains a complex social challenge within Tower Hamlets, across London and indeed nationally. Available data indicates figures will continue to rise locally, with demand for services meaning people spend longer on the streets. This increases risks of harm to individuals and communities through anti-social behaviour, complex safeguarding concerns, public health matters and violence. It is therefore essential to have responsive, assertive and professional support services which are strategically aligned with the borough’s aim to make rough sleeping rare, brief and non-recurrent, as outlined in the new Homelessness and Rough Sleeping Strategy 2024-29. These services will lead the efforts to drive down rough sleeping and ensure people do not return to the streets once accommodated. The estimated value of this contract is subject to funding approval. Lot 1 EROS Lot 2 Advice Support Services

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.find-tender.service.gov.uk/Notice/066252-2025

Link Description: Tender notice on Find a Tender

Lots

Lot Title: Enhanced Rough Sleeping Outreach Service

Lot Description: The London Borough of Tower Hamlets (LBTH) is driven by the vision of positively improving the quality of life of vulnerable socially excluded people. They are committed to ensure that rough sleeping is prevented wherever possible and, where it cannot be prevented, it is rare, brief and non-recurring. For over 20 years, the council has commissioned a rough sleeping street outreach service. During this time, thousands of individuals have been identified, assessed, and supported through tailored action plans. The service has successfully achieved many move from the streets into temporary or permanent accommodation, while working with partners to ensure that clients sustain their homes and have opportunities to improve their health and well-being. This document is the specification for the delivery of an Enhanced Rough Sleeping Outreach Service (EROS) in London Borough of Tower Hamlets. The overarching aim of the Service is to support individuals who are rough sleeping in Tower Hamlets by responding to alerts of new rough sleepers, conducting assessments, and providing casework that engages both statutory and non-statutory services to ensure a holistic response to client needs. This is with the aim of supporting individuals to access suitable and appropriate accommodation and move them away from rough sleeping for good. This specification shall form part of the legal basis for the provision of the service for the contractual period of 4 years. It describes in detail the services to be delivered. It sets out the principles, requirements, activities, outcomes and monitoring for the Service that are expected to be achieved over the Service contract period. It is expected that services will be subject to review, change and innovate over the course of their delivery. The successful bidder shall need to commence the new service 01st April 2026.

Lot 1 Status: active

Lot 1 Value: GBP 5,920,000

Lot 1 Value (Gross): GBP 7,400,000

Lot 1 Contract Start: 2026-04-01T00:00:00+01:00

Lot 1 Contract End: 2027-03-31T23:59:59+01:00

Lot 1 Award Criterion (price): Price is not the only criteria. Weightings are set out in the ITT

Lot 1 Award Criterion (quality): Quality is not the only criteria. Weightings are set out in the ITT

Lot Title: Advice and Support Services

Lot Description: The London Borough of Tower Hamlets (LBTH) is driven by the vision of positively improving the quality of life of vulnerable socially excluded people. They are committed to ensure that rough sleeping is prevented wherever possible and, where it cannot be prevented, it is rare, brief and non-recurring. The council has commissioned a form of an Advice and Support Service, aimed at supporting individuals sleeping rough and those at risk of rough sleeping, for over 15 years. Previously it has been incorporated into a broader resource centre model, but this contract is now solely for the Advice and Support element. The Advice and Support Service, which must be delivered from an inclusive and appropriate building, is an assessment and referral service with a specific focus on achieving accommodation and reconnection outcomes. It also connects people sleeping rough with physical and mental health care, substance use treatment, harm reduction services, employment opportunities, and peer mentoring.

Lot 2 Status: active

Lot 2 Value: GBP 1,504,000

Lot 2 Value (Gross): GBP 1,880,000

Lot 2 Contract Start: 2026-04-01T00:00:00+01:00

Lot 2 Contract End: 2027-03-31T23:59:59+01:00

Lot 2 Award Criterion (price): Price is not the only criteria. Weightings are set out in the ITT

Lot 2 Award Criterion (quality): Quality is not the only criteria. Weightings are set out in the ITT

Documents

Document Description: Tender notice on Find a Tender

Raw Notice JSON

Expand raw payload
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