Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services

{
  "buyer": {
    "id": "GB-PPON-PDYH-3246-XWTR",
    "name": "Norfolk County Council"
  },
  "date": "2025-10-22T14:07:48+01:00",
  "id": "067506-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-052592",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Norwich",
        "postalCode": "NR1 2DH",
        "region": "UKH15",
        "streetAddress": "County Hall, Martineau Lane"
      },
      "contactPoint": {
        "email": "sourcingteam@norfolk.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PDYH-3246-XWTR",
      "identifier": {
        "id": "PDYH-3246-XWTR",
        "scheme": "GB-PPON"
      },
      "name": "Norfolk County Council",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderUpdate"
  ],
  "tender": {
    "aboveThreshold": true,
    "amendments": [
      {
        "description": "Maximum number of suppliers amended",
        "id": "067506-2025"
      }
    ],
    "awardPeriod": {
      "endDate": "2026-03-09T23:59:59Z"
    },
    "coveredBy": [
      "GPA",
      "CPTPP"
    ],
    "description": "Norfolk County Council (NCC), on behalf of and delegated by the INTRAN Partnership, wish to let a Multi-Provider Framework for the provision of high quality, value-for-money and innovative Interpreting, Translation and Related Language and Communication Support Services in the East of England and surrounding regions.\nNorfolk County Council wishes to assign expert suppliers to the framework, for each lot,  who can provide services from interpreters, translators and other language and communication professionals to successfully respond to booking requests made by our member organisations.\nINTRAN is a public-facing multi-agency partnership that ensures people who are Deaf, and speakers of other languages or dialects than English with limited or no English proficiency, have equitable access to information and services through the provision of professional interpreting, translation, transcription and other language and communication support services.\nThere will be a maximum of two applicants admitted to the Framework under Lots 1,2,4 and 5 and a maximum of three applicants for Lot 3.\nPlease note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.\nGovernment has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk\u0027s current geographical boundaries.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "documentType": "biddingDocuments",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "A-6498",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6498"
      },
      {
        "description": "Specification",
        "documentType": "biddingDocuments",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "A-6499",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6499"
      },
      {
        "description": "Call-Off terms and conditions",
        "documentType": "biddingDocuments",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "A-6500",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6500"
      },
      {
        "description": "Framework terms and conditions",
        "documentType": "biddingDocuments",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "A-6501",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6501"
      },
      {
        "accessDetails": "Clarification responses will be issued via in-tend https://in-tendhost.co.uk/norfolkcc",
        "documentType": "biddingDocuments",
        "id": "future"
      },
      {
        "datePublished": "2025-10-22T14:07:48+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "067506-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/067506-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-11-10T10:00:00Z"
    },
    "expressionOfInterestDeadline": "2025-11-18T10:00:00Z",
    "id": "NCCF43274",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Translation services",
            "id": "79530000",
            "scheme": "CPV"
          },
          {
            "description": "Interpretation services",
            "id": "79540000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKF"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKH"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      },
      {
        "additionalClassifications": [
          {
            "description": "Translation services",
            "id": "79530000",
            "scheme": "CPV"
          },
          {
            "description": "Interpretation services",
            "id": "79540000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKF"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKH"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ"
          }
        ],
        "id": "2",
        "relatedLot": "2"
      },
      {
        "additionalClassifications": [
          {
            "description": "Translation services",
            "id": "79530000",
            "scheme": "CPV"
          },
          {
            "description": "Interpretation services",
            "id": "79540000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKF"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKH"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ"
          }
        ],
        "id": "3",
        "relatedLot": "3"
      },
      {
        "additionalClassifications": [
          {
            "description": "Translation services",
            "id": "79530000",
            "scheme": "CPV"
          },
          {
            "description": "Interpretation services",
            "id": "79540000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKF"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKH"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ"
          }
        ],
        "id": "4",
        "relatedLot": "4"
      },
      {
        "additionalClassifications": [
          {
            "description": "Translation services",
            "id": "79530000",
            "scheme": "CPV"
          },
          {
            "description": "Interpretation services",
            "id": "79540000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKF"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKH"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ"
          }
        ],
        "id": "5",
        "relatedLot": "5"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Delivery",
              "numbers": [
                {
                  "number": 11,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Compliance",
              "numbers": [
                {
                  "number": 8,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Fulfilment and Deployment",
              "numbers": [
                {
                  "number": 8,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Value for Money",
              "numbers": [
                {
                  "number": 11,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Quality Assurance",
              "numbers": [
                {
                  "number": 11,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Customer Service",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Working with INTRAN",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Interview/demonstration",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Lot 1: Face to Face and Remote English/British Sign Language Interpreting, Translation and Other Language and Communication Support Services\nThis lot will support people who are deaf, deafened and deafblind, and will be delivered by Deaf expert providers under the following service criteria:\n\u2022\tFace-to-Face, Video Remote English/British Sign Language Interpreting Services and other Language and Communication Support Services.\n\u2022\tFace-to-Face priority must be given to locally based interpreters, with Video delivered through client specific platforms such as Microsoft Teams, Zoom, Attend Anywhere, etc., or, with client agreement, via supplier dedicated booking portal.",
        "id": "1",
        "secondStage": {
          "maximumCandidates": 3
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Form C of  the attached Request to Participate contains the financial assessment of providers and does not require audited accounts.  Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance.",
              "type": "economic"
            },
            {
              "description": "Management and Operational Structure\t17%\nInterpreters and Translators Pre-Recruitment/Deployment Checks\t17%\nQuality Monitoring\t17%\nBooking Systems\t17%\nPerformance Management\t12%\nValue for Money Strategy \t12%\nManagement Information\t8%\nIn cases when more than 3 suppliers apply for this lot and reach equal scores, they will all be shortlisted.",
              "forReduction": true
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Face to Face and Remote English/British Sign Language Interpreting, Translation and Other Language and Communication Support Services",
        "value": {
          "amount": 1400000,
          "amountGross": 1680000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Delivery and Implementation",
              "numbers": [
                {
                  "number": 11,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Compliance",
              "numbers": [
                {
                  "number": 8,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Fulfilment \u0026 Deployment",
              "numbers": [
                {
                  "number": 8,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Value for Money",
              "numbers": [
                {
                  "number": 11,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Quality Assurance",
              "numbers": [
                {
                  "number": 11,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Customer Service",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Working with INTRAN",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "The interview and/demonstration",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Lot 2: Face to Face and Remote English/Other Languages and Dialects Interpreting\nThis lot will support people whose first language is not English and use a spoken language other than English to communicate, and will be delivered by Face-to-Face Interpreting expert providers under the following service criteria:\n\u2022\tFace-to-Face (in person), Video Remote English/Other Languages/Dialects Interpreting Services.\n\u2022\tFace-to-Face priority must be given to locally based interpreters, with Video delivered through client specific platforms such as Microsoft Teams, Zoom, Attend Anywhere, etc., or, with client agreement, via supplier dedicated booking portal.",
        "id": "2",
        "secondStage": {
          "maximumCandidates": 3
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Form C of  the attached Request to Participate contains the financial assessment of providers and does not require audited accounts.  Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance.",
              "type": "economic"
            },
            {
              "description": "Management and Operational Structure\t17%\nInterpreters and Translators Pre-Recruitment/Deployment Checks\t17%\nQuality Monitoring\t17%\nBooking Systems\t17%\nPerformance Management\t12%\nValue for Money Strategy \t12%\nManagement Information\t8%\nThe top 3 suppliers will be taken through to the next stage which is the Invitation to Tender stage. In cases when more than 3 suppliers apply for this lot, and reach equal scores, they will all be shortlisted.",
              "forReduction": true
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Face to Face and Remote English/Other Languages and Dialects Interpreting",
        "value": {
          "amount": 3600000,
          "amountGross": 4320000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Delivery and Implementation",
              "numbers": [
                {
                  "number": 11,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Compliance",
              "numbers": [
                {
                  "number": 8,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Fulfilment \u0026 Deployment",
              "numbers": [
                {
                  "number": 8,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Value for Money",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Quality Assurance",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Customer Service",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Working with INTRAN",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "The interview and/demonstration",
              "numbers": [
                {
                  "number": 4,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "The interview and test calls",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Lot 3: Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services.\nThis lot will support people whose first language is not English and use a language other than English to communicate, including BSL, and will be delivered by expert providers under the following service criteria:\n\u2022\tTelephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand.  Languages that are rare and harder to source may be available to book on appointment.\nRelated goods and services provided will include:\n\u2022\tAccess to high quality rolling stands as well as tabletop stands to support video interpreting services to be used by high-usage organisations and departments. Around 100 devices may be required at the start of the contract, and demand is likely to grow over time.\n\u2022\tAdministration of INTRAN ID codes and generation of new budget accounts and new codes.\nVideo Relay Interpreting (VRS) may be offered as an additional service but is not mandatory.",
        "id": "3",
        "secondStage": {
          "maximumCandidates": 4
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Form C of  the attached Request to Participate contains the financial assessment of providers and does not require audited accounts.  Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance.",
              "type": "economic"
            },
            {
              "description": "Management and Operational Structure\t17%\nInterpreters and Translators Pre-Recruitment/Deployment Checks\t17%\nQuality Monitoring\t17%\nBooking Systems\t17%\nPerformance Management  12%\nValue for Money Strategy \t12%\nManagement Information\t8%\nThe top 4 suppliers for Lot 3 will be being taken through to the next stage which is the Invitation to Tender stage. In cases when more than 4 suppliers apply for this lot and reach equal scores, they will all be shortlisted.",
              "forReduction": true
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services",
        "value": {
          "amount": 3000000,
          "amountGross": 3600000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Delivery and Implementation",
              "numbers": [
                {
                  "number": 11,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Compliance",
              "numbers": [
                {
                  "number": 8,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Fulfilment \u0026 Deployment",
              "numbers": [
                {
                  "number": 8,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Value for Money",
              "numbers": [
                {
                  "number": 11,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Quality Assurance",
              "numbers": [
                {
                  "number": 11,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Customer Service",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Working with INTRAN",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "The interview and/demonstration",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Pricing",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Lot 4: Video Relay Services for BSL users\nThis lot will support users of British Sign Language and be delivered by Deaf expert providers, under the following service criteria:\no\tVideo Relay BSL Interpreting Services (VRS), enabling Deaf people to make a call to an INTRAN member organisation registered to offer these services, supported by an on-demand video BSL interpreter.\nVideo Remote Interpreting (VRI) may be offered as an additional service but is not mandatory.",
        "id": "4",
        "secondStage": {
          "maximumCandidates": 3
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Form C of  the attached Request to Participate contains the financial assessment of providers and does not require audited accounts.  Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance.",
              "type": "economic"
            },
            {
              "description": "Management and Operational Structure\t17%\nInterpreters and Translators Pre-Recruitment/Deployment Checks\t17%\nQuality Monitoring\t17%\nBooking Systems\t17%\nPerformance Management\t12%\nValue for Money Strategy \t12%\nManagement Information\t8%\nThe top 3 suppliers will be taken through to the next stage which is the Invitation to Tender stage. In cases when more than 3 suppliers apply for this lot, and reach equal scores, they will all be shortlisted.",
              "forReduction": true
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Video Relay Services for BSL users",
        "value": {
          "amount": 240000,
          "amountGross": 288000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Delivery and Implementation",
              "numbers": [
                {
                  "number": 11,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Compliance",
              "numbers": [
                {
                  "number": 8,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Fulfilment \u0026 Deployment",
              "numbers": [
                {
                  "number": 8,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Value for Money",
              "numbers": [
                {
                  "number": 11,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Quality Assurance",
              "numbers": [
                {
                  "number": 11,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Customer Service",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Working with INTRAN",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "The interview and/demonstration",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Pricing",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "This lot will support INTRAN member organisations (the Buyers) and the communities and people they serve, accessing non-visual translation and communication support services, as follows:\no\tTranslation including Human Translation, Machine Translation Post-Editing and Machine Translation. Services provided will be delivered to respond to member organisations\u0027 needs, whether through the sole use of human experts and/or of reliable AI solutions with or without human translator oversight, as required by the member organisation (the Buyer). Reliance on human translators remains critical to INTRAN member organisations, to ensure accuracy, completeness and safety. INTRAN members will have their own policies and risk assessments in place with regards to AI translation acceptance and utilisation.\no\tOther related communication support services.",
        "id": "5",
        "secondStage": {
          "maximumCandidates": 3
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Form C of  the attached Request to Participate contains the financial assessment of providers and does not require audited accounts.  Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance.",
              "type": "economic"
            },
            {
              "description": "Management and Operational Structure\t17%\nInterpreters and Translators Pre-Recruitment/Deployment Checks\t17%\nQuality Monitoring\t17%\nBooking Systems\t17%\nPerformance Management\t12%\nValue for Money Strategy \t12%\nManagement Information\t8%\nThe top 3 suppliers for Lot 5 will be taken through to the next stage which is the Invitation to Tender stage. In cases when more than 3 suppliers apply for this lot and reach equal scores, they will all be shortlisted.",
              "forReduction": true
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Translation Services and Other Communication Support Services",
        "value": {
          "amount": 1800000,
          "amountGross": 2160000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "participationFees": [
      {
        "description": "Further details on the fees charged to suppliers is contained in the terms and conditions attached to this notice.",
        "id": "ocds-h6vhtk-052592",
        "relativeValue": {
          "monetaryValue": "award",
          "proportion": 0.05
        },
        "type": [
          "win"
        ]
      }
    ],
    "procedure": {
      "features": "Suppliers are invited to submit a Request to Participate (RTP) to join the INTRAN framework agreement.\nSuppliers that meet the minimum quality threshold of 70 and above at the RTP stage will be ranked, with the top 3 suppliers for Lots 1, 2, 4 and 5 and the top 4 suppliers for Lot 3 being taken through to the next stage, which is the Invitation to Tender stage.\nThe Invitation to Tender stage will include an interview, demonstration and/or test call as relevant to the lot."
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "riskDetails": "Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.\nGovernment has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk\u0027s current geographical boundaries.",
    "status": "active",
    "submissionMethodDetails": "This procurement will be managed electronically via the Council\u0027s eProcurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc.\nClarifications must be raised through the in-tend platform, and responses to clarification questions will be published on the in-tend platform. Clarifications will not be answered by email.\nFull instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/Registration and https://in-tendhost.co.uk/norfolkcc/aspx/Help. You will be able to see the procurement project under the \u0027Tenders\u0027 section and when registered and logged in will be able to \u0027Express an Interest\u0027 to view the associated documentation. In order to view clarifications, you must be logged in.\nIf you have any problems using the system you can find information under the \u0027Help\u0027 section of the website at https://in-tendhost.co.uk/norfolkcc/aspx/Help.\nIf you have any technical problems with accessing in-tend, you can contact the InTend support team by phoning +44 (0) 114 407 0065 or emailing support@in-tend.co.uk.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "techniques": {
      "frameworkAgreement": {
        "buyerCategories": "The framework agreement is being let by Norfolk County Council as the contracting authority, and can be used by:\n\u2022\tNorfolk County Council and its agents\n\u2022\tAny successor body to the Council including any company formed by the Council to carry out its INTRAN functions\n\u2022\tAny organisation the Council outsources its INTRAN requirements to\n\u2022\tAny public body with which the Council enters into pooling arrangements for the provision of its INTRAN services and organisations they outsource for the delivery of their services.\n\u2022\tNHS Bodies\n\u2022\tLocal Government Authorities\n\u2022\tHousing Associations\n\u2022\tEducational Institutions (Local Authority Schools, Academy Trusts)\n\u2022\tVoluntary Sector Organisations\n\u2022\tCharities\n\u2022\tAny other organisations serving the public interest\nThe geographical areas covered are East of England, South East and East Midlands.",
        "buyerLocationRestrictions": [
          {
            "gazetteer": {
              "identifiers": [
                "UKF"
              ],
              "scheme": "GB-ITL"
            }
          },
          {
            "gazetteer": {
              "identifiers": [
                "UKH"
              ],
              "scheme": "GB-ITL"
            }
          },
          {
            "gazetteer": {
              "identifiers": [
                "UKJ"
              ],
              "scheme": "GB-ITL"
            }
          }
        ],
        "description": "INTRAN will inform all member organisations with a ranked list of suppliers, with that determined and based on the weighted Quality and Price scores achieved at the Invitation to Tender (\"ITT\") stage.\nMembers will be able to directly award in accordance with the tender award outcome, ensuring the first placed provider in each lot is afforded first opportunity to deliver against the specified requirements and delivery preferences. Where the first placed provider is unable to fulfil such requirements, the second placed provider in that lot will be given the opportunity to deliver and so on.\nMember organisations will be encouraged to use this ranked system but are able to direct award or conduct a further competition if they so wish.\nDirect Award (Catalogue)\nINTRAN will produce a catalogue which contains each winning providers prices and parts of their bid.  Member organisations may use this catalogue to direct award as long as this is in accordance with the Procurement Act 2023 and the Public Contract Regulations 2024.\nFurther Competition\nIn addition to the Direct Award procedures described, member organisations will have the right to conduct a Further Competition among all capable Suppliers admitted to the Framework within the relevant Lots. Competition may be initiated for general requirements or specific one-off circumstances and would usually be designed around a supporting of preferential needs or to validate supplier-client suitability.\nThe Council and any nominated users of the Framework Agreement reserve the right to conduct Further Competitions using the Competitive Flexible procedure where appropriate. All Further Competitions shall be conducted in accordance with the Terms and Conditions of the Framework Agreement.\nDuration of Call-Off Contracts\nContracts awarded under the framework may have a maximum total duration of 4 years. No contract awarded from the framework will be permitted to extend beyond 30th June 2030    (when the Framework ends) and must be awarded during the term of the Framework.",
        "maximumParticipants": 11,
        "method": "withAndWithoutReopeningCompetition",
        "type": "open"
      },
      "hasFrameworkAgreement": true
    },
    "title": "Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services",
    "value": {
      "amount": 10040000,
      "amountGross": 12048000,
      "currency": "GBP"
    }
  }
}