Independent Complaints Adjudication Service for OFSTED (ICASO)

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Arbitration and conciliation services",
              "id": "79422000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-PPON-PBPR-5822-DRBQ",
          "name": "CEDR Services Limited"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PDZG-3487-DPVD",
    "name": "Department for Education"
  },
  "contracts": [
    {
      "aboveThreshold": true,
      "agreedMetrics": [
        {
          "id": "1",
          "title": "ICASO to check eligibility of complaint with Ofsted within five working days of receipt of the complaint referral."
        },
        {
          "id": "2",
          "title": "Adjudication reports to be provided within 25 days of receipt of Ofsted\u2019s complaint summary."
        },
        {
          "id": "3",
          "title": "Recommendations made must fall within the scope of the ICASO."
        },
        {
          "id": "4",
          "title": "Adjudication reports must be completed within three months of receiving the complaint referral, unless otherwise agreed."
        },
        {
          "id": "5",
          "title": "Quarterly performance reports are produced and submitted on the dates agreed."
        },
        {
          "id": "6",
          "title": "Annual Reports are submitted to Ofsted for comments one month prior to publication."
        },
        {
          "id": "7",
          "title": "Annual Reports are published on the ICASO website by 31 March each year."
        }
      ],
      "awardID": "1",
      "dateSigned": "2025-10-22T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-10-24T14:59:30+01:00",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "068259-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/068259-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "period": {
        "endDate": "2028-10-31T23:59:59+00:00",
        "maxExtentDate": "2029-10-31T23:59:59+00:00",
        "startDate": "2025-11-01T00:00:00+00:00"
      },
      "renewal": {
        "description": "The contract shall run from the effective date for an initial period of 3 years (the contract period) with an option to extend for up to 12 months reviewed at the end of the 3 year period if required."
      },
      "status": "active",
      "value": {
        "amount": 124500,
        "amountGross": 149400,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-10-24T14:59:30+01:00",
  "id": "068259-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-058a9f",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1P3BT",
        "region": "UKI32",
        "streetAddress": "Sanctuary Buildings, 20 Great Smith Street"
      },
      "contactPoint": {
        "email": "Commercial.Helpdesk@education.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PDZG-3487-DPVD",
      "identifier": {
        "id": "PDZG-3487-DPVD",
        "scheme": "GB-PPON"
      },
      "name": "Department for Education",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "EC4M 8BU",
        "region": "UKI31",
        "streetAddress": "100 St. Paul\u0027s Churchyard"
      },
      "contactPoint": {
        "email": "info@cedr.com"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "vcse": false
      },
      "id": "GB-PPON-PBPR-5822-DRBQ",
      "identifier": {
        "id": "PBPR-5822-DRBQ",
        "scheme": "GB-PPON"
      },
      "name": "CEDR Services Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted\u0027s handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE.\nThe supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted\u0027s webpage.\nThe DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs).  Consideration will also be given to consortia and collaborative bids from all forms of organisations.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "Project_9994",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "Independent Complaints Adjudication Service for OFSTED (ICASO)"
  }
}