Carers Support Service

{
  "buyer": {
    "id": "GB-PPON-PPYP-9821-RZGJ",
    "name": "London Borough of Barking and Dagenham"
  },
  "date": "2025-10-30T16:04:48Z",
  "id": "069845-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-055894",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Barking",
        "postalCode": "IG11 7LU",
        "region": "UKI52",
        "streetAddress": "Town Hall"
      },
      "contactPoint": {
        "email": "Procurement@lbbd.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.lbbd.gov.uk"
      },
      "id": "GB-PPON-PPYP-9821-RZGJ",
      "identifier": {
        "id": "PPYP-9821-RZGJ",
        "scheme": "GB-PPON"
      },
      "name": "London Borough of Barking and Dagenham",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-02-01T23:59:59+00:00"
    },
    "description": "The Council has a duty under the Care Act 2014 and the Health and Care Act 2022 to provide a service to support carers in their caring role. The service will include but is not limited to information, advice and guidance, training, income maximisation and innovation projects.  The service is at the heart of our ambition to help carers thrive in their caring role and beyond.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-10-30T16:04:48Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "069845-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/069845-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-11-21T12:00:00+00:00"
    },
    "id": "ocds-h6vhtk-055894",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Social work and related services",
            "id": "85300000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI52"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Responses to Method statement/Quality questions",
              "name": "Method statement/Quality questions",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Responses to Social value questions",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Total cost of service provided by completing a pricing spreadsheet",
              "name": "Pricing schedule",
              "numbers": [
                {
                  "number": 35,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            },
            {
              "description": "The top 3 scoring bidders (after Method statements, Social value and Pricing have been evaluated) will be invited to an interview/presentation involving service users.",
              "name": "Interview/Presentation",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-04-30T23:59:59+01:00",
          "maxExtentDate": "2033-04-30T23:59:59+01:00",
          "startDate": "2026-05-01T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Contract shall be extended by a further three (3) years if both parties are in agreement and contract delivery has been satisfactory"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "The Authority will use the following to determine Tenderers Economic and Financial Standings and Business Risk Profile                                                   \nA) Dunn and Bradstreet Report. \nRequirements \u2013\n\"Overall Business Risk\" - Rating \"Low\" or \"Low to Medium\". \n\"Failure Score\" between \"100-51\"\nCandidates will need to have a 3-year mean average turnover which is equal to or exceeds \u00a3460,000",
              "type": "economic"
            },
            {
              "description": "1. Please provide all the following contract details for the Local Authority commissioned carers services your organisation has delivered in the last three years\nName of service 1\t\nName of Local Authority\t\nContract start date\t\nContract end date\t\nAnnual value of contract\t\nContract reference (referee)\t\nName of service 2\t\nName of Local Authority\t\nContract start date\t\nContract end date\t\nAnnual value of contract\t\nContract reference (referee)\t\n2. Please detail your organisation\u2019s experience in delivering tailored information, advice, and guidance services for Carers. The response must reference at least two Local Authority commissioned contracts specific to Carers within the last three years, how the service was delivered, any innovation developed/implemented, outcomes achieved, and key lessons learnt.\nThe response must be contained within 750 words. \n3. Please give examples of successfully securing additional funding in a carer related service(s). The response must include the outcomes achieved by your organisation, focusing on value and the impact of any funding.\nThe response must be contained within 250 words. \n4. Having a physical base located in Barking and Dagenham, that is accessible through public transport, is important to our carers and fundamental for the delivery of this contract. \nWill you have an accessible operating base within Barking and Dagenham with good public transport links at the start date of the contract to deliver the specified service?\n5. Please attach all the following policies and procedures, ensuring they have been reviewed within the least three years:\n\u2022\tYour Business Continuity and Recovery Plan (BCP)\n\u2022\tYour safeguarding policy\n\u2022\tYour complaints procedure\n\u2022\tYour code of conduct\n\u2022\tYour whistleblowing procedure\n6. Please confirm that you have in place, or that you will have in place by the award of the contract, the human and technical resources to perform the contract to ensure compliance with the UK General Data Protection Regulation and to ensure the protection of the rights of data subjects.\nPlease provide details of the technical facilities and measures (including systems and processes) you have in place, or will have in place by contract award, to ensure compliance with UK data protection law and to ensure the protection of the rights of data subjects. Your response should include, but should not be limited to facilities and measures:\n\u25cf\tto ensure ongoing confidentiality, integrity, availability and resilience of processing systems and services\n\u25cf\tto comply with the rights of data subjects in respect of receiving privacy information, and access, rectification, deletion and portability of personal data\n\u25cf\tto ensure that any consent based processing meets standards of active, informed consent, and that such consents are recorded and auditable\n\u25cf\tto ensure legal safeguards are in place to legitimise transfers of personal data outside the UK (if such transfers will take place)\n\u25cf\tto maintain records of personal data processing activities \nto regularly test, assess and evaluate the effectiveness of the above measures",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 1960000,
          "amountGross": 2353000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "specialRegime": [
      "lightTouch"
    ],
    "status": "active",
    "submissionMethodDetails": "https://lbbd.bravosolution.co.uk/",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-12-05T12:00:00+00:00"
    },
    "title": "Carers Support Service",
    "value": {
      "amount": 1960000,
      "amountGross": 2353000,
      "currency": "GBP"
    }
  }
}