Salesforce Renewal

{
  "awards": [
    {
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2030-10-29T23:59:59Z",
        "startDate": "2025-10-30T00:00:00Z"
      },
      "date": "2025-10-30T00:00:00Z",
      "documents": [
        {
          "datePublished": "2025-10-30T16:45:54Z",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "069877-2025",
          "noticeType": "UK6",
          "url": "https://www.find-tender.service.gov.uk/Notice/069877-2025"
        }
      ],
      "hasOptions": true,
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Customer Relation Management software package",
              "id": "48445000",
              "scheme": "CPV"
            },
            {
              "description": "Software support services",
              "id": "72261000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKC"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKD"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKE"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKF"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKG"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKH"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKI"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKJ"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2025-10-30T23:59:59Z",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "options": {
        "description": "The Authority has the option to purchase additional licences at agreed pricing over the term."
      },
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-05094083",
          "name": "SALESFORCE UK LIMITED"
        }
      ],
      "title": "Salesforce Renewal",
      "value": {
        "amount": 22064883,
        "amountGross": 26477859,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-COH-02366678",
    "name": "UNITED UTILITIES WATER LIMITED"
  },
  "date": "2025-10-30T16:45:54Z",
  "id": "069877-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05ac2d",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PVVB-5589-BWHX",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Great Sankey",
        "postalCode": "WA5 3LP",
        "region": "UKD61",
        "streetAddress": "Haweswater House, Lingley Green Avenue"
      },
      "contactPoint": {
        "email": "Commercialapprovalsboard@uuplc.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Private utility",
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-COH-02366678",
      "identifier": {
        "id": "02366678",
        "scheme": "GB-COH"
      },
      "name": "UNITED UTILITIES WATER LIMITED",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PTXG-8329-VLGH",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "EC2N 4AY",
        "region": "UKI31",
        "streetAddress": "Floor 26 Salesforce Tower"
      },
      "contactPoint": {
        "email": "EMEA-GPS@salesforce.com"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "url": "http://www.salesforce.com",
        "vcse": false
      },
      "id": "GB-COH-05094083",
      "identifier": {
        "id": "05094083",
        "scheme": "GB-COH"
      },
      "name": "SALESFORCE UK LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services.\nNo other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation.\nEngaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance.\nThe estimated value has been updated to reflect the agreed scope of the services.",
    "id": "ocds-h6vhtk-05ac2d",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "Additional or repeat goods, services or works - extension or partial replacement\nThis contract is being directly awarded to Salesforce under the Procurement Act 2023, Schedule 5, paragraph 7, Additional or repeat goods, services or works of the Procurement Act 2023.\n7 The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where-\n(a)\ta change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and\n(b)\tthe difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.\nThe contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual\nproperty rights over its proprietary CRM Platform and associated services.\nNo other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation.\nEngaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "additionalRepeatExtensionPartialReplacement"
      }
    ],
    "specialRegime": [
      "utilities"
    ],
    "status": "complete",
    "title": "Salesforce Renewal"
  }
}