Three Year ICT Managed Service Contract 2026-2029

{
  "buyer": {
    "id": "GB-FTS-4964",
    "name": "Southside Housing Association Ltd"
  },
  "date": "2025-10-31T12:11:06Z",
  "description": "SPD, Part IV Section C \u0027Technical and Professional Ability\u0027 will be scored on a pass orfail basis using the following scoring methodology;\n0 - Unacceptable - Nil or inadequate response. Fails to demonstrate an ability to meet the requirement. A Tenderer which scores \u20180 \u2013\nUnacceptable\u2019 against any question will be disqualified.\n1 - Poor - Response is partially relevant and poor. The response addresses some elements of the requirement but contains\ninsufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled.\n2 - Acceptable - Response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details\non how the requirement will be fulfilled in certain areas.\n3 - Good - Response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details\non how the requirements will be fulfilled.\n4 \u2013 Very Good - Response is largely relevant and very good. The response demonstrates a very good understanding of the requirements and\nprovides adequate details on how the requirements will be fulfilled.\n5 - Excellent - Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates a\nthorough understanding of the requirement and provides details of how the requirement will be met in full.\nA Tenderer will be required to achieve a minimum score of 2 against each Question within Part C, i.e. a score of 2 or greater shall represent\na Pass whereas a score of 1 or lower will represent a Fail.\nSouthside Housing Association will disregard, and not evaluate the remainder of a Tenderers bid should the Tenderer fail to achieve the\nminimum score of 2 (a Pass) against any of the Questions included with Part C\nNOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=814418.\nThe buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.\nSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\n(SC Ref:814418)\nDownload the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=814418",
  "id": "070061-2025",
  "initiationType": "tender",
  "language": "en",
  "links": [
    {
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000814418",
      "rel": "canonical"
    }
  ],
  "ocid": "ocds-h6vhtk-05d7eb",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Glasgow",
        "postalCode": "G514EB",
        "region": "UKM82",
        "streetAddress": "135 Fifty Pitches Rd, Cardonald"
      },
      "contactPoint": {
        "email": "lbowden@southside-ha.co.uk",
        "name": "Liz Bowden",
        "telephone": "+44 1414221112",
        "url": "https://www.publiccontractsscotland.gov.uk"
      },
      "details": {
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA12222",
        "classifications": [
          {
            "description": "Registered Social Landlord",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Housing and community amenities",
            "id": "06",
            "scheme": "COFOG"
          }
        ],
        "url": "http://www.southside-ha.org"
      },
      "id": "GB-FTS-4964",
      "identifier": {
        "legalName": "Southside Housing Association Ltd"
      },
      "name": "Southside Housing Association Ltd",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Glasgow"
      },
      "id": "GB-FTS-2494",
      "identifier": {
        "legalName": "Glasgow Sheriff Court and Justice of the Peace Court"
      },
      "name": "Glasgow Sheriff Court and Justice of the Peace Court",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "awardPeriod": {
      "startDate": "2025-12-01T12:00:00Z"
    },
    "bidOpening": {
      "date": "2025-12-01T12:00:00Z"
    },
    "classification": {
      "description": "Maintenance and repair of computer equipment",
      "id": "50312000",
      "scheme": "CPV"
    },
    "communication": {
      "atypicalToolUrl": "https://www.publiccontractsscotland.gov.uk"
    },
    "contractTerms": {
      "electronicInvoicingPolicy": "allowed",
      "hasElectronicOrdering": true,
      "hasElectronicPayment": true
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "The contract will be for the provision of Southside Housing Association\u2019s Managed ICT Service. This includes our main office at 135 Fifty Pitches Road, Glasgow; our subsidiary office at 435 Shields Road, Glasgow and our mobile working staff who use tablets and phones while out in our estates and in residents\u2019 homes.   You will work in partnership with the small IT Team to ensure the annual cycle of ICT support and management, installation and administration of Microsoft and Windows Licences, hosting of 21 servers and management of 3CX phone system.  The Association owns its ICT infrastructure and hardware.  It leases servers from our current IT Managed Service provider.  It leases telecommunication lines and, in some instances, uses the servers hosted by software database providers.  A scope of works is listed in Document B.  A brief outline of Southside\u2019s infrastructure is in Document C.\nThe commencement date of the contract is 1st February 2026.  The contract will be for 3 years from the commencement date with the option to extend the contract by two further years in 1 + 1 year (12 month) increments, agreeable to both parties.",
    "hasRecurrence": true,
    "id": "ocds-h6vhtk-05d7eb",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Maintenance and repair of information technology equipment",
            "id": "50312600",
            "scheme": "CPV"
          },
          {
            "description": "Maintenance of information technology equipment",
            "id": "50312610",
            "scheme": "CPV"
          },
          {
            "description": "Information technology services",
            "id": "72222300",
            "scheme": "CPV"
          },
          {
            "description": "Information technology requirements review services",
            "id": "72223000",
            "scheme": "CPV"
          },
          {
            "description": "Maintenance of information technology software",
            "id": "72267100",
            "scheme": "CPV"
          },
          {
            "description": "Maintenance and repair of computer equipment",
            "id": "50312000",
            "scheme": "CPV"
          },
          {
            "description": "Maintenance and repair of mainframe computers",
            "id": "50312100",
            "scheme": "CPV"
          },
          {
            "description": "Maintenance of mainframe computers",
            "id": "50312110",
            "scheme": "CPV"
          },
          {
            "description": "Repair of mainframe computers",
            "id": "50312120",
            "scheme": "CPV"
          },
          {
            "description": "Maintenance and repair of minicomputers",
            "id": "50312200",
            "scheme": "CPV"
          },
          {
            "description": "Maintenance of minicomputers",
            "id": "50312210",
            "scheme": "CPV"
          },
          {
            "description": "Repair of minicomputers",
            "id": "50312220",
            "scheme": "CPV"
          },
          {
            "description": "Maintenance and repair of microcomputers",
            "id": "50312400",
            "scheme": "CPV"
          },
          {
            "description": "Maintenance of microcomputers",
            "id": "50312410",
            "scheme": "CPV"
          },
          {
            "description": "Repair of microcomputers",
            "id": "50312420",
            "scheme": "CPV"
          },
          {
            "description": "Repair and maintenance services of personal computers",
            "id": "50320000",
            "scheme": "CPV"
          },
          {
            "description": "Repair services of personal computers",
            "id": "50321000",
            "scheme": "CPV"
          },
          {
            "description": "Maintenance services of personal computers",
            "id": "50322000",
            "scheme": "CPV"
          },
          {
            "description": "Support services of personal computers",
            "id": "50324000",
            "scheme": "CPV"
          },
          {
            "description": "Facilities management services involving computer operation",
            "id": "72514100",
            "scheme": "CPV"
          },
          {
            "description": "Facilities management services for computer systems development",
            "id": "72514200",
            "scheme": "CPV"
          },
          {
            "description": "Facilities management services for computer systems maintenance",
            "id": "72514300",
            "scheme": "CPV"
          },
          {
            "description": "Computer-related professional services",
            "id": "72590000",
            "scheme": "CPV"
          },
          {
            "description": "Computer support and consultancy services",
            "id": "72600000",
            "scheme": "CPV"
          },
          {
            "description": "Computer support services",
            "id": "72610000",
            "scheme": "CPV"
          },
          {
            "description": "Technical computer support services",
            "id": "72611000",
            "scheme": "CPV"
          },
          {
            "description": "Computer network services",
            "id": "72700000",
            "scheme": "CPV"
          },
          {
            "description": "Computer testing services",
            "id": "72820000",
            "scheme": "CPV"
          },
          {
            "description": "Computer back-up and catalogue conversion services",
            "id": "72900000",
            "scheme": "CPV"
          },
          {
            "description": "Computer back-up services",
            "id": "72910000",
            "scheme": "CPV"
          },
          {
            "description": "Computer training services",
            "id": "80533100",
            "scheme": "CPV"
          },
          {
            "description": "Repair and maintenance services of line telephony equipment",
            "id": "50334100",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKM82"
          }
        ],
        "deliveryLocation": {
          "description": "Cardonald and Pollokshields, Glasgow"
        },
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "60",
              "name": "Quality",
              "type": "quality"
            },
            {
              "description": "40",
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "durationInDays": 1080
        },
        "description": "Single Stage Tendering in accordance with Regulations 28 (Open Procedure) of the Public Contracts (Scotland) Regulation 2015. Additional information: Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public\nContracts (Scotland) Regulations 2015.\nSPD Question 2D.1.2- Bidders must provide a separate SPD response (Sections A and B of this Part and Part III) for each subcontractor",
        "hasOptions": false,
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "May take up option of twelve month extensions up to a maximum of two further years (2029-2031) at an estimated value 57399 GBP\n(excluding VAT) per annum.\nThe annual anticipated cost per annum excluding VAT is 57399 GBP"
        },
        "status": "active",
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "value": {
          "amount": 286995,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "otherRequirements": {
      "requiresStaffNamesAndQualifications": true
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "recurrence": {
      "description": "2028 at the earliest if the optional 12 month extensions are not applied"
    },
    "selectionCriteria": {
      "criteria": [
        {
          "appliesTo": [
            "supplier"
          ],
          "description": "Bidders will be required to have a minimum \u0027general\u0027 yearly turnover of 114798 GBP for the last two years or have an average yearly\nturnover of a minimum of 114798 GBP for the last two years.\nWhere turnover information is not available for the time period requested, the bidder will be required to state the date which they were set\nup or started trading.\nIt is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded\ncontract, the types and levels of insurances indicated below:\nEmployer\u0027s (Compulsory) Liability Insurance - 5000000 GBP\nProfessional Risk Indemnity Insurance - 5000000 GBP",
          "type": "economic"
        },
        {
          "appliesTo": [
            "supplier"
          ],
          "description": "services/supplies as described in part II.1.4 of the Find a Tender Service Contract Notice or the relevant section of the Site Notice.\nQuestion 4C.4 - If bidders intend to use a supply chain to deliver the requirements detailed in the Contract Notice, they should confirm they\nhave (or have access to) the relevant supply chain management and tracking systems to ensure a resilient and sustainable supply chain. This\nwill include confirmation that they have the systems in place to pay subcontractors through the supply chain promptly and effectively, and\nprovide evidence when requested of:\na) their standard payment terms\nb) \u226595% of all supply chain invoices being paid on time (in accordance with the terms of contract) in the last financial year.\nIf the bidder is unable to confirm (b) they must provide an improvement plan, signed by their Director, which improves the payment\nperformance.\nQuestions 4C8.1 and 4C8.2 - Bidders will be required to confirm their average annual manpower for the last three years. Bidders will be\nrequired to confirm their and the number of managerial staff for the last three years.\nQuestion 4C.9 - Bidders will be required to demonstrate that they have (or have access to) the relevant tools, plant or technical equipment\nto deliver the types of requirements detailed in II.1.4 in the Find a Tender Service Contract Notice or the relevant section of the Site Notice",
          "type": "technical"
        }
      ]
    },
    "status": "active",
    "submissionMethod": [
      "electronicSubmission"
    ],
    "submissionMethodDetails": "https://www.publiccontractsscotland.gov.uk",
    "submissionTerms": {
      "bidValidityPeriod": {
        "endDate": "2026-02-27T23:59:59Z"
      },
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-12-01T12:00:00Z"
    },
    "title": "Three Year ICT Managed Service Contract 2026-2029",
    "value": {
      "amount": 286996,
      "currency": "GBP"
    }
  }
}