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WCC Housing Needs Integrated Singles and Outreach Services

Westminster City Council

Buyer Contact Info

Buyer Name: Westminster City Council

Buyer Address: 64 Victoria Street, London, UKI32, SW1E 6QP, United Kingdom

Contact Name: Sonya Edwards

Contact Email: sedwards@westminster.gov.uk

Status
active
Procedure
open
Value
26250043.0 GBP
Gross: 31500051.6 GBP
Published
10 Nov 2025, 11:10
Deadline
08 Dec 2025, 12:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
70333000 - Housing services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

WCC Housing Needs Integrated Singles and Outreach Services The Authority is procuring Integrated Singles and Outreach Services in three (3) Lots. The Services are a pivotal and strategically aligned provision at the heart of the Council’s Homelessness and Rough Sleeping Strategy 2024. These Services are a cornerstone of our ambition to prevent homelessness, enhance recovery, and transform lives through a dynamic, tailored, and outcomes-driven approach. The Integrated Singles and Outreach Services will be procured in three (3) Lots: Lot 1 Assertive Outreach Services: To build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning. Lot 2 First Contact Team: The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity. Lot 3 Hub Support Team: the Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority’s services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in’s and confidential meetings The estimated Contract Commencement Date of this contract 06/02/2026. The estimated Service Commencement Date is 01/04/2026. The Initial Contract Period is 3 years, with provision for extension, at WCC’s discretion, for up to a further 4 years, providing a total contract period of up to 7 years (calculated from the Service Commencement Date), expiring no later than 31 March 2033. During the Contract Period the Authority may, at its sole discretion, require additional Services to be delivered by the Provider for up 25% of the total contract value for each Lot. This will be subject to service needs, funding and will be at the Authorities discretion in line with clause 47 of the Contract. There will be a tender event held via Microsoft Teams on Monday 18th November 2025 This is an excellent opportunity to gain insights into the tender requirements, ask questions and provide feedback.

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.find-tender.service.gov.uk/Notice/072309-2025

Link Description: Tender notice on Find a Tender

Lots

Lot Title: Assertive Outreach Service

Lot Description: Assertive Outreach Service to build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning.

Lot 1 Status: active

Lot 1 Value: GBP 10,500,000

Lot 1 Value (Gross): GBP 12,600,000

Lot 1 Contract Start: 2026-02-06T00:00:00+00:00

Lot 1 Contract End: 2029-03-31T23:59:59+01:00

Lot 1 SME Suitable: Yes

Lot 1 Award Criterion (quality): Technical Envelope (60%)

Lot 1 Award Criterion (price): Commercial Envelope (40%)

Lot Title: First Contact Team

Lot Description: The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity.

Lot 2 Status: active

Lot 2 Value: GBP 7,000,043

Lot 2 Value (Gross): GBP 8,400,051.60

Lot 2 Contract Start: 2026-02-06T00:00:00+00:00

Lot 2 Contract End: 2029-03-31T23:59:59+01:00

Lot 2 SME Suitable: Yes

Lot 2 Award Criterion (quality): Technical Envelope (60%)

Lot 2 Award Criterion (price): Commercial Envelope (40%)

Lot Title: Hub Support Team

Lot Description: The Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority’s services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in’s and confidential meetings.

Lot 3 Status: active

Lot 3 Value: GBP 8,750,000

Lot 3 Value (Gross): GBP 10,500,000

Lot 3 Contract Start: 2026-02-06T00:00:00+00:00

Lot 3 Contract End: 2029-03-31T23:59:59+01:00

Lot 3 SME Suitable: Yes

Lot 3 Award Criterion (quality): Technical Envelope (60%)

Lot 3 Award Criterion (price): Commercial Envelope (40%)

Documents

Document Description: Not published

Document Description: Tender notice on Find a Tender

Raw Notice JSON

Expand raw payload
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    "description": "WCC Housing Needs Integrated Singles and Outreach Services\nThe Authority is procuring Integrated Singles and Outreach Services in three (3) Lots. The Services are a pivotal and strategically aligned provision at the heart of the Council\u2019s Homelessness and Rough Sleeping Strategy 2024. These Services are a cornerstone of our ambition to prevent homelessness, enhance recovery, and transform lives through a dynamic, tailored, and outcomes-driven approach. \nThe Integrated Singles and Outreach Services will be procured in three (3) Lots:\nLot 1 Assertive Outreach Services: To build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning. \nLot 2 First Contact Team: The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity. \nLot 3 Hub Support Team: the Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority\u2019s services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in\u2019s and confidential meetings\nThe estimated Contract Commencement Date of this contract 06/02/2026. The estimated Service Commencement Date is 01/04/2026. The Initial \nContract Period is 3 years, with provision for extension, at WCC\u2019s discretion, for up to a further 4 years, providing a total contract period of up to 7 years (calculated from the Service Commencement Date), expiring no later \nthan 31 March 2033.\nDuring the Contract Period the Authority may, at its sole discretion, require additional Services to be delivered by the Provider for up 25% of the total contract value for each Lot. This will be subject to service needs, funding and will be at the Authorities discretion in line with clause 47 of the Contract. \nThere will be a tender event held via Microsoft Teams \non Monday 18th November 2025 This is an excellent opportunity to \ngain insights into the tender requirements, ask questions and provide \nfeedback.",
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