End User Workspace & Hosting

{
  "buyer": {
    "id": "GB-PPON-PWBJ-9435-VXQQ",
    "name": "Reading Borough Council"
  },
  "date": "2025-11-10T15:23:46Z",
  "id": "072503-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0559a5",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Reading",
        "postalCode": "RG1 2LU",
        "region": "UKJ11",
        "streetAddress": "Bridge Street"
      },
      "contactPoint": {
        "email": "pchub@reading.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PWBJ-9435-VXQQ",
      "identifier": {
        "id": "PWBJ-9435-VXQQ",
        "scheme": "GB-PPON"
      },
      "name": "Reading Borough Council",
      "roles": [
        "buyer"
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  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-01-30T23:59:59Z"
    },
    "contractTerms": {
      "financialTerms": "30 Days from confirmation of receipt of invoice"
    },
    "description": "In April 2021, Reading Borough Council transitioned to the \u0027ICT Future Operating Model\u0027 (FOM), with 3 external providers delivering 4 \u0027towers\u0027 of services, managed and supported by an in-house team. Since then, we have been on a journey to delivering a reliable and robust service, which has been consistently reflected in strong staff satisfaction scores.\nOur aim is to take this satisfaction to the next level in the Next Generation Operating Model, that increases customer satisfaction, service reliability and interoperability with associated applications.\n1. Our End User Workspace (EUW) \u0026 Hosting contract provides services to 2,400 users, located across 66 sites as well as remote workers. This service is responsible for the management of 10 ITIL processes, namely: Service Desk, Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management, Event Management, Availability Management, Capacity Management, Release \u0026 Deployment. The organisation has invested significantly in streamlining ticket handling, adopting a shift-left approach and driving demand through our ITSM tool, ServiceNow.\nSuppliers are encouraged to propose solutions that support this strategic direction, including: - A phased implementation plan to minimize service disruption - Integration with existing systems and services - Enhanced security, visibility, and control across the network Supplier Engagement The Council welcomes innovative proposals that: - Aligning with modern networking standards and security frameworks - Demonstrate scalability, resilience, and cost-effectiveness - Support the Council\u0027s digital transformation and sustainability goals",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-11-10T15:23:46Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "072503-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/072503-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-12-01T12:00:00Z"
    },
    "hasRecurrence": true,
    "id": "URN 25-S-151",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ11"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
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        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2031-06-29T23:59:59+01:00",
          "maxExtentDate": "2033-06-29T23:59:59+01:00",
          "startDate": "2026-06-30T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "2 x 1+1 year extensions based on supplier meeting contract performance requirements throughout the duration of the  contract.  There will be regular KPI reviews and supplier/Client engagement to assess standards and delivery."
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 11040000,
          "amountGross": 13800000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2032-06-30T23:59:59+01:00"
        }
      ]
    },
    "status": "active",
    "submissionMethodDetails": "https://in-tendhost.co.uk/readingbc/aspx/Home",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
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    },
    "tenderPeriod": {
      "endDate": "2025-12-15T12:00:00Z"
    },
    "title": "End User Workspace \u0026 Hosting",
    "value": {
      "amount": 11040000,
      "amountGross": 13800000,
      "currency": "GBP"
    }
  }
}