IT Help Desk Outsourcing

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Helpdesk services",
              "id": "72253100",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02658501",
          "name": "Stone Technologies Limited"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PMPH-6471-MDYY",
    "name": "Office of Rail and Road"
  },
  "contracts": [
    {
      "aboveThreshold": false,
      "awardID": "1",
      "dateSigned": "2025-09-18T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-11-11T12:36:52Z",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "072768-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/072768-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "period": {
        "endDate": "2026-09-30T23:59:59+01:00",
        "maxExtentDate": "2029-09-30T23:59:59+01:00",
        "startDate": "2025-10-01T00:00:00+01:00"
      },
      "renewal": {
        "description": "The contract runs for an initial 36-month term from 1 October 2025, with a single extension option of up to 12 months, subject to three months\u0027 written notice and approval of an exit plan. A break clause allows for annual contract reviews at 12-month intervals, during which the Buyer may choose to terminate early based on strategic or performance considerations."
      },
      "status": "active",
      "title": "IT Help Desk Outsourcing",
      "value": {
        "amount": 145385,
        "amountGross": 174462,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-11-11T12:36:52Z",
  "id": "072768-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05de9f",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "E14 4QZ",
        "region": "UKI42",
        "streetAddress": "25 Cabot Square"
      },
      "contactPoint": {
        "email": "procurementteam@orr.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PMPH-6471-MDYY",
      "identifier": {
        "id": "PMPH-6471-MDYY",
        "scheme": "GB-PPON"
      },
      "name": "Office of Rail and Road",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Stafford",
        "postalCode": "ST18 9AA",
        "region": "UKG24",
        "streetAddress": "Granite One Hundred"
      },
      "contactPoint": {
        "email": "Richard.hadland@convergtp.co.uk"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-COH-02658501",
      "identifier": {
        "id": "02658501",
        "scheme": "GB-COH"
      },
      "name": "Stone Technologies Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.",
    "id": "ORR CT 25-49",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethodDetails": "Below threshold - unknown",
    "status": "complete",
    "title": "IT Help Desk Outsourcing"
  }
}