Temporary Labour for GWR

{
  "buyer": {
    "id": "GB-COH-05113733",
    "name": "FIRST GREATER WESTERN LIMITED"
  },
  "date": "2025-11-12T13:19:32Z",
  "id": "073182-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05df95",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PXVG-2764-GZCQ",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Wiltshire",
        "postalCode": "SN1 1HL",
        "region": "UKK14",
        "streetAddress": "Milford House 1 Milford Street"
      },
      "contactPoint": {
        "email": "procurement@gwr.com"
      },
      "details": {
        "classifications": [
          {
            "description": "Private utility",
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-COH-05113733",
      "identifier": {
        "id": "05113733",
        "scheme": "GB-COH"
      },
      "name": "FIRST GREATER WESTERN LIMITED",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PPVJ-1479-GGLX",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "W2 1AF",
        "region": "UKI32",
        "streetAddress": "8th Floor The Point"
      },
      "contactPoint": {
        "email": "maria.banuls@firstrail.com"
      },
      "details": {
        "url": "http://www.firstgroupplc.com"
      },
      "id": "GB-COH-05154485",
      "identifier": {
        "id": "05154485",
        "scheme": "GB-COH"
      },
      "name": "FIRST RAIL HOLDINGS LIMITED",
      "roleDetails": "Procurement Support",
      "roles": [
        "procuringEntity",
        "processContactPoint"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-03-25T23:59:59Z"
    },
    "description": "At certain times throughout the year, GWR requires temporary staff to support with either routine station operations or specific planned events. Increased footfall during peak seasons is often reflected in an increased seasonal demand for temporary staff, whereas business as usual demands (eg to cover sickness or roster gaps) can fluctuate throughout the year, requiring a responsive temporary workforce that can flex with our needs.  These temporary staff are specifically required to support with the following functions/roles:\n\u2022\tGateline\n\u2022\tStation Assistance\n\u2022\tGeneral Customer Service\n\u2022\tEvents\n\u2022\tProjects/Possessions\nRole Profiles will be shared during the tender exercise.\nObjectives\nThe temporary labour contract must ensure continuity of operations, provide support for special events and meet project deadlines by supplementing the permanent GWR workforce with qualified temporary personnel.\nFlexibility and responsiveness is essential to enable fulfilment of short-notice requests for either single shifts or longer-term cover, and proactive forecasting and modelling is required to ensure good coverage for pre-planned special events and projects/possessions across the network.  \nScope of Services\nServices will be requested as required, with forecasting and modelling taking place where possible, but with short-term requests required to ensure good coverage of business as usual operations. \nJob roles required are Gateline, Station Assistance, general customer service, and support during events or projects/possessions.\nThe number of personnel required to support with the GWR operation may vary significantly but is estimated to be between 10,000-15,000 hours per quarter (based on 2024/25 figures). Expected working hours could fall anywhere between 06:00-23:00 (dependent on region, station and role), and shifts should generally be between 7 and 10 hours in duration. \nTemporary labour assignments, particularly ad hoc requests, could be located at any station across the GWR network, see GWR Route Map in the Appendix. Stations that annually have special events and will require a volume of forecasted support include Cheltenham Spa, Bath Spa, Henley-on-Thames, Reading, Castle Cary and Newquay.\nThe duration of engagement could vary significantly, based on the role, location and reason for request. For short-notice sickness cover the requirement could be for just one or two shifts. Longer-term sickness coverage, or support with filling a roster due to other absence, could mean an engagement of many weeks or even months. A special event or possession, dependent on scale and duration, could require a booking of three or four consecutive shifts, up to a few weeks or even longer. \nTemporary labour support at GWR is often required more at weekends (particularly Sunday) than during the week, so the labour provider should note that coverage of weekend shifts is a key requirement. \nSpecific tasks and responsibilities are outlined in the Role Profiles included in the Appendix, with training provided where necessary, and temporary staff should also be expected to comply with any reasonable request from a Station Manager.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-11-12T13:19:32Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "073182-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/073182-2025"
      }
    ],
    "expressionOfInterestDeadline": "2025-12-12T12:00:00Z",
    "id": "FX1322",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Supply services of personnel including temporary staff",
            "id": "79620000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      },
      {
        "additionalClassifications": [
          {
            "description": "Supply services of personnel including temporary staff",
            "id": "79620000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "2",
        "relatedLot": "2"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "\u2022\tCommercial submissions",
              "name": "Price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "\u2022\tService Specification \u0026 Innovation(40%)\no\tClear account structure\no\tAccount manager\no\tFully managed service\no\tInvoicing\n\u2022\tSustainability (10%)",
              "name": "Quality",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "\u2022\tCompliance Contract T\u0026C\n\u2022\tSLAs/KPIs \n\u2022\tSupplier Margins",
              "name": "Commercial terms",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-05-31T23:59:59+01:00",
          "maxExtentDate": "2031-05-31T23:59:59+01:00",
          "startDate": "2026-06-01T00:00:00+01:00"
        },
        "description": "Provision of temporary labour for the following roles:\n- Admin\n- Finance\n- Business support functions",
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "We intend to proceed with a 3-year contract term with an option to extend for a period of 2 years (1+1).Contract duration  is subject to DFT approval."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Admin, Finance and Business Support Functions",
        "value": {
          "amount": 93477,
          "amountGross": 112173,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "\u2022\tCommercial submissions",
              "name": "Price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "\u2022\tService Specification \u0026 Innovation(40%)\no\tClear account structure\no\tAccount manager\no\tFully managed service\no\tInvoicing\n\u2022\tSustainability (10%)",
              "name": "Quality",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "\u2022\tCompliance Contract T\u0026C\n\u2022\tSLAs/KPIs \n\u2022\tSupplier Margins",
              "name": "Commercial terms",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-05-31T23:59:59+01:00",
          "maxExtentDate": "2031-05-31T23:59:59+01:00",
          "startDate": "2026-06-01T00:00:00+01:00"
        },
        "description": "At certain times throughout the year, GWR requires temporary staff to support with either routine station operations or specific planned events. Increased footfall during peak seasons is often reflected in an increased seasonal demand for temporary staff, whereas business as usual demands (eg to cover sickness or roster gaps) can fluctuate throughout the year, requiring a responsive temporary workforce that can flex with our needs.  These temporary staff are specifically required to support with the following functions/roles:\n\u2022\tGateline\n\u2022\tStation Assistance\n\u2022\tGeneral Customer Service\n\u2022\tEvents\n\u2022\tProjects/Possessions",
        "hasRenewal": true,
        "id": "2",
        "renewal": {
          "description": "We intend to proceed with a 3-year contract term with an option to extend for a period of 2 years (1+1).Contract duration  is subject to DFT approval."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Operational Support",
        "value": {
          "amount": 1170176,
          "amountGross": 1404211,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "First Rail Procurement Services (FPS) will manage the tender  process on behalf of GWR. \nThis will be a two stage process with Pre Qualification Stage (PQQ).\nFollowing the evaluation of the PQQ responses, the Client will shortlist the Applicants it\nwill invite to tender in accordance with the terms of the PQQ.\nThe Client reserves the right to limit the number of Applicants that are invited to tender to\na maximum of five Applicants. Only Applicants that score a \"Pass\" for all non-qualitatively scored questions in the PQQ will be considered and places will be awarded in order of highest to lowest score. The client reserves the right, in its absolute discretion, to invite more Applicants if there is a tie in the scores between two or more Applicants for the final place.\nThe PQQ will be followed by an Invitation to Negotiate (ITN) with shortlisted bidders being\ntaken forward to a Presentation stage (optional) before final evaluation and award.\nThe final scores for each Tender will be added together, after application of the relevant\nweightings, to receive a final score for each Tender. The Tenders will then be ranked\naccording to the final scores received to identify the Most Advantageous Tender.\nThe tender will be broken into the following Lots:\n\u2022\tLot 1 General Business Support and Admin functions \n\u2022\tLot 2 Operational Support (frontline support services - customer service, event management, Gateline, Passengers\u0027 assistance, possessions)"
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "specialRegime": [
      "utilities"
    ],
    "status": "active",
    "submissionMethodDetails": "https://s2c-uk62.waxdigital.com/FirstGroupPlc/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=4969\u0026Culture=en-GB",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "title": "Temporary Labour for GWR",
    "value": {
      "amount": 1263653,
      "amountGross": 1516384,
      "currency": "GBP"
    }
  }
}