Buyer Name: ScotRail Trains Limited
Buyer Address: Atrium Court, , 50 Waterloo Street, Glasgow, UKM, G2 6HQ, United Kingdom
Contact Email: kathleen.gay@scotrail.co.uk
Contact Telephone: +44 3448110141
Buyer Name: ScotRail Trains Limited
Buyer Address: Atrium Court, , 50 Waterloo Street, Glasgow, UKM, G2 6HQ, United Kingdom
Contact Email: kathleen.gay@scotrail.co.uk
Contact Telephone: +44 3448110141
ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future
No linked documents found for this notice.
Lot Description: ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future
Lot 1 Status: cancelled
Lot 1 Has Options: No
Lot 1 Award Criterion (quality): Specification
Lot 1 Award Criterion (quality): Management Plans
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