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ScotRail Customer Contact Centre

ScotRail Trains Limited

Buyer Contact Info

Buyer Name: ScotRail Trains Limited

Buyer Address: Atrium Court, , 50 Waterloo Street, Glasgow, UKM, G2 6HQ, United Kingdom

Contact Email: kathleen.gay@scotrail.co.uk

Contact Telephone: +44 3448110141

Status
complete
Procedure
selective
Value
9309053.0 GBP
Published
14 Nov 2025, 13:03
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
79512000 - Call centre
Region
n/a
Awarded To
Teleperformance Ltd
Official Source
Open Find a Tender

Description

ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future

Lot 1 Status: cancelled

Lot 1 Has Options: No

Lot 1 Award Criterion (quality): Specification

Lot 1 Award Criterion (quality): Management Plans

Raw Notice JSON

Expand raw payload
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